November 24, 2020
Everything was wonderful except for PJ at checkin!
Beware of checkin if you have to deal with someone named PJ. She was unprofessional and even ended up putting our child into tears with her yelling and overall mean demeanor. We made our reservation with IHG and after driving 12 hours to get to the resort the hotel didn’t have the reservation in their system. I do between 75-90 flights a year for work and have visited many hotels. I’ve never had a worse experience checkin into a hotel than we did working with PJ. She blamed IHG over and over for the mix up while yelling at my family and I about how we needed to just wait while it was figured out at 10pm.
November 14, 2020
Excellent property. Family friendly very clean Great staff. We really enjoyed our time on property. Wonderful relaxing time.
November 14, 2020
It had to be the cleanest lobby I have ever seen not to mention the Covid-19 policy was top notch. They even sealed the room to assure you no-one had entered after the room was cleaned.
November 12, 2020
Late evening arrival
I was promised an upgrade as premium elite cardholder. The person at the check in counter first said there wasn’t a room, when I showed him I could book it online he said he isn’t able to make reservations and change it. After calling IHG they called the manager and got it switched as promised. It took entirely too long to check in.
October 20, 2020
Great place to stay at Smoky
Great place to stay at Gatlinburg with all locations at walkable distance. Attractions were easily accessible
October 25, 2020
Comfortable and safe
It was very nice. Rooms were clean. Great location. Lots of room.
October 18, 2020
I woke up to what sounded like a bowling alley on the floor above me. Room 710, hopefully not all rooms have this added feature.
October 17, 2020
Beautiful and Fun resort
We loved the roominess and cleanliness of our villa. The resort has taken safety precautions seriously to make you feel safe during this difficult time. Our children loved the splash pad and we enjoyed watching them play in an area where socially distancing was easily accomplished. We will definitely come back!
October 16, 2020
Need attention to detail
We've stayed here several times in the past. It's very nice overall but they need to pay more attention to the details. The bathroom sink drain leaked, which I fixed. Washer and dryer area needed to be swept better. I just feel that they need to do a better job of maintenance and cleaning. Maybe develop checklists to help. I also believe there are much better values in the area.
October 10, 2020
Great location and very clean. The room was very comfortable with plenty of space to relax in. Staff were friendly and professional.