Desert Club ResortRental Guest Reviews

Koval Holiday Inn Desert Resort

Have stayed here numerous times in spring and fall. We really cant say anything bad about this place, staff, location and how it is maintained. We just had a visit and I do have one issue, The pool! Stayed May 14th for four nights and pool was not cleaned once, even after being brought up on day two to staff (twice) and asking for a manager, which I was told there was not one working. Wasn't even contacted by management and employees watched me as I cleaned the pool myself, after asking a staff member for a cleaning net. Didn't have a vacuum so the bottom was nasty. Guess what... the main pool was spotless.

The room feels like a home, not a hotel.

Since it is a condo and not a hotel room, you have to clean it before you leave or they will charge you. For long stays, you have to wash your own towels and take out your own garbage to the dumpster. The bed was comfortable, the tub was huge, the kitchen was nice, and the safety is taken very seriously. We would stay there again.

Awesome Vegas Stay

Great location and place to stay ,near the strip, can walk or shuttle both very convenient

Great Service

We come 1or 2 times a year . Very happy with everything. Would like to see grip bars in the bathrooms .

Wonderful experience!

Everything was stupendous and the staff were great!

The room is where its at

I love Club Vacations because I don't go out to eat too much and the kitchen option is great. I also love the two bedroom because my family can stay in the same unit which is the reason for a vacation to spend time together. The internet is great and the hotel is off the strip so its not as noisy and busy, which I like. I can go to the pool to relax or the strip for the nightlife. The one negative is the shuttle and the lack of times to the strip or Freemont. The shuttle only leaves on average 1X per hour and doesn't run between 6:30-8:30, which seems odd.

Great!

Great location! Everyone was really nice. Enjoyed the pool and the room. Very helpful staff.

vegas trip

good location and friendly resort. Close to all attractions

Hotel and staff...ok

We are IHG Platinum members and have enjoyed most of our stays at IHG properties. Unfortunately, this is one property that does not make our top 10 list. Here are some reasons why... 1. Staff seemed too busy and when we asked questions we felt like we were bothering them. 2. The printer in the business center did not work. Fair enough, machines break. But wouldn’t you put a sign up that says “out of order”? When we asked the staff for help they simply shrugged and said “nothing we can do.” Again, we get it but it just felt like the staff were too busy to care or didn’t want to care. 3. Upon check-in we received a $40 coupon for local attractions. Awesome! We went to the excursion desk to ask for more details and AGAIN, the staff responded in a way that made it seem they did not want to be there. Hello...you work in hospitality and interacting with customers is part of your job!!! 4. Now on to the room...which I think the walls were made out of the thinnest material known to man. Heard every footstep above us. Heard them take a shower, and heard them flush the toilet. And as for our toilet - well, there was this pipe squealing that happened every time we flushed and would only go away when you jiggled the handle. Did we tell the staff? No, we did not. Why? Read the first part of our review... This is a beautiful property. But the staff during the times we we interacted with them made us wish that we stayed at another IHG property in the city.

Very nice suites

Very nice property with well appointed rooms. Free shuttle to LinQ a plus!