David Walley's ResortRental Guest Reviews

Old facility over charge

Over charged from the booking quote. Booked 2 rooms for adjoining family. Placed in different buildings. One room old with broken doors. Second room in building B with parking lot view, but same fees.

Horrible customer service.

Many times we had trouble with the staff. To book rooms, to eat at their restaurant, and the staff gave our flowers to the wrong person staying at the hotel. Horrible staff and customer service. The rooms were hot! The AC did not work. About the only good thing about this hotel was the pool boy. He was very nice and handed out Ollie pops to people around the hot tub.

Crown Plaza Reputation

I booked here because of the Crown Plaza reputation from years back. This hotel was overpriced so poor value for money. The front desk staff was sloppy and not projecting a professional ambiance. We had dinner the night we arrived. We had breakfast in the AM before departing. The servers were either poorly trained or just didn't care. The mattress was quite uncomfortable. We travel a good deal and by comparison the hotel we stayed in on Aug 31st in Watkins Glen was only $100 more and it was 99% impeccable and a pleasure aster our experience with your property. I should be asking for some sort of refund considering there was nothing redeemable about our stay. Also, paying over $400 and you charge us $10 for parking? How petty.....

Neurodiversity training needed for employees

I hope this message finds you well. I am writing to bring to your attention an incident that occurred near the children’s pool during my recent stay. While my autistic son was enjoying the water slide pool area, engaging in his usual joyful stimming behavior (hand flapping), a young male lifeguard blew his whistle and indicated to a senior female lifeguard that my son should exit the pool, suggesting he was splashing other children. As I was closely monitoring my son—walking alongside him around the pool’s edge—I initially did not realize the whistle was directed at him. The female lifeguard approached me and professionally explained the situation, acknowledging my son’s autism and his stimming behavior. I greatly appreciated her understanding and respectful approach. She said he was fine to continue swimming around as he was, but another child had splashed him back not realizing what he was doing and wanted to bring it to my attention in case he became upset. However, I would like to take this opportunity to recommend that your staff receive training on neurodiversity. While my son is high-functioning, your team may encounter individuals with more pronounced physical or vocal stimming behaviors. It is important that staff are equipped to recognize and appropriately respond to such behaviors, ensuring that guests are not unfairly singled out due to a lack of understanding. Might i suggest you use Autism Speaks as a tool for training your employees: Autism Speaks works to create an inclusive world for people with autism through advocacy, research, and services. The organization provides information and resources, supports scientific research and innovation, and advocates for policies that protect the rights and improve the lives of autistic individuals across the lifespan. Their efforts also focus on increasing diversity and inclusion within the autism community and beyond. Every year our family participates in this fundraising event to continue to raise money for this amazing organization for exactly reasons such as this, so there are tools for people to access http://act.autismspeaks.org/goto/ConnorsCrewMom Thank you for your attention to this matter and for your commitment to creating an inclusive and welcoming environment for all guests.

Fire alarm going off because of Steam in a person

So there are a couple things that made my stay at the Hotel. 1st I am only 5'7 and my feet were hanging off the edge. 2nd at around 3:30 the hotel Fire Alarm went off. So my wife and I got up and went down 3 flights of stairs walk to the front door, for the night clerk to tell use that one of the rooms sensors set it off because of steam from a hot shower. So it took sometime to go back to sleep. Will trying to sleep a little late, the housekeeping staff started at *am knocking on the door every 20 minutes trying to rush use out of the hotel. Very Disappointment in my over all stay.

Relaxing resort with amenities

Clean rooms, nice grounds and views. Two pool areas to choose from. Generall quiet and good vibes. Staff is eager to help. Good restaurant. Good location.

Owner

Really nice place happy with everything! Nice pool!

Jermeil Saunders is Top Notch!!

I stayed at this resort in June to celebrate my daughter's Big 10 birthday. From the first conversation with Jermeil, I knew I was in good hands. I asked him to plan some special surprises to make this birthday weekend special. He went over and beyond! He decorated our room with balloons, confetti and a banner and even had a care package for her. He gave her passes for ice cream and for the arcade. We had our dinner cancelled but he was prepared to plan a package for that as well. When we had an issue at the cabana, he was on top of it until it was taken care of. My daughter had a great time and felt like a VIP, which she was. He was the perfect coordinator! Please reach out to him for all your needs. Late review I know but doesn't change how much fun I had at the resort! I am planning another trip back..Speak to you soon Jermeil!

Love this place!

The wetland views from your room are amazing and so peaceful! The staff are great and really try to accommodate you! We just love staying here! Bring your bathing suit - hot springs pools are amazing! Looking forward to trying the restaurant next visit.

1862 restaurant’s menu is very outdated

Outdated vacation resort, promoted restaurant is only open very limited hours and menu is very deceiving and outdated, the prices are substantially more than advertised. they claim they cannot update it?, $35 amnetity fee for nothing. If you don’t want to cook, need to drive quite a distance for breakfast….