April 30, 2021
A sublime little corner of the world.
This place is amazing, and I will be definitely be back. There is room for improvement in a couple areas, but let's talk about the good first. The rooms are well-appointed, clean, and comfortable. I stayed in a one-bedroom king, first level, with...a bit of a view of the Carson Valley. The bed and pillows were comfortable, the jetted tub was huge bonus, the fireplace was cozy in the chilly morning hours, the living/kitchen area was very spacious, and--while the view could have been better--the patio was nice. The front desk staff member that checked me in was very friendly and welcoming. The staff at the hot springs/market were also friendly, even while dealing with rude guests who refused to wear masks (she doesn't make the rules, dude). The hot spring pool was sublime--in the time of COVID, reservations were required, so myself and one other person had the pool to ourselves for the better part of a morning hour. The true winner at this resort, however, is the location. The birds are INCREDIBLE--a true sanctuary! Nestled against the Sierra Nevada mountain range, on the edge of the Carson Valley, this is truly one of the most beautiful corners on the eastside. The historic town of Genoa is less than two miles away on a well-paved path. Here's what could have been better with a few tweaks from management: Considering the above description (and relatively low occupancy), imagine my disappointment at being placed in a ground-level room with a view of the parking lot. I politely and humbly asked for a room on the valley side--the staff member (not the one who checked me in) was bristly at the request. She made it happen, but also made it clear that she wasn't happy to do it (and though she put me on the other side of the building, she also put me in a room that was mostly still looking at the parking lot). I get it--they probably get this all the time, and it probably gets old. A simple fix to this problem would be to offer different rooms at different price points--I would gladly pay for the view but the price tag was not appropriate for a ground-level parking lot view. The hot springs have one large pool and many small hot tubs. Only the pool was open "because COVID." Eh. I'm tired of the COVID excuse being used where not appropriate--the tubs could easily have been open with reservations. The amenities were lacking. There is a restaurant on site, but they don't serve breakfast. There is a market on site, but it had a very limited selection. A coffee bar would have solved the problem. Overall, it is a very cool resort. I will be back, but not without a phone call to assure a better view than Acuras and Fords!
April 18, 2021
We stayed to attend the annual owner’s meeting because we could stay only one night we had to pay the full rack rate. As owners a benefit should be the availability of vise of bonus time for any stay. Living is Sacramento we often need just one night. And owners making the effort to attend a meeting should never have to pay up to stay for a meeting.
April 20, 2021
Great overnight stay
My daughter and I stayed here for one night as an extension to our short visit to Tahoe. Wish we had have chosen this venue to begin and end with. Staff member Bernie was absolutely the best! Her customer service was impeccable from beginning to end, and aided in making our short stay memorable. we will be back!
April 18, 2021
Not worth the price recommend someplace for dinner
April 6, 2021
The most amazing time staying here. Wonderful staff and gorgeous views from the room. Everything we needed for the most amazing time during our stay.
April 12, 2021
This is a beautiful property with an amazing view all around. Wonderful that every room has a patio or balcony.
April 11, 2021
Beautiful comfy rooms
This place is absolutely amazing!! A wonderful staff!! It's the perfect place to relax
April 9, 2021
Best stay ever
We really enjoyed our Spring Break as it was a Staycation for us since we are local and just wanted to escape reality for a while, and this is the best place to escape. The staff was very friendly and the hotel was very clean, they made us feel right at home and we will be back for our next beautiful Genoa adventure. Thank you for the amazing time and memories that you gave our family.
April 8, 2021
We were warmly welcomed at arrival. Helpful information was given to our inquiries. It was easy to make reservations for pool use and the attendant was friendly and helpful. We enjoyed our time and visit. We have been to this resort before but this was the first time with Holiday Inn Club
April 4, 2021
We have been here many times over the years and the place is in better shape than it has been for years. Kudos to the staff and management. We felt very safe as everyone wore masks when necessary and the rooms were very thoroughly cleaned.