November 29, 2019
Using points to stay results in worse units available being allocated
I have always been a big fan of the property and have stayed their over the years at least on 12 occasions. On my last 2 visits I have used reward points (Do the local management have any idea how much money I need to spend to earn enough points for a 7 day stay) earned through loyalty to the brand, I even have an IHG credit card. My preference, which I have communicated many times is to have a single story unit in the west village, when I pay this is what I get, when I use points as on both recent occasions I have been accommodated in the worse possible units. This visit I was part of a six block with the outlook of hedges on the very edge of the estate, on my previous visit I had a room with rain water running down the walls in the kitchen knocking out the power, the remedy was to run cables throughout the unit and ask me to be careful not to trip on them. I have now realised that being a SPIRE member gets ZERO recognition when it comes to room choice being provided. I got no follow up to my complaint, however I did receive several calls trying to get me on the Time share tour, even though I told them up front not to call me on this. As a SPIRE member this has left me with a bitter taste and as a result I will never book into any IHG property in the future.
November 27, 2019
Nothing special - people
Overall disappointed on this stay. We had many issues from not being allowed to do the Holiday Inn Club Promotion like we were told we were going to be able to and then problems getting in our room on 2 separate occurrence due to issues with the lock and not reading our card. We had to drive back to the office about 10 mins away late at night when all we wanted to do is get to bed. Not real happy with stay.
December 3, 2019
Nice property to stay
Excellent service. We would definitely recommend this to our friends
December 4, 2019
Beautiful secret in Florida
This property is absolutely beautiful! Rooms are gorgeous,clean and I felt so safe in this resort!
December 4, 2019
Room was spacious, beds were ok but you could feel the springs...was a cold night..heater made the rooms hot but living room was still freezing..we had people sleeping there so we couldn’t turn the heat down..
December 1, 2019
Wonderful stay at holiday inn club vacation
My friend and I have spent one night at Holiday Inn club vacation. It was a nice experience there.
November 25, 2019
Love this property
So many things to do, you really don't ever have to leave!
November 24, 2019
Birthday Disney weekend
Great service. Room was very clean. Enjoyed our golf course view.
November 4, 2019
November 30, 2019
I choose this property for most of my Orlando vacations. It’s wonderful.