June 23, 2019
I CALLED AND REQUESTED EARLY CHECK IN AND TOLD OK BY THE MANAGER AND GET THERE AND MY ROOM WAS NOT READY. THEY WAS MOVING MY GUEST AROUND WITHOUT PERMISSION OF THE OTHER GUEST THE ROOM WAS FOR. I HAD TO DEFUSE UPSET FAMILY MEMBERS FOR MORE THAN 5 HOURS AND THAT TOOK AWAY FROM MY ENJOYING THE TRIP. NEED MORE MANAGEMENT TO COME FROM THE BACK ROOM.
June 10, 2019
Great for families
Rooms large enough to accommodate the whole family. We had plenty of room to have dinner, lounge and play games. The amenities are great! The kids loved playing in the rec room, playing putt, and of course swimming too. We look forward to our next vist!
June 3, 2019
Weekend at lake Conroe
Facilities need an update and cleaning. Way to many people in the pools.( non guest) The front entrance is to narrow and broken. Front desk is staffed by only one or two people.
June 2, 2019
Everything was great until we asked for extra sheets and wasn't accommodated. Also, there were many centipedes crawling around the bedroom. Customer service was fantastic!! Check in early with no issues.
May 27, 2019
Fun filled weekend
Great accommodations for 3 couples. We had plenty of space.
May 27, 2019
I've put all of my comments within your survey. No need to retype it.
May 25, 2019
I would stay here again. The location is wonderful.
This property is in a beautiful location and the buildings in the Presidential Club have a unique style and grace about them... from a distance. We came for a family gathering and the buildings exterior need some attention. My niece and family were in building 55. There was a wasp nest outside their door, she called several times to have it removed lots of promises but no delivery. The bbq outside her patio was filty and full of ashes. Although there were shiny new buckets there were no tools to clean and really, why should we clean others mess? There were other areas of disrepair, see photos. The building I was in, 56, was disgusting. First, no elevator (true for all buildings)so if you are on the third floor, whatever you bring you have to haul up several long flights of stairs. Then there is the stairwell!! We named it the Stairwell of Bug Horrors. It was floor to ceiling coated with dead bugs and the floor was covered with detritus. Disgusting. Yeah, I know this property is on a lake and there are bugs, but this looked like it had not been cleaned it years. Maybe it was only a year but it was way too long. Want to go out and enjoy the patio and look at the lake? Forget that, it was even worse out there. So unsanitary you could not eat out there. I called and complained. I told them I would be embarassed to take a guest out there and it is not even my property. A lady did come and sympathize with me. She said she’d have someone come and pressure wash it. They never came. Finally, the rooms themselves were clean looking... from a distance. Half the burners in the stove did not work, there were bugs in the bathtub and apparently the carpets is brown for a reason as my feet were black after walking in it. There is more, but I’ll stop here. I did voice my concerns on departure and was told IHG had only purchased the property a little over a year ago. It needs lots of work and in its current condition it is not a good representation for IHG.
May 11, 2019
Nice family destination for the value
Lots to do for a family for not much more expense than a typical hotel stay.
April 27, 2019
When I arrived I was not greeted as a IHG member. The room was dated the kitchen was falling apart so I felt uncomfortable to use it. I also had dead bugs in the room.