Galveston Seaside ResortRental Guest Reviews

Very clean

The suite we had was very spacious and clean. We cooked several meals and the place was very well stocked with everything we needed. We were right on the beach and the pool was nice and clean too. We will stay here again.

Horrible Stay unless you like Roaches

Let me start my saying, I work in Resort Management and I know how difficult it can be but I've never experienced anything like I did with this place this past week. My family and I went to Galveston for a quick week getaway and wanted a quiet location rather than the crazy hustle of Seawall BLVD. Thinking it's a Holiday Inn and the property on the website looks great decided to book it. We showed up to check in at 4pm Tuesday, check in was easy but then I was told I needed to walk over to another desk to pick up my parking pass which I thought was strange but ok. As soon as I stepped 10 feet over the hard sell was on to sell me on a timeshare tour. I said NO more than 5 times a f the last kept talking until I finally yelled " give me my parking pass now". She finally gave it to me and I walked out. I rented on the newly renovated side so the "Signature Villa". At first entrance, it was very pretty. Upon further inspection, it was filthy, baseboards were black, shower doors were cloudy, the caulking in the showers was black and there were dead roaches in the corners of the kitchen floor. My daughter opened the kitchen drawer and saw a live roach. Knowing the business, I know if you see roaches during the day, at night will be way worse. Upon entering the bedroom, roaches on wall. Alive! I immediately called and said no way was I staying in a roach infested "Signature Villa". After a good 10 minutes on the phone of them telling me that roaches are normal on the beach they offered to move me to another Villa. I demanded to walk it first to make sure it was roach free since it was in the same building. Moments later I was walking the new unit and all appeared roachless. I looked under cabinets, under sinks and under the stove. It was very dusty and hadn't been touched up so to speak but at first glance it bug free. So we spent the next hour moving and cleaning the new unit. I requested the housekeeper come and clean the unit the next day as I found mounds of old food under the appliances and I know good and well that's a huge issue if you have roaches. No one came the next day to clean but did come to fix the Blu Ray which I never called in. The cafe that serves the food is Nextdoor to the unit that had the roaches and upon walking to the pool through the Seaside Cafe, there were roaches there as well. The next morning after cleaning ourselves we went back to old unit because we forgot a shoe and when my husband entered the smell of bug bombs about knocked him over and low and behold there were roaches scurrying. Needless to say, I was very happy to leave and very disappointed with it all. This morning upon check out I requested a call from the manager and it's been 12 hours and no call, no apologies, no offer of a discount or partial refund for the roach issue, or the moving rooms inconvenience or the dirty second room with no cleaning after it was requested. So if you want a roach filled "Signature Villa", a dirty room and a hard sales pitch then this is the place for you! For my family and I, we will never stay in a Holiday Inn again!

Vacation

I enjoyed my stay it was comfortable having my own kitchen mon bathroom bedroom living room and not having to share with other families it was comfortable having my own space I would fully 100% recommend this hotel to everyone I enjoyed my stay and I hope everyone else does too.

Extra clean and very comfortable.

Awesome experience. Extra clean environment. My four children enjoyed the stay. The pool was a wonderful experience. Very calm. Therapeutic for the body. Definitely recommend this hotel to all.

Great time in Galveston

Highly recommend this property. Great kitchen and bathrooms, awesome pool right on the beach. Much nicer than renting a home. Great location, away from the over crowded beaches in Galveston but close enough to drive in for restaurants.

Galveston Seaside Resort

Beautiful and comfortable room. Very clean property. The pool was very nice. This was my third year to stay at this property. Room set up is great when traveling with family. Bedrooms are separated from each other. Guest bedroom as a table and chairs in the event your guest want to stay up and play games or eat. It keeps the noise away from Master bedroom.

Disappointing

The thing I have learned by staying at this resort is to delve into the details of the amenities. This resort does not have washer/dryers in the units OR on the resort premises. This blew my mind! The resort also does not have any affiliation with beach rentals. There are no elevators. We were on the third floor and HATED climbing the stairs every time we left and came back. I would not recommend this resort.

Summer 2019

We’ve stayed here the last three summers and have always had a blast. Definitely recommend this resort to family and friends.

Decent room but no elevators

We were on 4th floor and no elevators. Going up and down was not fun after a long day. Also we had our 2 year old with us and the locks were low to where he could get out the front and the balcony. Not like in other hotels that have the lock high up. Otherwise a decent room but nothing too fancy. Good for a family getaway if child proofing is not an issue.

July Trip

This is a very good location with the property starting to show signs of poor maintenance. 1 of 3 elevators not working for the entire week we were there. We also have a billing dispute, Had to change starting date due to bad weather and IHG call center cancelled the lower rates and would not honor it despite several calls. feel like they were just out for money with little regard for customer service. Will not forget this as we plan for the next trip.