October 12, 2018
Great Price but lacking “Resort” quality
Check in was fantastic, however we didn’t have the same room for our back to back stay. Did spend a little extra time trying to get the room situated so we didn’t have to move to a different room. Cleaning service barged in to our room when my entire family was in the living room. While apologetic — security and safety and communication to the cleaning staff would have been nice to prevent this. Lawn service going on while trying to enjoy the miniature golf, pool, and other events makes for a very unpeaceful time. Room cleanliness wasn’t what I expected for a resort. Toilets dirty and ceiling has water damage.
September 23, 2018
Nice big rooms
Nice sized villa, nicely decorated and had all the necesities. Stove dishwasher fridge etc even had a nice little patio with table and chairs
September 30, 2018
Hotel was overall nice and comfortable. Needs improvement on food quality and food service. Also, don’t recommend pressure washing pool area over the weekend while guests are trying to relax, bad scheduling.
September 28, 2018
The staff was very friendly and helpful. The location of the resort and the quality of the room were superior. It was nice having two bedrooms and two bathrooms, not to mention a full kitchen.
June 19, 2018
When i reserved our room I told whoever i talked to how i wanted to reserve my room. That is not how it was inputted into the computer. This caused a great deal of problems. I talked to hotel staff they said there was nothing that they could do about it. I tried getting in contact with IHG received emails but no calls from them. When i continued to make calls and send emails i was finally able to get something worked out. But it wasnt how my original reservation should have been setup. Overall not happy with how this was dealt with. Plus on the sunday we were there we went to the pool area my had to use the restroom when she walked into the restroom there was blood everywhere. We were told by staff that maintenance was notified hours prior to us saying something. Not happy to have stayed in this hotel at all. It was really sad cause it is in a beautiful area.
September 19, 2018
Sure was hot and rainy. Overall good experience
Mr Irvine of maintenance was a Star. Helped fix internet and fix leaking register in kitchen, very sweet man who is an asset to the property. Bedrooms need darkening shades. Bs,cony was delightful
September 23, 2018
Spacious room for family
Stayed here for two nights while attending a wedding. I enjoyed the fact that I felt like I was at home and not crammed into a “hotel” with the family. I didn’t get to enjoy the extra amenities but my kids enjoyed our own “wild life tour” , we were very excited to see deer at night. I love sleeping with the AC blasting cold and that’s the only thing I didn’t enjoy. My AC was set on 68° but my room never felt cooler than 72°-73°... on the plus side, there were ceiling fans.
September 19, 2018
Needs update to furnishings t
The property was very pretty. Room itself needed updating of furnishings. Beds very comfortable. Dining room chairs uncomfortable. Used pillows to soften hard edges. Sofas real low. During rainstorms the register above counter got large drops of water around edges. Some dropped to furniture. Mr Irvine the maintenance gentleman was very helpful in explaining the problem and wiping it up. He was also there to reset the router when the internet wouldn’t work properly. He is a gem that shined bright at the property.
September 17, 2018
How can we top this one ?
Will if we were given the 10 year Celebration red carpet service every visit,we'll take it . We loved it. congratulations on your 10 year anniversary!!!
September 16, 2018
Great beds, big suite
Very good for family vacation. Great entertainment , mini golf, arcade