Orange Lake ResortRental Guest Reviews

Worst Experience

My daughter spent 4 hours on her first day trying to change rooms. The hotel was digusting. She sent me pictures, it was worn, dirty and the bed smelled like urine. Looked nothing like the website. The next day the resort was able to accomodate them into a villa, for an extra charge. I would give the villa 4 stars. One and half days was wasted with the front desk.

Family escape to Orange Lake

Beautiful resort with fantastic amenities. Check in was quick and shuttle service made getting to our room a breeze even at the late arrival hour. Meals at Breezes were excellent and the pool, arcade and other amenities were all in great shape. Staff was incredibly helpful and friendly the entire stay. We will be back!

A spring break disappointment

For the price I expect to have a villa that did not smell like mildew in mold

Holiday Inn Club Vacation Resoirt

The Holiday Inn Club Vacation exceeded my expectations. The propery is very secure and kid freindly with LOTs of activities. The have best Lazy River I have yet to experience. The overall cleiness and property upkeep is professonal. Everyone we interfaced with was very good.

Good family trip

Great resort for a family trip, we enjoyed our time here and would highly recommend this resort. It has everything you need on-site and close to a bunch of restaurants if you decide to go offsite to eat as a family.

Done with Orange Lake

Stop trying to fool people into thinking the person checking them in can't "activate their room keys" themselves...they can. I don't need a ex-used car salesman to activate my room key while trying to offer me $40 in resort cash so I'll sign up for a timeshare presentation. I'm on vacation. Stop with the desperate sales pitch...it's a horrible way to start a vacation. This was my 3rd and last stay at Orange Lake.

Not worth it

Poor attention to guest needs. Very disappointing lack of interest or attention in special needs families.

GREAT RESORT!!

Had an awesome time going here!! My only complaint was the 20ish dollar refillable soda cup that I bought the first day that I thought I was going to enjoy all week. 1st day was awesome, second day there was no ice in the machines, and the rest of the week every machine I went to didn’t work. So buyer beware on buying that cup.

Bill stay

Its been better. But these guys seem to never want to send me my bill so I can see itemized purchase. Amount for the room plus deposit. 2nd year in a row.

Roaches and Do Not Honor Elite Members

I have been coming to Orange Lake Resort since I was 13 years old (I’m 40 now) and I have NEVER experienced anything as unacceptable as my most recent stay. As a Platinum elite member, I expected the basic benefits that come with that status. Instead, I was flat-out denied every single one of them. Not even a bottle of water or a breakfast pass. The young manager on duty couldn’t have cared less. The room itself was disgusting. The bathtub had putty smeared in it that I had to clean out myself. It took staff HOURS to respond to service calls. Our room keys stopped working within hours of arrival, so by that night we were locked out and dealing with that mess too. And then the worst part: roaches. Not one. Not two. THREE huge roaches crawling out of the walls. I had eight guests with me, including elderly family members, and I was absolutely embarrassed hearing people scream while trying to kill roaches in what was supposed to be a “resort.” Management’s response? Lip service. “I’m so sorry this is happening to you.” But no action. No compensation. No attempt to make things right. Nothing to acknowledge how unacceptable this was. After decades of loyalty, this was by far the worst experience I’ve ever had at Orange Lake. Completely unacceptable and deeply disappointing.