Cape Canaveral Beach ResortRental Guest Reviews

Very Poor Experience

After attempting to resolve my issue with management, I am sharing my negative experience with Holiday Inn Club Vacations Cape Canaveral Beach Resort. Issue #1 – Our suite had an overpowering smell of Indian food, curry specifically, which maintenance noted was not uncommon and usually addressed before the next guest arrives. Yet I’ll take the blame for this issue, as I should have demanded a new room. Issue #2 – Late that evening, we learned there was NO HOT WATER in our suite. Maintenance confirmed the issue, said he would explore the problem, and let us know what he found…we never saw him again. As a result, we were all forced to take COLD showers that night. Issue #3 – After the cold showers, we pull back the comforter on the bed and discovered disgusting dirty sheets (pictures shown below). I found a member of housekeeping in the hall who sent me away with a new set of sheets, so we ended up having to strip and remake the bed ourselves. Issue #4 – The next day, the manager on duty acknowledged all my issues yet said “I’m limited in what I can do since you booked through IHG” and told me he could credit the resort fees of $105. So I took the issue up with IHG rather than fight with him at the front desk, requesting a refund for the first night of our stay. IHG opened a complaint but said they were “limited in what we can do because Holiday Inn Club is not part of IHG”, and the resort had 24-48 hours to respond. They never responded to me, but IHG said the resort “closed the complaint because you accepted their resort fee credit”. I left a message for the General Manager and never heard back. Despite a great outdoor pool area, I would never recommend this resort. It is NOT a true IHG property, but rather just a 3rd-party affiliate, so expect a lower level of customer service, accountability, condition, and quality.

Great service

Everyone was very friendly and went out of their way to help when needed. This is a awesome place to visit. I will be coming back to stay with family. The room and all the surroundings areas were very clean and very well taken care of. Thank you to everyone for out great experience.

Very disappointed!!!

The front desk experience was horrible! I had to wait a very long time in one line then I had to got to a second to get the keys and parking pass. Then i was pressed to attend a time share meeting and once I declined the front desk person was snide and not very nice. Also, my son got very sick and we had to leave early and I was denied even a partial refund. Very bad experience!!!!!

4 night stay

The staff was awesome. I brought my son and his friend for my son's birthday. I needed a bottom floor with handicap shower and did request that, but we were given a 3rd floor non handicap. It was hard for my son. The staff made our stay fun. They were very gracious and accomodating throughout our stay. I'm hoping we'll be able to get a room that fits my son's needs the next time we come.

Wonderful vacation spot with so much to do.

We had a wonderful time and enjoyed everything from the beach, to the swimming pools, to the movie theater. There was so much to do, and yet it was quiet and peaceful in our downtime. The grounds were kept up and everything was beautiful. We were very impressed.

Great quality service

My family and enjoyed our stay. We will return again soon. Customer care was great. Shuttle to the beach was a great commodity, different pools for different ages. I enjoyed the lazy river. Overall it was a great time and experience. Thank you!!!

Nice stay. Room floor was dirty. Overall satisfied

Nice location. Floors in room needed cleaned. Beautiful grounds.

Great customer service by Skylar

This is a great place to stay where you can watch the cruise ship and rockets launch all in one day! Skylar at the front desk is the greatest! You made the entire trip awesome.

Only good for access to cruise departures

Condition of the property was poor...outside hallways, rooms, overall facility. Staffing levels at front desk, restaurant, and bars were inadequate. Very limited management presence. Kids may like it here, but frequent IHG travelers will be very disappointed.

Do not recommend

I’m a silver elite member so I was offered free late checkout and the last day of our stay we were at the pool and housekeeping was in our room left our door open. Then housekeeping comes back and bangs on the door wakes our newborn up so my husband asks if he needs something this man is saying we don’t have late checkout. We ask the front desk what’s going on they said it was a mistake in the system and that we won’t be bothered again well surprise we have someone else from housekeeping coming back to clean our room. We received no apologies for the mistakes the front desk was very unprofessional and mind you this was offered to us for being loyal members i wish I didn’t even accept this offer because we felt harassed to leave employees were so rude I’ve never felt so unwelcome. It’s a shame because the pools are nice that’s about the only positive thing I can say for this place. Also when checking in you have to go to two seperate desks because they want to sell you on stuff to become owners etc it’s very annoying especially after saying no thank you they continue to pressure you it’s very frustrating. The gates to get into the pools also did not work except for one single gate.