Safe Travels

Following guidance from the CDC, guests and owners visiting resorts located in areas of substantial or high COVID-19 transmission are encouraged to wear face coverings in public spaces indoors – regardless of vaccination status.

Additionally, state or local government orders may result in different face mask requirements at some of our resorts. If this occurs, details around the government-issued mask mandate will be clearly displayed at the resort.

Unless it is required by local government orders, we are not requiring guests to show proof of a negative COVID-19 test or a vaccination card to check in at a resort or participate in a sales tour. Currently, there are no local orders that require this information be shown in order to visit or stay at one of our resorts.

If local government orders require that guests show proof of a negative test or a vaccination card to access certain amenities or visit on-property restaurants and bars, this information will be clearly displayed at the resort.

Each Holiday Inn Club Vacations resort has its own page on holidayinnclub.com, which provides a variety of information, including on-property amenities, local things to do and accommodation options. If any amenities or public areas are temporarily unavailable, this information will be shared on the resort’s page. All resort pages can be accessed here.

If an owner or guest discloses that he/she has tested positive for COVID-19 while at our resorts, we will closely follow contact tracing guidelines and protocols issued by the CDC. If the individual shares that he/she was in close contact with other owners, guests or team members while on-property, our team will notify them immediately.

Additionally, any owner or guest who tests positive for COVID-19 will be asked to leave or isolate in their villa during their stay, depending on local government orders. Upon checking out, the individual’s villa will undergo a thorough cleaning and disinfection process and is taken out of service as recommended.

Before leaving their personal residence, all travelers should check if their local government has issued restrictions or guidance regarding travel (and return from travel). At this time, there are no government-issued travel restrictions directly impacting the states and counties of our resorts.

Club members may cancel a reservation online by calling (877) 606-2582. If you are not a Club member and need assistance with an upcoming reservation, you can connect with our teams at one of the numbers below:

• (888) 657-3529 – Non-Club member owners
• (844) 428-7829 – IHG resort guests
• (800) 353-1966 – Vacation package guests