Hill Country Resort at Canyon LakeRental Guest Reviews

Not Holiday Inn standards

As an IHG member I am a little upset at how I was treated. Upon check in I was told I was charged for two rooms. We booked a 2 bedroom king presidential(1 room). At the second check in counter where I was almost pushed to buy many extras was told they would take care of the extra charge. It is now a day later after check out and I do not see a reversal of payment for the second room. During our stay the room above us was extremely loud. We called the office for help. They said they would send someone but never did. This happened thurs night fri night and sat night. $8 for extra towels which eventually the staff gave to us with no charge. Liz at the front was great, Loraine at the pool was great everyone else is a ghost especially when you need something. I would not recommend this to anyone thinking they will get a holiday inn experience. I felt as if I was tricked and stayed at a time share with very poor management. I will review again if and when I get my refund. The area is a wonderful location and the experience could of been much better if more thought and energy was put into customer services.

Eight from Dallas

The carpet in the three rooms we were in doing I’ll stay all I had stains and probably need replacing. Please see my comments on the excellent service I received from the front desk during our stay from a “Monica”. She was extremely helpful in getting us into a comfortable location and dealt with a mixup of reservations from the beginning. Monica deserves an add a boy and perhaps some kind of a merit raise?

Best overall experience

Clean rooms. Spacious floor plans. I won't ever stay anywhere else

The lake

Great location, close to the rivers and lake access. Local grocery store is close too. The room was perfect, we had 10 of us and the fold out beds were comfortable too. Plenty of room for all of us to enjoy. The 3rd bathroom was awesome.

Stay

Loved my stay cation it was so nice love everything

Great value.

Multiple rooms with multiple bathrooms kitchen and living space is great for family of 5. Loved having good and drink service at the pool felt like being in Vegas.

Weekend getaway

One condo was semi clean, one dirty, one condo key worked after the nightmare of check in, had to go back and wait for the other to be activated. No towels, only brought them to one condo after we requested some. Requested condos together but were 2 buildings apart. Requested the dirty condo be cleaned but it never was throughout our stay. Pool was clean and enjoyable.

Nice nice place

Really enjoyed our stay. Will be back. Did not know what to expect. This place was super nice and we thoroughly enjoyed it.

Great stay

My family and I really enjoyed our stay. The pools were beautiful and our room was very large. It had everything we needed.

Women’s get away

Everything was great. The kitchen floor was dirty but we cleaned it. Great accommodations for our group.