Desert Club ResortRental Guest Reviews

Too many issues here for me to relax

I was really looking forward to staying here after experiencing one in Orlando The check in involved me speaking to 3 people and concluded with me having to get my parking permit off someone trying to push timeshares to me. Not the best start The room was nice although the security latch was broke, the toilet roll holder was coming away from the wall and the water did not go down the sink very fast ( I later found out this was due to hair blocking the plug hole, which had Cleary been there prior to my stay. The room was on the 2nd floor and you could hear the people on the floor above when they walked over the very creaky floorboards. The room also faced the swimming pool, which was I would never advise unless you want to hear people at night and early in the morning shouting from the hot tub. It echoes a lot I appreciate the hotel wont stop people from having fun during sociable hours. I would just advise against facing the pool All the other issues they can resolve and haven’t. I wont be choosing this location again when coming to Vegas as there are much better hotels in the IHG brand close by

Great Location

Close enough to all to the strip without all of the noise of the strip.

Great Stay

Excellent stay, room was clean, service was excellent. Check in staff was friendly and courteous. The restaurant was clean and the food was excellent

Billing

I was billed twice for the one night stay and when I called the hotel only got the runaround. Called Holiday Inn corporate, discussed and received a case number and assurance that hotel would contact me in 48 hours. It's been over a week without being contacted.

Stay was Great. Checkout was horrible.

After spending and paying for 2 weeks and enjoying my stay I was very disappointed that when I asked for a late checkout It was BLUNTLY refused by the staff. All I wanted was 2 extra hours because I had a flight in the afternoon. This is very disappointing. I have been an IHG member for over 12 years

las vegas

Excelente limpieza y confort en el hotel. Es como estar en su casa

Perft

Wish we didn't have so much to do in the short time we were there otherwise we wouldn't have left the hotel at all. Relaxing, amazing rooms. Mostly friendly staff (Bea in the restaurant is amazing made our night when she served us at dinner, such a lovely lady), the lady who served us the next morning at breakfast could learn a lot from Bea. Overall though we thoroughly enjoyed our stay and would definitely return again xx

Okay room poor front desk service

Too many trainees don't know how to service neither understand the billing questions

IHG point Vacation Stay

We used our points for a last minute vacation to Vegas. Never stayed at this property prior... Not really a resort or vacation propert. Pretty boring, no views, poor activities, lousy housekeeping. Sorry I waisted my points here!

Absolutely loved it!

The apartment like rooms, fireplace, fully furnished kitchen, pool, on site store and restaurant made our stay like a home away from home! The staff and concierges were very friendly and helpful getting us to wonderful shows and great restaurants. Quick check in and check-out made it a no hassle experience. Definitely coming back next time we are in Vegas!