November 11, 2019
Excellent staff, beautiful resort
Our short stay at the Holiday Inn Beach Club was wonderful.The staff treated us like royalty and made everything go as smoothly as possible. Our suite was somewhat outdated, but it was immaculate - not a spot of dirt anywhere. Hats off to the cleaning staff. We learned that all of the suites are being remodeled and updated. We will stay in a remodeled suite next week
November 3, 2019
Nice hotel very friendly staff. Would recommend this facility great time in Gavelston Tx.
October 10, 2019
Poor customer service
The location of the hotel is nice, just walking distance to the beach and the rooms are big and I like that it had kitchen. But the people at the customer service needs more training on how to take care of customers. First of the lady who took my reservation was very rude which I complained about her to corporate. This is a gift to my daughter and sister who is first time visiting and I want them to have the best experience but because of how they were treated at the front desk made it a bad experience. With a beautiful resort like this could have gotten a good review but because of poor customer service which is big part of a good hotel experience, it affects a good review for this hotel.
November 1, 2019
Best stay ever!!!
One of the best stays ever!!! We have been staying with ihg properties for years...even out of the country... this Galveston property totally rocks!!! We have stayed here many times with different family members and this property meets everyone’s needs. This stay was a romantic getaway and we had the best time! Cooked in our kitchen and ate dinner looking out over the beautiful Gulf of Mexico. We love you all for making this a wonderful experience!
October 31, 2019
Beautiful rooms with excellent view of ocean
I ran away for a 5 day break to relax and recharge. I was greeted warmly by a very friendly staff. They took great care of me and made me feel welcomed. My room was even better than I thought it would be. It was immaculate, the bed was very comfortable, kitchen was great, and the view was amazing. I loved having a washer/dryer in the room. The main reason that I picked this hotel is because of the beach access and the cleanliness of the hotel. I highly recommend staying here. I will definitely be staying here the next time I’m in Galveston.
October 27, 2019
My wife and I had an awesome time celebrating our anniversary. Beautiful days and evening sunsets. Great room views. All the amenities for a relaxing stay.
October 24, 2019
Beautiful room very nice
Special thanks to SANDY YEAROUT. Very sweet lady Very helpful. The resort would not be the same without her.
October 18, 2019
Direct access to beach
Loved the location of this resort. No need to cross the road or climb down a sea wall to access the beach. Theres even a sports bar next door with beach views. Also no charge for parking. Facilities are clean, staff is friendly and rooms are well laid out. Loved our stay.
October 24, 2019
Clean facility; friendly staff
This was our third year staying here and we were pleasantly surprised with the size and cleanliness of our room. Staff has always been helpful and friendly. Nice pool, hot hot tub, beach access. We would recommend this hotel and we will definitely return.
October 24, 2019
It was my husband's birthday, so we decided to spend it in Galveston and stay at the Holiday Inn Club Resort for 3 nights. I had stayed at this resort with some girl friends the year before and knew my husband would like it. We had a great stay!! He really enjoyed his birthday.