July 28, 2019
The room was absolutely fabulous and exceeded our expectations in every way! The pictures don't do it justice! We were in a 4 bedroom signature room and never wanted to leave!
2family San Francisco
July 24, 2019
Our room didn’t have a window and smelled. Nothing more to say. Awful.
July 25, 2019
Not worth the hassle or the money
All though this property is kid friendly and the pool is very nice,,, the booking process is a nightmare. The rooms or “Villas” as they call them are very small. The beds are not comfortable. You have to walk a mile to the beach that they advertises as a beach front property! Guest are allowed but are not allowed to swim in the pool. We were checked into a room that was filthy and had not been cleaned from the last stay, only restocked and beds changed. The staff did try to make it up to us, But for the money we spent I could have taken my family somewhere less than a 10 hr drive and been much happier, And probably could have afforded double the time of the vacation. The food is expensive and not very good. If your looking for bang for your buck I’d keep looking if I were you.
July 17, 2019
Bed sucks, everything else was great
Overall had a great time. Only having a really hard bed made it difficult but was able to relax the rest of the time.
July 6, 2019
Check in staff was rude with attitudes. The front desk reception staff was rude and did not find way to accommodate our requests. We booked for 6 nights but got assigned a room with no view. I went back down to the front desk and told them that we would like to have a pool view room. But they cannot give us solutions and just telling me no and no with very bad attitudes. Even the manager there had a very bad attitude to customers too. We did not start our holiday with a pleasant check in and room experiences.
July 12, 2019
Great hotel for kids!
Lots to do for kids. Beach was close and loved having the tram service to and from the beach.
July 7, 2019
Great Family Trip
Highly recommended for families with young children
June 29, 2019
Comfortable bed and nice room.
The beach is not within reach of the hotel for the money you're paying.
July 6, 2019
Was clean. Fun. Nice. Spacious. The pool was fun with kids. Lots to do. Slide lazy river. Bar. Jacuzzi. Room where huge and had its own kitchen and laundry room. Big balcony. Staff was helpful and friendly
July 3, 2019
Lack luster first time experience.
Was looking forward to staying at this resort and impressed when first approaching. The entry way and the pool facilities were nice as well. The staff was friendly and accommodating to some minor last minute request. We are off to a good start, but as we started to settle in, we noticed that the floors thought out the rooms were very dirty in ours and our friends room. The washer and dryer in our room were noisy when running. The AC stopped in the middle of the night and we needed to have maintenance stop by to repair. Lucky they were able to get it up and running after the third attempt. The TV had the parental lock on for some reason that prevented access to some channel or blocked channels when the show changed ratings. I brought this to the attention to the maintenance staff and they said they would note in on the work order along with have the AC tech stop by to check the AC. No one stopped by for the AC or TV and no other follow up was provided.