Lake Geneva ResortRental Guest Reviews

Great Place to Stay

No complaints except the 10 am checkout. Otherwise everything else is outstanding.

Wonderful Room

We had a room with a fireplace and a whirlpool tub. It was clean and very comfortable. We really enjoyed it and will return again.

Something is very wrong here

This is the first negative review I've ever posted anywhere, but something is seriously wrong here: --Like others, I had tremendous difficulty finding the property. I wandered back roads in the dark to find the grounds, then wandered the grounds trying to find registration. Unlit wooden signs did not help; other guests were also lost out there. Finally finding registration, I was re-directed through dark roads to the correct building. Eureka! --I was given a huge "disabled" suite that was overkill for a single one-night guest, and was actually less convenient for a guest with no mobility problems. --In the morning I tried to join my breakfast meeting. Two different restaurant host staff were mystified by my request for a meeting of 10-15 people at a large table. Incredibly, two such meetings were under way in the dining room, just around the corner out of sight, yet the staff were unable to direct me to them. When my host arrived he was amazed that I hadn't already hooked up with the meeting. Didn't the host staff know that two such meetings were already seated? --I called to get a receipt of my stay. Incredibly, my call was transferred to a Vermont property. The poor man worked very hard to find my reservation, finally realizing that I had been connected to the wrong property. He sent me a receipt anyway, but it would not do for my billing as it had the wrong letterhead on it--I didn't need proof that I stayed in Vermont! I called again #twice, as no one picked up the first time#, got someone in billing who said she would send the receipt, but really had to take her break first. She also took 5 tries to get my very simple email correct. Twenty minutes later I still have no receipt--uh oh, here we go again? I would chalk up any one or two of these problems to normal travel glitches. All of them together at one property indicates serious magagement problems. I hope my note will trigger some much-needed changes here.

Great Time, Great Value!

My best friend and I enjoyed everything about our stay! When we checked in at the main building of the Grand Geneva, we were cheerfully offered (and we accepted) glasses of champagne with blueberries in the glasses. We then went over to our room and were thrilled at first sight. We were there right after Labor Day, so we pretty much had the place to ourselves. The condo was big and bright and very clean. We had a switch-on fireplace, jetted tub, spa-type shower, full kitchen and even a washer/dryer. I generally don't sleep well in hotels, but the king bed in this unit was heaven, and I slept deep and long. I thought I had finally found something to complain about when we were invaded by three houseflies. When I mentioned that it would have been nice to include a flyswatter, Bestie reached into the closet and TA-DA handed me a flyswatter! They really thought of everything! I made this a stop in my vacation so that I could take the Mail Boat tour, which I highly recommend to all Lake Geneva visitors! We tried our best to be good travelers and left the unit in as good a condition as when we arrived. If you stay here, read the binder they leave for guests, and leave the unit as they request in their guidelines. We had a blast!!

Great property, bad location

The property is located in the middle of nowhere. Warning up front, bring a bag of bread so that you can leave a trail to find out where you came in! After driving around for 20 minutes (Garmin was useless), you end up finding the property at the farthest reaches of the Grand Geneva resort which is likely 4-5 miles off of Highway 50. I thought I might have ended up back in Milwaukee for as much of the proerty I drove. This might have worked when it was the Playboy Club years ago, but when your Garmin says you have arrived...you really have not. Once you find the actual building of HI, you find out that no manager or HI office is on site and must return to the Grand Geneva front desk where parking is a joke. All the premo parking is valet for the real reason the property is there. Everything revolves around the Grand Geneva and the HI is second class and the resort only provides "management" of the HI....nothing else! No ability to put Priority number in, no way to print a receipt. No daily clean up service. Coffee, clean bed linens, and clean towels on first night. Beyond that, you are on your own. My "golf course view", from my "exclusive outdoor patio", was a tall row of hedges, but in fairness, if I leaned out of the patio, I could see the the golf course. Food is only existant at the Grand Geneva and costs $$$$ and driving back to town is the only other option. The McD's in the local Walmart is your first choice! Maybe this place works for vacation, but for a business traveler, I would never stay here again.

My opinion

Don't stay at this resort, you will be treated second to the main resort.

Great Experience

We enjoyed our stay here! The resort had every amenity we could have asked for. Many pools (indoor and outdoor) to choose from, fitness center, trolley service, the list goes on. The rooms were great and very clean. The staff was very helpful and generous. We will be back again! We have high expectations and this resort well exceeded them!

Great location

The location is fantastic with rooms overlooking over a golf course. Nice compact rooms,but service at restaurants is very slow. Great for a family vacation.

Great vacation

The resort area was very nice. We loved the variety of things to do on the resort. The area was very clean, and the staff on the resort were very willing to help. The customer service staff were not as friendly. It was difficult, at first, to find the main service desk to check in. By using the trolly, it is very easy to get between buildings. However, some of the buildings are within walking distance, but the lack of footpaths makes it hard to get around on foot. Our room was very clean, and we were provided with everything we needed. We would definitely stay again.

Nice resort in a great location

Nice hotel with spacious, comfortable accommodations. I would definitely recommend this hotel. The resort that it is situated in offers a lot of activities for the family as well.