May 14, 2017
It was a well kept hotel with plenty of staff on hand. The waterpark was great for the kids and I stayed on my points which made it even better!
May 5, 2017
IHG Mountain getaway
Great place to stay, friendly staff, and central to all the attractions in that area. Only negative would be the bed, which staff tried to resolve, but end result was same. Nowhere as comfortable as other beds at other IHG properties. Overall, we were satisfied with the stay.
May 8, 2017
Hotel Staff provided excellent service and accommodation. Great value at a superb loaction.
May 6, 2017
Nice hotel could use some work on cleanliness. Staff must of been having a long day, greeting was not so great. Could use a breakfast bar. I would recommend Holiday Inn Express next door.
April 24, 2017
This was a very nice resort. The rooms were clean , cozy and very nice. We were very satisfied and plan on returning in the future.
April 30, 2017
Loved the staff and quality of the resort. Room was fantastic.
April 23, 2017
This hotel was conveniently located within walking distance of downtown Gatlinburg. Easy walk to restaurants and shopping. There was a large overflow parking lot out of our back balcony which did not make for a great view in the evening or at night. It could get a little noisy with car alarms going off and people being loud walking back to their cars. I prefer renting a cabin in the Gatlinburg/Pigeon Forge area instead of staying in a resort type of hotel in a location like this.
April 25, 2017
This was my first time staying at a Holiday Inn Resort and I loved it! I will definitely be staying at Smokey Mountain Resort as well as other Holiday Inn Resorts in the future. Great service, cleanliness, and atmosphere! Definitely recommend!
April 9, 2017
Disappointing Indoor Water Features
Traveling with two children the water play area and indoor pools were the determining factor in staying at this hotel. We were extremely disappointed to find that the water temperature was so cool that our youngest did not even want to get in the water and I could not blame him it was too cold for me. It wasn't just cool...it wasn't even enjoyable. To top it off I noticed some people in the outdoor pool and stuck my leg in to test the water...to my surprise it was considerably warmer in the outdoor pool but the air temperature was too cool to be swimming outside.
April 7, 2017
Service with a smile
We really enjoyed our stay and our grandson really enjoyed the indoor water park. We also enjoyed the convenient location to the local events. Add that to the great customer service and this was a great decision on our part. I will be recommending this to friends and family.