Fox River Resort at SheridanRental Guest Reviews

Terrible customer service and fixing issues!

Had an issue first stay, I was ignored. Gave it a second shot and we were up til 4am while the people above us stomped on the roof. So bad that it dimmed the electrical in our room. So if you're looking to have a 60 degree pool and waterpark, have your autistic hild trampled by people being dangerous and the 14 year ols lifeguards not doing anything just to be up all night because front desk and security dont care aboutthe guests, then this place is for you!

Sister Getaway

Overall we enjoyed our stay. I am located only 15 minutes away from this resort so I frequent often with my family to enjoy the member amenities. The only complaint I have is that late night at night there is no where to something you eat or drink on site. This is really annoying. Anyone, after a certain time will have tip go out to the local gas station 10 to 15 minutes away. This is highly inconvenient and getting vending machines for the activity center would not be difficult. All in all its a lovely place with beautiful grounds, nice staff, great amenities and decent rooms.

Great looking Villa with comfortable Bed

The villa was awesome. It was very clean and it had all our needs. The beds were very comfortable. The bathroom shower was awesome. We really enjoyed our stay.

New Staycation

Overall a nice trip. Food options are not the best (quality and availability). Extremely large pool. Nice rooms.

Fox river getaway

Great service and a great getaway spot. It had everything u could want for a pleasure or business

Staci

I was mistreated in a few ways here and my money was misappropriated. I was told there was nothing they could do. Huh really nothing. That's wierd to me because I've been in customer service my whole life and there is ALWAYS SOMETHING you can do to make it better.

Very poor cleanliness

Upon arrival, I noticed that the trash had not been take out before as well as dish ware being very dirty. It looked like the guests before us had just left the room. Also, when turning on the central air, there was a very bad stench that smelled rotten. My boyfriend and I had to step out of the room for a couple hours because we could not stand the smell. The bathroom mirrors were very dirty and had stains. Overall, it felt very unsanitary staying in this room.

House keeping

Everything about the stay was great except for the cleanness of the room

Excellent

Incredible service! The staff was very knowledgeable and helpful, especially Erika at check in!

Out dated

I have stayed in plenty of Holiday Inn resorts it this one is old and out dated, cold draft in the rooms from patio day, broke dish washer, out dated appliances, cracked tile in kitchen. It felt dark and gloomy.