Desert Club ResortRental Guest Reviews

staff selling time shares ruined a whole day of vacation.

I was very disappointed by the time share hard sell that existed at this hotel. Straight after check in we were ushered over to another desk in reception where they asked us to attend a presentation in exchange for cash or restaurant vouchers. We agreed to attend because we were told it would be no more than 90minutes and we were interested in hearing about the time share options of Holiday Inn. This interest diminished quite quickly when the presentation started to over run. We advised the Holiday Inn rep that we had arrangements at 1100 so needed to leave and he became pushy and agressive. The whole experience was awful, my wife became visibly upset and the rep seemed to not even care and became more and more pushy with the 'hard sell' and even attempted to block our path to leave, at times he lied and refused to answer direct questions. We missed our appointment and when we complained to reception we were told there was nothing to be done, they offered to call us a cab but refused to reimburse us for the extra cost. We were not made to feel like valued customers at all, unlike our experience at all other Holiday Inn hotels / resorts in the past. Unfortunately we were not allowed to leave with any time share information, the deal was sign now or tough cookie. We have since tried to research the time shares and have had little success. Its a shame that Holiday Inn have resorted to this type of selling and my faith in the brand has been shaken. The villas themselves were great and the facilities at the resort were good (the shop was very over priced and cheaper alternative is 5 minutes walk away). We would possibly stay here again but we would he much more alert when checking in. We would in no way attend the presentation and would spend our time enjoying Vegas rather than spending time listening to a rep telling us that if we continue to holiday the way we have been that we are throwing money away and that the only respected ihg reward member are owners.

Staff & Service...POOR!

I checked in and received a $20 voucher in my welcome packet for a Vegas show. Was then immediately approached in the lobby by their solicitor girls to sign up for a show with the voucher and said please not now and was immediately told that the voucher is only good when you check in and if not that I had to give her the voucher back. She made me go thru my welcome packet and find it to give back. Really? What the ??? I felt like I had just been hustled by a street vendor. What kind of welcome tactic is that? Who wants to be harassed to pick a show after traveling all day and just want to check in and relax. Their staff is short and kinda snotty every single time I have stayed here. There is no protocol with housekeeping whatsoever. Some times ya get new towels n soap, sometimes ya don't. Service changes daily. I really like the property, its convenient and rooms are large and comfortable but I dread checking in here. When I have the time to find a similar property its adios to this place! I wish IHG had another vacation club property, more friendly here in Vegas.

great stay

this is a great place to stay while in Vegas. not far from the strip and close to stores and restaurants. will definitely stay here again!

Next to Strip,

Great Value, The shuttle service is superb. A mini Market with almost everything you need on perimises. They do a Good Job. $10 only for cabs back and forth to any of teh major hotels and casinos.

Sehr gute Lage und gut ausgestattete Zimmer

positiv: Zimmeraustattung und Lage des Hotels sind perfekt. negativ: Unterschiedliche Behandlung von amerikanischen IHG Mitgliedern und nicht-amerikanischen IHG Mitgliedern. WIFI Zugang.

Excellent Value

Spent one night in Las Vegas and heard about this place. Easy to book room, great value and good location. Rooms large, clean comfortable and quiet. Free shuttle drops you off at multiple location on the strip. Definitely recommend.

Delightful place to stay

I have stayed at this resort before. The villas have everything you need including a fireplace. The furniture and decore are great. First time I've eaten at their restaurant, The Goldmine Cafe, and it was very good. The place even has a convenient small store on the property if you need anything. I will stay here again! Long walk to the strip but if you don't have a car, their van can take you there.

环境设施一流

如果不喜欢吵闹的赌场酒店居住，推荐大家来这里，尤其是自驾全家人出行。房间很大，有齐全的厨具，可以自己做饭，开车到Vegas主街只需要5分钟，非常方便。

Great location with Good Friendly Service

Enjoyed our stay. Clean and comfortable. Close to the strip. Felt secure and certainly met our needs.

Spacious accomodations close to everything

It was great having a more spacious place while on vacation. There were 4 adults and we had plenty of space without feeling we were stepping on top of each other like you would feel in a cramped traditional hotel room. There was a full kitchen will clean modern appliances as well as several outdoor grills. It was a nice relaxing place when you wanted to unwind from the hustle and bustle of the strip. The free shuttle was a nice perk yet the location was definitely within walking distance to the center strip if you did not use the shuttle. I am so glad that i opted for this accommodation.