July 30, 2012
Great property, bad location
The property is located in the middle of nowhere. Warning up front, bring a bag of bread so that you can leave a trail to find out where you came in! After driving around for 20 minutes (Garmin was useless), you end up finding the property at the farthest reaches of the Grand Geneva resort which is likely 4-5 miles off of Highway 50. I thought I might have ended up back in Milwaukee for as much of the proerty I drove. This might have worked when it was the Playboy Club years ago, but when your Garmin says you have arrived...you really have not. Once you find the actual building of HI, you find out that no manager or HI office is on site and must return to the Grand Geneva front desk where parking is a joke. All the premo parking is valet for the real reason the property is there. Everything revolves around the Grand Geneva and the HI is second class and the resort only provides "management" of the HI....nothing else! No ability to put Priority number in, no way to print a receipt. No daily clean up service. Coffee, clean bed linens, and clean towels on first night. Beyond that, you are on your own. My "golf course view", from my "exclusive outdoor patio", was a tall row of hedges, but in fairness, if I leaned out of the patio, I could see the the golf course. Food is only existant at the Grand Geneva and costs $$$$ and driving back to town is the only other option. The McD's in the local Walmart is your first choice! Maybe this place works for vacation, but for a business traveler, I would never stay here again.
June 13, 2012
Don't stay at this resort, you will be treated second to the main resort.
June 30, 2012
We enjoyed our stay here! The resort had every amenity we could have asked for. Many pools (indoor and outdoor) to choose from, fitness center, trolley service, the list goes on. The rooms were great and very clean. The staff was very helpful and generous. We will be back again! We have high expectations and this resort well exceeded them!
June 18, 2012
The location is fantastic with rooms overlooking over a golf course. Nice compact rooms,but service at restaurants is very slow. Great for a family vacation.
June 4, 2012
The resort area was very nice. We loved the variety of things to do on the resort. The area was very clean, and the staff on the resort were very willing to help. The customer service staff were not as friendly. It was difficult, at first, to find the main service desk to check in. By using the trolly, it is very easy to get between buildings. However, some of the buildings are within walking distance, but the lack of footpaths makes it hard to get around on foot. Our room was very clean, and we were provided with everything we needed. We would definitely stay again.
March 9, 2012
Nice resort in a great location
Nice hotel with spacious, comfortable accommodations. I would definitely recommend this hotel. The resort that it is situated in offers a lot of activities for the family as well.