Home with added luxury
I waddled into the hotel totally exhausted expecting to be greeted with the usual, but the young man said, "welcome! How are you today? Do you have a reservation with us" He then assisted me in making one.
Awesome place for adults and kids!
We stopped here for 1 night traveling for our honeymoon. We enjoyed this facility more then the cruise ship!
Last minute getaway with the kids and had a blast. All staff was friendly and patient with kids excitement and energy. Definitely will be coming back!
Bad experience - IHG and Hotel finger pointing
If you encounter a problem at an IHG hotel, good luck and expect a mountain of frustration. A mistake was made with my reservation and IHG and Hotel kept saying “it is their responsibility”. In the meantime unresolved issue while they both spend time trying to blame each other and totally ignoring their customer. To add insult to injury - I called Guest Relations at IHG SIX times. Once the agent hung up on me. Twice I was ghosted only the phone (I was talking and realized nobody was at the other end of the phone). Twice I was put on hold and agent never returned. Once I was told they would call me back and they never did. So good luck trying to resolve anything with the worst customer support on the planet.
Great Resort for Families with young kids
The facilities at this resort are great if you have young kids (10 and below). It provides a great place for the little ones to play while the parents get to relax. The access to the beach is great, but the beach has quite a bit of seaweed. The staff pushing the vacation club buy in is annoying, but if you can handle that it is a great place for a family and close to the different theme parks and NASA (especially if there is a launch while you are there).
Wish we would have stayed longer
we used this resort before getting on a cruise. It was directly across the street from the terminal. In hindsight I would have stayed at this resort especially with the children. The pools were perfect, they enjoyed riding the escalator, the breakfast in the morning was very good. We could not have one bad meal. The drinks were pretty good at the bar too.
Nice hotel, a bit overpriced for quality
Lazy River and pool area is amazing, as well as the gaming room. The hotel itself is clean but our room had stains on the sheet and it smelled like smoke inside. Our AC would not work on the first day, but the staff there is great and got it fixed.
Right on the Beach
The location is excellent with easy access to the beach. The grounds are kept immaculate. The pools are refreshing and fun.
Summer Vacay not expected
Pool is so warm. Beach access is not maintained or clean. Doors do not shut properly. My card and identity got hacked after staying here.
Clean room and facilities
Great overall property. Appreciate the staff and efforts put forth to help make a great stay. Do kind of wish it was closer to the beech and all in one building but I understand it was a preexisting facility.