Holiday Hills Resort at BransonRental Guest Reviews

Comfortable and convenient

Love this location. Quiet, comfortable, and close to attractions without being right in the middle of the strip. Friendly staff. Great value.

Stay Away

Things might be different if you actually owned a unit at this Holiday Inn property, but if you’re just booked a room for a vacation, prepare to be miserable. I traveled with a group that booked several different rooms. Every single room had either something missing something, falling apart, water leaking through the ceiling, the list goes on. By far the worst holiday in experience I’ve ever had. Suggest finding an alternate location.

Customer service

It was difficult to reach a human by phone. When I was able to reach someone to talk with, I kept being transferred because no one was able to help. The front desk did not always answer the phone and different information was given by different employees at the front desk.

great place to stay bad experience this time

great place to stay bad experience this time- great staff - hear footsteps above us all night - kitchen was perfect - laundry bedroom patio was blocked by shrubs mowing early in the morning was an inconvenience

Average

Comfortable but there were flies iin our suite the whole time. We notified front desk, but then bought a fly strip.. It didn't work. Also, the refrigerator in Bldg 3-#813 had a terrible smell and never went away. Also, a recommendation would be a nicer full service restaurant on property. No access to the lake was a disappointment. However, the staff were all pleasant.

Nice Hotel, But Expect Timeshare Sales Pitch

The hotel and room were nice and in good shape. I was disappointed with the customer experience. I was forced to talk to a timeshare salesperson in order to get my hotel keys and parking pass. I told the timeshare salesperson no once, but she didn’t take that for an answer and I had to say no again. When I am on vacation, I am there to relax - not to be immediately and aggressively upselled to a product I do not want and never expressed an interest in.

Great family stay

My family stayed in 2bd villa (bldg 42), it had an elevator. Our unit was separated from main entrance, they had a security guard on duty as well. The villa was huge, dishwasher, stacked washer/dryer, all kitchen amenities that could be needed. The AC worked fantastic, had to turn it down a couple times. There were 2 balconies, with tables and chairs with tree views. The indoor pool was closed for renovations however the main outdoor pool is large and has lifeguard on duty. I will say noise level from unit above was a little loud mainly walking/running/dragging chairs, not voices.

Family vacation

This could be a great place if the people that were in charge recognized a mistake was made on IHG end and they took responsibility and made it right. They did not. This was a huge opportunity for great service and honoring their brand. As a Diamond Elite member it would have shown my years of loyalty were valued. They missed this opportunity by stating it was IHG corporate and their hands were tied.

Total fan! Loved it!

We absolutely loved this resort! We stayed in a two bed/bath villa with a kitchen and living room. The space was clean and the kitchen had all the essentials for breakfast and snacking. The grounds were family friendly with a playground, pool, and activity center. The location was also clean and quiet. The staff were friendly and helpful. I was able to gave groceries delivered to our villa. We will visit Branson again in the near future and this will be where we stay. Highly recommend!

Great experience

The hotel was clean, staff was helpful and friendly, the location was great!