December 26, 2019
Extremely Bad Experience
Front desk gave us the wrong room number information. Took 30 minutes to locate the room and the occupants were annoyed when we tried to open the door. When we called the front desk, they refused to connect us to the manager and put us on hold. Extremely rude service. Cost us $1100 to fix the tires when we ran over the spikes which has a sign that not visible at night when trying to locate the wrong room. We have stayed in many Holiday Inns and only this one has spikes. Please do not be deceived with room pictures that were posted on the website. Rooms are not modern and looks more 19th century. Bad internet connection. Was not recognized as Rewards Club member. Rooms were not handicapped accessible.
December 26, 2019
This was the best vacation ever!
This place had everything! It included dishes, wine glasses, a full kitchen, a romantic electric fireplace, a bubbling hot tub, a blender, and a washer and dryer! I felt so at home and relaxed.
December 24, 2019
We loved how we where treated as family at this resort. Thank you for your hospitality.
Mold in bathrooms
Beware. This property is lovely but in poor condition. Moldy conditions are unacceptable. Also, they do not recognize your status at check in.
December 14, 2019
Lots of amenities for the price!
Winter stay, so did not partake in outdoor amenities, but we saw a nice mini-golf course, horseshoe pit, sand volleyball, indoor pool/ spa and heated outdoor spa (mobility-impaired friendly), plus two outdoor pools. Nice large playground plus an Activity building and a fire ring pit. Grounds green and well kept. Condo has a generous verandah, spa tub (2 BR/ 2 BA), 1250 sf. Condo can be split into a one bedroom (with the spa tub) and an efficiency (which has its own kitchen). Great view. No elevators (three-story units). Kitchen has cleaning accessories, dishes, etc. Bathrooms have Bath and Body Works products plus fluffy towels. Nice place to stay.
December 8, 2019
Great service . Loved the room but better beds would be nice
Loved my stay will be back hoping this time pools are up and running
November 25, 2019
Wouldn’t return quickly
This hotel seems to have a lot of problems that they don’t either want to address or discuss with guests. I told them I wanted to take them up on their IHG customer service promise, and the front desk agent did not know what that meant.I will let you read my comments and concerns and decide if you would like to visit this property.
November 29, 2019
Great place to stay and be able to cook our contribution to our family Thanksgiving celebration!
November 11, 2019
Rooms were poorly constructed and were not very sound proof. Customer service was fine and the amenities were good.
November 3, 2019
Will be returning for sure!
We stayed for a weekend in Nov. And loved it. We will be back. Ask for Donna or Jacob to assist. They are the bomb! Piney shores in Conroe Tx