Desert Club ResortRental Guest Reviews

Surprisingly Clean and Well Maintained

Property was well maintained and clean. Every morning I got up at 6:00 AM (like I always do) and watches the cleaning staff vacuum the pool and clean the chairs. They even cleaned the BBQ's. At times, it seemed like I was tripping over the staff cleaning and grounds keeping. Front desk Staff were helpful and welcoming. I think IHG should use this place as a model for staff courtesy and efficiency. Kudos to the management of this property...

Bad customer service experience

Horrible experience from the start. There are at least three different departments competing for rooms. The Vacation Club, IHG and the marketing department that tries to sell timeshares. I had to talk to all three and was constantly given the runaround on even simple questions like airport shuttle information (there is no shuttle service). Because I had to deal with the three departments that obviously do not communicate with each other, I was forced to book two separate reservations for my stay. When I checked-in I asked if I could stay in the same room I was told that because my second room was a Signature room they could not let me stay in the lower level room even at the same rate. I requested an early check-in so that I would be able to transfer all the refrigerated items and luggage to my new room. Although they promised it would not be a problem, my new room was not ready but I had to pay the room in full upfront or they would not give me the room. I then had to wait outside of the lobby with my luggage and food for several hours. The excuse they gave me is that they were busy which they were but that is why I tried to get everything taken care of ahead of time. They told me that getting the rooms ready takes time because they want to make sure everything is clean and ready which is a lie because in the first room we found food crumbs and hairs between the bed sheets and dirty towels in the bathroom. I asked to speak with a manager and was told the manager was in the back on a phone call. If they were so busy, the manager should have been in the front helping or cleaning rooms instead of on the phone. The whole experience felt like a money grab and even though the front desk had plenty of opportunities to at least act like they cared it was obvious they just wanted to take your money and get you out of their way. For example, even with the high room rates, I was told it would be an extra fee per day if we wanted room service. I have been an IHG member for several years and have been very impressed with my previous stays at multiple properties but the Desert Club was really disappointing. There were a few highlights including Peter at the front desk who was the only one who tried to help but unfortunately he was not authorized to do anything besides give me a form to fill out listing my concerns. The bell men and transportation team were also amazing, especially Ed who went out of his way to help us every time we needed something. Hopefully the rest of the staff can learn something about customer service from Peter and Ed.

Great location

Nice rooms which you can’t compare with casino rooms.

Close to the strip

Very nice place and a very nice experience, I will definitely come back.

Quiet, Accommodating, Close to Everything!

This was a great place to stay when not wanting to be in the hustle and bustle of the strip. 5 pools on the property make for relaxing days sipping frozen drinks and dining at the hotel restaurant. Walking distance to Starbucks Coffee, ~$30 Uber trip to/from amenities on the strip. Clean place. We stayed during a music festival weekend and were surprised how quiet it was despite knowing there were likely parties happening in every room around us. Loved having a small porch/patio off the room, covered parking, and feeling safe on the property. Would stay here again!

Amazing Rooms

This by far is the best hotel experience we have had in Vegas. We have stayed at the big name places, but this Holiday Inn by far is the best experience.

Not to bad

Pretty decent value. Could work on a few thanks. Food was kinda blah.

Great service and close to the strip.

Had a great experience at the hotel, the property was clean inside and out and it was walking distance from the strip and The High Roller. It was surrounded by good restaurants, a few that was easy on the pockets with great customer service. I had the best time of my life with what Las Vegas has to offer.

Great resort

I stay at this location on a regular basis. I love the convenience of the location and how close it is to everything in Vegas. I also enjoy how much money I can save on food by buying groceries and cooking in the hotel room.

Comfortable beds and great service

The staff was very wonderful will definitely return to Las Vegas because of them.