Lake Geneva ResortRental Guest Reviews

Beautiful Property but very poor customer service

My wife and I decided to use some of my accumulated priority club points by staying at this property but after being made to wait 3 hrs for our room after arriving wished we would have choosen another property for our stay. The property was beautiful but the Lake Genava Resort staff left us feeling as though the Holiday Inn guests were their second priority.

20th wedding anniversary

We booked a room at Club Vacations not realizing that it was a somewhat connected to Grand Geneva Resort, meaning that all of the amenities that Grand Geneva Resort offered we were welcomed to use while at Club Vacations. They offered the use of the water park at Timber Ridge resort on the property for a low cost and offered free trolley service around the property with just a phone call. Although trying to find where the front desk at Club Vacations was a challenge (you actually had to check in at the Grand Geneva Resort front desk) the overall experience was phenomenal. The front desk and staff greeted you with big smiles and were very pleasant to speak with and answered all of our questions upon arriving. The room seemed a little smaller than the photos on the website and room amenities listed such as a Jacuzzi tub/shower combo didn't exist but other than that I can't complain. Great private view overlooking the golf course was peaceful. Bed was soft and comfy. We didn't come across any of the other issues others had posted about in the reviews which was a plus. I would definitely recommend it to anyone as it is just minutes away from downtown Lake Geneva.

Beautiful Disappointment

We stayed for a long weekend and really enjoyed the size of the rooms and the beauty of the area. Our only complaints about the HI experience were the soft and mushy beds, the uncomfortable sofa bed (even for our 10 year old son) and the lack of any perks for Platinum Elite members. No paper, no late check out, nothing. The rooms were pretty well-maintained and clean. We had a horrible dining experience in the Grand Geneva lobby bar around 8:30pm. All four meals were wrong (not what we ordered), and my salmon was bad (smelling and tasting) and the replacement salmon came out barely cooked. The waitress and manager were very apologetic and comped our entire meal which was nice, but the experience shook our confidence and desire to eat at the Grand Geneva again (we didn't). We've read other reviews and shared our story with friends that have had similar experiences. We are shocked that the Grand Geneva would not have outstanding food and service. It really needs to be fixed. Finally, the locker rooms by the Grand Geneva indoor pool are old and rusty. There was wet toilet paper all around the toilet in the men's locker room from an overflow. We saw two ladies that looked like they were cleaning staff spend about one minute in the women's locker room (at night) but they skipped the men's room completely. Maybe some men came and cleaned it after we left? The area is beautiful, and we would have loved to have loved our experience. The beds, food and pool are major reasons to stay at a resort, and we were disappointed. We did enjoy the beautiful surroundings.

Nice Resort Within a Resort!

Nice room overlooking golf course. Check in at Adjacent resort so felt more like apartment than a hotel, but was clean and adequate for my needs!

Areas where improvement is needed

We got a senior discount which was appreciated, but we didn't like getting a handicapped room. The toilet was too high for a 4' 10" woman to use comfortably and we didn't like the shower either. My sister said the coffee maker was very slow and probably needed a good cleaning. Finally, even though there was a DVD player in the villa, no one seemed to know where we could rent a DVD. We were able to locate a Redbox on our own, but someone should have been able to help us when we asked.

resort

amenities were too far away, weather was to cold for outdoor pool and a person with disabilities was to far to walk to indoor pool and to the resturants. To far away from downtown and the cost was way too high for nothing. I would not return to this resort in the future

Wonderful Stay!

I was very happy with the room and how beautiful everything was. It was so quiet and peaceful.

Weekend vacation

We had a great time and hope to stay longer next time1

Beautiful Atmosphere, Not so great service

I am a rewards club member who has always had great experiences with Holiday Inn Suites. So the night before my destination wedding I decided to book an 8 person suite at the Holiday Inn Vacation Club in Lake Geneva, WI. The atmosphere was beautiful and the room was spacious, but the customer service left something to be desired. We did not get into the hotel until around Midnight, but we were unable to extend our check out time, which meant that my whole Bridal Party had to be out of the house by 10 am. I also had a bridesmaid with a medical condition which required a separate bed, I requested a roll away bed and was informed that the Resort did not provide such beds for the Express Hotel. Apparently, the check in desk is not affiliated with the Vacation Club but merely manages the property.

Expected better value

PROS: really comfortable beds, awesome pillows, nice fireplace, washer and dryer in unit, full kitchen, close to pool, close to town, staff seemed friendly CONS: switched three rooms when first arrived, room floors were grimy, vacuumed up audible debris and visible dead bugs, daily killed little beetle type bugs throughout-walls, pillow, etc, pricy for cleanliness, staff was friendly but would have expected more given the disaster with our check-in, being sent to a dirty used room and having our very cranky, hungry, tired tot