November 1, 2020
Not what we expected for the cost
It took us 2.5 hours to check in and it did not seem that busy. the room was supposed to be high up so we could view the sunrise but we received a room with a view of a bright spot light and a palm tree. The coffee shop was not there and the restaurant was not open for breakfast and closed early but great for the pool. Pool, lazy river was great, room was clean with the exception of a funky smell. staff was not very concerned or compassionate about our check in experience.
November 1, 2020
My fiance (whose birthday falls on Halloween) and I were interested in taking the boat to the Atlantic in the spring. The Holiday Inn is next to a public boat ramp and campgrounds and was listed as a "resort." I am disappointed that the check-in time was rather late (4pm), but check-out was at 11am. Moreover, when we arrived, it took more than an hour to check us in and I was lied to by a front staff that she had "just texted me" that we were checked in. The only text I received was "text STOP to unsubscribe from the messages and remove yourself from the queue..." I have no idea how long we would have waited had I not gone into the hotel to get a status. I was directed to a club staff member who told me my room was ready, but then got on the phone with maintenance to confirm it had actually been cleaned. Wow. Additionally, I would presume that in trying to limit COVID-19, the resort would want the restaurant to remain open 24-7 to avoid people leaving to eat elsewhere. The highlight was that the bed in the room was comfortable and the room was easy to get to. However, the first floor "guest door" in our building (building 1) by the parking garage is/was broken and could be opened at will. It was disappointing that the majority of the resort's features were closed with no alternatives. I am hopeful that once the cruise lines return and business returns to pre-COVID activity levels, that this resort can offer more. I'm sorry, but I was not satisfied given the cost for the short trip from Pinellas County.
October 24, 2020
Clean comfortable room. Close proximity to the beach.
October 29, 2020
Had a nice visit and really spent a lot of time enjoying the pool area
October 26, 2020
Awesome stay, had a 4 bedroom room. Very clean, modern furnishings, comfy beds.
October 16, 2020
Great place for the family fun to vacation and enjoy time together
October 8, 2020
Very nice place to go to relax. They have everything you need right there on the property
October 1, 2020
Comfortable studio; great service and convenience!
Being at Holiday Inn was like taking your home with you. All the conveniences were right there. From a full kitchen to washer
September 29, 2020
Was only open from 11 to 6.,no breakfast.Good food, but a little pricey. Limited menu, no real dinner per se.
September 28, 2020
Rudest staff I’ve ever encountered. IHG you need to talk to the check in staff and everyone on the pool deck to give them a lesson on customer service