November 6, 2019
Worst accommodating front desk staff I’ve ever experienced!
I travel for my business nearly 40-45 weeks a year and have plenty of hotel experience....everything was fine (few minor issues) until the day of checkout...I had to be rushed to the emergency room at 7am and was unable to checkout...so I booked an additional night....the following morning when trying to pack the vehicle we were constantly harassed about the time...the hotel was completely empty and the room was not in dire need for another guest...I had been out of the hospital for less than 5 hrs and was in excruciating pin and packing without elevators was very difficult....rather than send a security member or someone to assist I was called 3 times (after I explained the situation) and threatened with being charged another room at rack rate! And they did send a security officer but not to help but to make sure I moved faster! Absolutely disgusting
October 26, 2019
Great place to stay
The best place we stayed at in Galveston tx and when we go back for another cruise we will book this place again.
October 22, 2019
Great service at front desk, coming and going. Excellence room
The stay was wonderful. We had relatives from out of town, that enjoyed the cleanliness and the decor for the room.
October 20, 2019
Weekend relax at Galveston
Great places for family and group people. Nice rooms and great environment.
October 14, 2019
Nice quiet home away from home. Love all of your resorts.
September 29, 2019
when i checked in the check in people were not rude but were or seemed disinterested about checking me in when i checked out the lady at check out did not look up at me or ask anything about how my stay was she also seemed disinterested did not thank me for staying not very friendly when i told her about the mold problem in the room she wrote down the info did not say she was sorry,i know not her fault, was again disinterested we stayed in several hotels for our 2 week trip most for 1 nite but every place we stayed the check ins and check out people were much more friendly, think your people at this resort need customer service training
October 6, 2019
Nice place if
It’s a Great place to stay if you stay on the beach side. Otherwise, it’s too far from Galveston proper.
September 26, 2019
The ambassador condo was beautiful!! Can’t wait to go again!!!
October 2, 2019
Great price, great location
We got the room for an incredible rate due to the off season. Great location for relaxation with the kids. Pool could be cleaner, room should have been cleaner. The room was not stocked with essentials such as coffee filter s or hair dryers. Overall a great room. The hotel remedied the issues eventually but it did them a while and was not convenient.
October 2, 2019
Very poor customer service. Did not have items in the villa that were stated in the brochure to be in the room. When ask for the items soap, toilet paper took over an hour to receive the items. We were made to feel like we were imposing when asking for the necessities. Disappointed with the quality of food choices at the property. Exterior of the building and the elevator were dirty. The elevator had no ventilation. Will not stay here again or recommend.