Smoky Mountain ResortRental Guest Reviews
4.4/5
Resort rating is 4.4 out of 5 stars. Click to see all 787 reviews.
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Michelle22
November 12, 2020
Late evening arrival
I was promised an upgrade as premium elite cardholder. The person at the check in counter first said there wasn’t a room, when I showed him I could book it online he said he isn’t able to make reservations and change it. After calling IHG they called the manager and got it switched as promised. It took entirely too long to check in.
No, I do not recommend this property.
sunilts385
October 20, 2020
Great place to stay at Smoky
Great place to stay at Gatlinburg with all locations at walkable distance. Attractions were easily accessible
Yes, I recommend this property.
Big jon
October 25, 2020
Comfortable and safe
It was very nice. Rooms were clean. Great location. Lots of room.
Yes, I recommend this property.
ROBJO
October 18, 2020
Weekend away
I woke up to what sounded like a bowling alley on the floor above me. Room 710, hopefully not all rooms have this added feature.
No, I do not recommend this property.
Mooretr33
October 17, 2020
Beautiful and Fun resort
We loved the roominess and cleanliness of our villa. The resort has taken safety precautions seriously to make you feel safe during this difficult time. Our children loved the splash pad and we enjoyed watching them play in an area where socially distancing was easily accomplished. We will definitely come back!
Yes, I recommend this property.
strokerace25
October 16, 2020
Need attention to detail
We've stayed here several times in the past. It's very nice overall but they need to pay more attention to the details. The bathroom sink drain leaked, which I fixed. Washer and dryer area needed to be swept better. I just feel that they need to do a better job of maintenance and cleaning. Maybe develop checklists to help. I also believe there are much better values in the area.
Yes, I recommend this property.
Quill
October 10, 2020
Great location
Great location and very clean. The room was very comfortable with plenty of space to relax in. Staff were friendly and professional.
Yes, I recommend this property.
Dean
October 8, 2020
Over rated
Very over rated We could have stayed most anywhere for much less. The last night we did change hotels.
No, I do not recommend this property.
Rjdrennen
September 21, 2020
Love the Smokies
We love Smoky Mountain Resort! We come here often and always have a wonderful time!
Yes, I recommend this property.
Snowmom
September 23, 2020
Fun and relaxing
Check in at 4:00, room wasn’t ready until almost 6:00, but it was very clean and we felt safe. There were multiple pool options, water playground, and hot tubs. They weren’t very crowded, so we were able to keep distanced from other guests. The room had a great view of the grassy area and chair lift on the main strip. We enjoyed having a jet tub in the room, but may be a bit hard for older guests to get in and out of for showers. The kitchen was nice, and seemed well equipped, we just have time to use it. If you might, get groceries on your way in from Pigeon Forge. The pancake house across the street was great!!
Yes, I recommend this property.