Galveston Seaside ResortRental Guest Reviews

The difference 1 year makes

While I previously stayed at this hotel and shared in an enjoyable experience, more recently was horrendous. First off I traveled 5 hours by car with 2 small children, an elderly parent and spouse as we were in need of a change of scenery and thought since the previous experience had been so great we would try again. Boy were we wrong, as upon arrival I was informed I was too early to access the room and given I am a reasonable person I understand, although superb customer service would have offered to look for an alternative that was ready. Anyhow, it was then 2:40 pm and I was told that I would receive a call by 4 pm to inform me that the room was ready. Well at about 4:10 I decide to call and check the status only to be told they would need another 15-20 minutes, which I deemed unacceptable and stated so. I was then offered a later check out as compensation, which I remained unsatisfied but accepted. Well approximately 30 minutes lapse and still no call which prompted me to call once again and be told it'll be another 20 minutes or so. I accept this response as I feel I have no choice and continue to wait, well what do you know it is now after 5 pm and still no call. I call once again and after waiting on hold while the front desk staff speaks with maintenance I am told the room is finally ready, but due to where the room is located I am only able to take a specific elevator. Well my family and I arrive at the specific elevator to find it malfunctioning where it opens and closes repeatedly but goes nowhere and while the bulk of us can take the steps we were traveling with tons of luggage. I call over to report this, but the staff seems unmoved so I end the call, as clearly professionalism is lacking. Once we finally enter the room immediately a mildew nasty smells smacks you in the face which was quite off putting. Attempting to ignore I then go into my own cleaning regimen and noticed the wear and tear suffered over the past year with scratches on the wall and other areas of damage not revealed in previous stay. As I am cleaning I notice a roach climbing up the wall and confirmed with both my husband and mother that it was indeed a roach before killing. I obviously call the front desk to report and was only offered that someone come spray the room which I declined as at that point I'd had enough. I packed up things requested a refund and exited. The only positive I can report was a speedy refund.

Excellent stay

We would stay here again without hesitation. And we would recommend this to anyone

Peng

Resort location is ideal. Rooms are clean, and large in size. Very comfortable stay for 2 day vacation for my wife and I. Thank you for your good service.

bad value and it was free

3 people front desk, one checking someone in, 2 doing whatever. i waited and waited. finally someone came behind me that must have been more important, the 2nd person was told check me in so 3rd could be checked in. air conditioner did not cool well. i took a bath in the jacuzzi and put shampoo in for bubbles. I left standing to show someone all the bubbles. When the bubbles went away there was lots of nasty stuff. I am wondering if the jets were cleaned. I know it is a lot of trouble but the tubs should be filled and bleach added to run though them. after emptied jets should be turned on to empty the water from the them. i can't get past the disappointment there there was no beach view, no option for one in the "villas" yet all the pictures show one.

Girls get away

We picked this hotel based on the photos presented on the site but once arriving we were told we did not have the infinity pool or direct beach access. This was upsetting since this is what we based our choice on. Once we arrived at our room it was nice and roomy. The view was mainly of the wetlands and some water. It was nice. The location of this hotel is also about 20 - 25 minutes outside of the main tourist area. Which is good or bad depending on what you are looking for. Out in this area you have some places you can drive your car up on the beach which is amazing. The beach access with this hotel is by walking over a bridge. So once again depend on what you are looking for. We would probably stay here again but try to get over to the Signature Villas.

Weekend stay

Great if you plan to relax, enjoy the beach and the island. Not so great if you are looking to enjoy the amenities.

Expensive

Paid too much for a so-called resort. Don’t waste your money unless you’ wanna be far away from the crowd. They have lots of empty land around the property that could be turned into pools or other amenities. I wouldn’t stay here again.

Nice two-bedroom hotel close to the ocean

Great location, quiet and well-equipped room, pleasant interactions with staff--we will return.

Beware, roach infestation and sewer smell

The room is infested with jumbo roaches, the elevator in the building we were staying at smelled like a sewer. Food services ends way too early. The doors inside don't stay open. I have a bruise from running back into a bedroom door that closed on me. Foundation problems? The staff was rude and didn't listen to me. I am the guest, right? Had nerve to ask if I wanted to purchase a piece of the property, are you kidding me? We left early and went to stay at a better hotel. Lastly, now with social distancing, they only have 1 pool that's way too small for everyone to use. Need a second pool.

Please fix

Fire alarms went off three times while I was there there was no parking spots next to my hotel