Hill Country Resort at Canyon LakeRental Guest Reviews

Cozy and Comfy from Check In to Check Out

Loved this resort...did not like the check in process... other than that enjoyed staying here!

Very Clean And Great Service.

I really enjoyed my stay, staff was very welcoming, I like I was home just very comfortable.

Canyon Lake Villa

Staff very welcoming. The Villa was EVERYTHING! Spacious, just like a home with full size kitchen, W/D, electric fireplaces, balconies and great views. The beds are SO comfortable and the jet tub was the bonus!! We will be back soon...

Convenient

Was near to where I live. 30 minute drive. Plan to stay there in the future and bring the grand kids with us next time.

Can I get a hot tub?

The A/C took forever to drop 3 degrees on a very hot day. The service guy changed a truly filthy filter. Only one hot tub of 3 on the property was open and there was no room for two very sore MS150 bike riders. There was very low water pressure in both bathrooms. It was flowing in the kitchen sink and the dishwasher. The property was beautiful and clean. The view of Canyon Lake was excellent. The staff were courteous.

Weekend Stay

The bed was comfortable and the price was reasonable.

Nice place to stay

Wonderful and nice place to get away With or without kids nice pools for family Then there is other pools to just relax in Other parts of resort . Really enjoyed our stay 19th Anniversary. Will return and tell others Looking for a nice place to stay . Had no Problems at all .

Anniversary Weekend

Planned this to be quiet weekend trip for our 25th Anniversary. Arrived about 4:30 (check in is at 4:00) to find scarce parking for registration office and a line for check in. There were 5 clerks checking in so were wondering what took so long. Well, this is a timeshare resort and you cannot get your parking pass until you listen them offer you a number of things to agree to book a time to hear all about it. So plan on at least 30-60 minutes for checking in. The room was ok with a good view. Carpet was very stained and 2nd bath had no shower curtain so had to use the creepy mirrored jet tub which was modified but not designed to shower in. They told us they are in the process of updating the rooms. Parking was a huge issue, had to park 4 buildings away. When I mentioned this at check out was told they didn't plan well for the amount of people that weekend. I also asked for a receipt at check out and was told should have received one via email. I still have not received one. They put a deposit on your card at check in and I would like to see that it was actually removed. Did not try any of the amenities due to how busy they were.

Updated rooms and Great Location

We enjoyed our stay at the resort. We requested the remodeled newer rooms and our request was granted to us with no problems. Staff were friendly and we had no problems. We would stay here again. Great location near Canyon Lake!

Bed bugs and roaches

Was bitten by bed bugs on the first night and had to be moved to another suite in the middle of the night because no staff was available. I was bitten on my face including eye lid, hand, shoulde, and arm. No one followed up with during my entire stay to make sure I was ok and the suite I was moved to met expectations. Two weeka later I still have the bite marks and discoloration on my skin. The toilet in the other suite did not work. Another guest I met at the pool was complaining of roaches in the kitchen in her suite. When checking out I waited almost 45mins to speak to a manager and make sure they were aware of the issue since no one ever followed up. This was now 3 days after the bed bug incident and manager said she was completely unaware of the situation and would follow up with me the next day. I never heard from her. Horrible experience. Would not recomend anyone staying at this facility