July 21, 2020
Excellent guest service!
Excellent customer service. The staff went above and beyond to make our stay enjoyable.
July 21, 2020
On our 2nd night stay, the AC went out and we informed the Front desk. Maintenance Man came out, told Us the unit was on top, but by it being night, he would pass it on to the Morning Guys. About 11pm, it was Unbearably Hot and we couldn't stand it. Noone was upfront, called Customer Service, they had me on hold for a while, but then hung up, no return call or nothing. So I called the front desk again and a Security Guard answered and offered to switch rooms for US. Smaller room, and AC took longer to cool down. We wasn't able to get any rest until after 3:30am. That Ruined our Day. We checked out the next Morning and only recieved Apology. We lost a Day of Vacation and nothing was said or done about it. Property was actually decent, but alot was shut down for repairs. Was very Dissappointed at this Location, we didn't won't to stay Our entire time here, so we checked out early. The Cost didn't add up to the stay. Was told their wasn't any available rooms, but it took the Security Guard to switch us, not the front desk. Very Disappointing !!!!!
July 19, 2020
Not Worth The Cost
Was disappointed with the lack of water pressure in the shower but there was plenty of water pressure in Bathroom
July 19, 2020
Lovely setting on the eastern side of the Sierra. A perfect get away! Put away your cell phone and your iPad and listen to the sounds of nothing but the birds and trickling creek nearby. Rest and relax.
July 19, 2020
I stay in the hotel the dryer was making a lot noises, the pool hot tub was green it was disgusting. The bathroom it smell bad . I found a lot coaches. The customer service change me 3 time in my card. I call for the mangers none call me . What kind of manager don't call back.
July 12, 2020
Great place to relax and unwind
David Walley's Resort is a one of a kind place to view majestic mountains, open fields, bask in the sun and enjoy mother natures hot spring spas. The food at the restaurant is second to none. You can feel your stress leave your body once on site. Your are near the town of Minden and Genoa which are also great spots to visit. If you feel the need to hike there is a great trail to do so. The views are amazing anytime of year and this is truly a one of a kind resort.
July 10, 2020
We were very disappointed that we drove 400 miles to find out the Hot Springs were closed. We had heard so much about them but come to find out when we arrived they were not opened.
July 3, 2020
this is a beautiful facility but they don't offer anything to do while at the facility. It is almost sinful to waist such a beautiful place just to lay your head down
Woodstock - the bird!
June 16, 2020
Being a native Reno-ite have ridden past numerous times. Always wanted to get away and stay at this HISTORICAL place of significance. Groupon had offers and were very inviting. Upon check in lady was VERY! helpful to get an excellent located room. Later shift staff was always greeting and smiling! Only call was for pilot light of fireplace and handled very quickly! Our room was FABULOUS!!! We are well aware of changes and closures. Market was low on supplies, no worries. Spa, hot tubs were closed but we’ll make another stay to enjoy that and the pool. Restaurant had just opened and staff was eager to work and please! Food was very enjoyable! Karen for breakfast and lunch was so pleasant to converse with! Mark for dinner was equally as well! Felt bad for him to be only server and trying to handle ALL the new guidelines. He did OUTSTANDING! Quiet! Relaxing! Great location! We LOVED our stay and will RETURN!
June 15, 2020
Accommodating staff and great customer service
The staff and GM why above and beyond to ensure that our family had an enjoyable stay. The creative thinking and problem solving enabled their customer service to accel. Thank you very much.