Smoky Mountain ResortRental Guest Reviews

Great atmosphere

The hotel had a great atmosphere. The rooms were clean and decorated in such a way that we all felt at "home." The amenities left for us were abundant and much appreciated. We took advantage of the in-suit laundry units, which made our trip that much more relaxing. The location allowed us to walk to dinner and enjoy the fun in Gatlinburg without having to worry about beating the crowds or finding parking. This made our trip much more stress free than trips we have experienced in the past. We absolutely plan on staying here again and again in the future.

Beautiful view.

Our stay was perfect the views from the spacious room was beautiful. This is our first visit to Gatlinburg and we plan plenty more during other seasons. The hotel was not too far from the Main Street where all the action took place.

Great First Time Experience at Gatlinburg

We came down with friends for the Jeep Invasion and stayed in the same hotel as them. I loved the stay. I like how the hotel is a couple blocks off the main strip but close enough to walk and enjoy the day or evening. I also like the covered parking. The employees were fantastic. I forgot to write all their names down. The young lady who checked us in was extremely helpful with ideas and what to do. Scott, Sylve (?), oh my I think Deb (sorry) they were just all so nice and kind. I just cannot remember their names. Even the housekeeping staff were so sweet while passing them in the walkways. The ONLY downside is that EVERYONE we talked with saw bears. And I DID NOT get to see one bear! I really wanted to see one. Thank you Holiday Inn for a great getaway.

NICE OPEN CONDO, FULL KITCHEN,

The kitchen & living areas were very nice, and decorated in a lodge theme with the wood walls & beams. Nice fire place & TV’s in the living room & both bedrooms. Appreciated the big kitchen table & room to spread out. We had 2 bedrooms & 2 bathrooms. The shower for the 2nd bedroom didn’t work & there was some mold in the primary bathroom floor. The bathtub literally sat in the primary bedroom, as did the shower…, but the tub was jetted. Other than the 2 issues, the rest of the condo was very nice & very clean. (In fairness, I did not inform the hotel of the issues until check out, as we do not like anyone coming in, while we are renting the space.) Upon check in, I was sent to the “vacation station” to pick up the keys. This is where the keys are held hostage until you agree to schedule a time-share seminar. The reps are rather insistent & offer perks for just attending, but they wouldn’t let up, even after declining the perks. Eventually, a manager joined the pressure campaign & I had 2 reps insisting I needed to attend a seminar, based on availability. Eventually I did get the keys, and avoided the lobby for the rest of the trip. We received several calls in the condo on the land-line, and assumed it was more of the same. To be fair, we never answered the condo phone, as anybody that knew us, had our cell numbers. I cannot recommend this place due to the “Vacation Station” & all that non-sense. I paid for a 2 bedroom condo… not at a reduced rate that obligated me to a time-share seminar. I can honestly say that I will NOT book another one of these places. So just a heads up…

Friendly Staff

Always have Great experience at any IHG stay , Always clean and always friendly helpful staff, and there is always something to do within waking distance, I won't stay at any other brand of hotel when traveling

This hotel is perfect

I really can’t say enough about this hotel in terms of the view and amenities that they have and the staff is very polite and knowledgeable about the city and places to go along with making you feel welcome when you walk in the door.

Comfortable beds, great location

Our stay was awesome. Very good location, great service

Best hotel room ever

We felt so relax in comforting room with full kitchen, living room, loundry room and hot tub jacuzzi. I could see the beautiful moutain view from the balcony. My daughter didn't want to leave.

Very nice villas!

A very nice place to stay if your are not next door to the model villa they are showing. Very loud and noisy from the salesman and guests.

Room

Like I said before, the rooms were clean and very nice, but I dont like trying to be sold property while on vacation. I paid full price for the room so I wouldn't have to sit thru a sales pitch. I definitely don't like being told I have several perks as a gold member, but would have to sit thru a sales pit h to get them.