Orange Lake ResortRental Guest Reviews

Orange Lake Resort

Nice family atmosphere. Wish the restaurants were open a little later, at least the pizza parlor for those arriving late. Tubes at lazy river should be free or just a deposit. Upon entering the reception area for the time share presentation both customer service agents showed no enthusiasm. One with their head down and the other sitting on the floor behind the desks on her phone. Neither greeted me and seemed bothered that I even approached the desk. Resort is easily located to nearby groceries and other stores. Very good location if visiting disney world.

BEWARE : Make sure you are not in the CLUBHOUSE!

Prior to booking they neglect to mention they are renovating. My room smelled badly of mildew. I asked to change my room. The “new" room : the light didn't work, stained rug, black mold on baseboard, old beat up cabinets. View from the window looked like a war zone. Construction noise from 7 am-5 pm. Front desk response : sorry we are fully booked. I called IHG who said they couldn’t help me & I should talk to front desk. I asked to cancel. NON REFUNDABLE. My room was not what was represented online. Never again ! I wanted negative stars but it forces you to choose at least one.

Good hotel and amazing premise

An amazing premise and great value. Highly recommend this property for families

Orange Lake Resort Main Building

When booking this resort, you need to understand how the resort works and where amenities are at to help guide where you should stay. The main building was under construction during our stay. Our room had not been updated and was subpar to say the least. If in the main building, it is community laundry and you will have to wash your towels both bath and pool towels. Also, there is no housekeeping.

J

Muy buen hotel, algunos trabajadores les falta amabilidad.

Nope

Not worth it. Plenty of other places to stay in the area.

Very nice

I enjoyed my stay at the Orange Resort. Lots to do and comfortable rooms.

Room was in bad condition

The customer service was not as good as it used to be. I can still waiting for a manager to contact me for the last three days.

Not a great experience!

We had one major problem at check that ruined our first day and night because of a staff member. I spoke with four managers from in person to over the phone and it seemed like they heard what I had to say but didn’t do anything about the problem or even try to compensate me for my trouble. It seemed like no one wanted to take the responsibility of the disrespect, rudeness and unprofessionalism I encountered. Every person I spoke with said the same thing, they will get someone to call me and the same sales person was working right after I was told they would pull him off the floor. The managers will keep pushing the responsibility off on someone else and this keeps going and going. This is really bad because the place is really nice and most of the staff were friendly but don’t trust the marketing team, sales or the front desk.

Enjoyable stay and plan to return

The accommodations and services allowed our family stay to be very enjoyable. The staff was helpful in all aspects. The amenities offered guests multiple options to meet individual and family needs, along with the opportunity to do something new or unexpected.