Apple Mountain Resort at ClarkesvilleRental Guest Reviews

Family Christmas Vacation

Property is beautiful and in a great location. Rooms are spacious and comfortable. We had a rough start but thankfully Ryan made it right. We look forward to returning and staying here again. Front desk personnel should receive additional customer service training.

Excellent location and comfortable

Our stay was very comfortable and the location had a serine surrounding. We didn’t feel like we were in a commercial hotel. We will definitely stay there again. The front desk made it easy to check in and they were very informative on answering her questions we will definitely stay there again.

Quiet and comfortable

Its my second time staying here and each time has been perfect. It was quiet and very comfortable

Excellent Find!

We were looking for a quick getaway within a couple of hours drive and found this hotel. It was clean, roomy, and had a very comfortable bed. We did lots of hiking and just enjoying the outdoors. The location was perfect for all the places we visited, everything within a 30 minute drive.

Nice location, needs some care

Resort is well located , close to the smokies and little Helen Town, the horse riding is a plus for the kids, this is our second time visiting this location and it really has a cleaning problem, tons of dust everywhere and lots of hair in bathrooms, same as last time, activities closing at 7 PM is another setback.

Great amenities

We stayed at a 2 bed villa. Villa was updated, clean, spacious and provided everything we needed! Amenities within the resort were great...golf, mini golf, various sport courts (basketball, tennis, volleyball), pool, etc. Resort was within reasonable driving distance to several attractions including Helen, various state parks, etc.

Christi

It was fabulous ! I really wish I had lots of money to stay at these suites much longer than I do ! Loved every second

Great Location

Water bugs in the kitchen area and bath room. Brought to the attention of the front desk, they were going to have the unit treated and call me when it was completed, never got a call!

Great Area and clean rooms!

We (2 adults and 13, 11, 9 yo) thoroughly enjoyed our time at this hotel and the areas we visited (eg. Horse back, waterfalls, hikes, museum). We arrived when the leaves were changing and decreased amount of people due to Covid, so I am sure it would've been more crowded at the hotel and around the parks. We were very fortunate to not have to worry about social distancing too much. We took advantage of the amenities on the property.. tennis , basketball, etc. And it was a nice break from a long day. Definitely would stay here again.

Customer Service

The check in was OK but, the staff did not appear knowledgeable of the special package plan we were staying under. When questioned, we were told if we had complaints are questions about the cost or details of the special we had to call the corporate office and we were given that number. The outside of the units were dirty and covered in cob webs and they were three stories high with no luggage carts available