Orange Lake ResortRental Guest Reviews

Visiting old friends

We had a great time visiting some old friends from high school. We met here and had a wonderful time. The staff was very helpful of any questions we had and very friendly.

Would not stay again

Upgraded room with IHG offer but it didn't show in their system, they had a hard time upgrading then. Staff at check in outside area where rude to deaf family member despite being told she was deaf. Staff then threatened to call police when another family member for not moving vehicle after being told it's not theirs and they didn't have the key. Staff shouldn't assume all people can drive, out of several adults only 2 could drive. Informed manager of these issues and was given 2hr late check out but should've been assured Staff would be reprimanded and given disability sensitivity training. Staff did not inform of room number for hours, couldn't use water area voucher without it. App did not reflect room or check in during entire stay. They accidentally placed order for 3 cabanas when correcting to 2 they separated them and wouldn't move without notifying occupants despite signing paperwork saying they can move without notice. Tube area worker was rude and there were hardly ever tubes available despite having to buy bracelet. Golf was listed online at a lower price yet employee would not match or get manager. Pool water smelled and left clothes smelly, we were unsure why but then saw a busted sewer pipe near our room. Asked for blankets and Staff left outside in rain, asked for sugar and never got any 12hrs later- when called again were told it can take that long or longer. Dead bugs in bathroom sinks, tiny tub and the over flow piece popped off at any touch, light above one toilet didn't work, and one door wouldn't stay proped open/closed but only completely closed. Villa was very spacious and beds were comfortable but pillows were not. Poolside wait Staff Von was very nice and water area was very nice if water hadn't smelled bad. The arcade was nice and fun.

Frustrating Check-in Mix-up

Our stay at the Holiday Inn Club Vacation at Orange lake Resort started with a frustrating mix-up at the front desk. When we first arrived and checked in, we were given a standard hotel-style room instead of the villa with a golf course view that we had booked. We had to head all the way back to the front desk to sort out the reservation error. While the front desk staff handled the room change politely and efficiently, they never actually offered an apology for the inconvenience. Once we finally got into our correct villa, (thanks to Ashlee Padro) the rest of our stay was completely fine. The villa itself was clean and nice, we enjoyed the golf course view. It turned out to be an okay vacation, but the lack of an apology for the initial hassle left a bit of a bad taste in our mouths on arrival day. I also want to address a frustrating interaction with a staff member during my stay. A young lady at the resort confidently dismissed my comments and insisted that every single accommodation on the Holiday Inn Orange Lake property is considered a "villa." This is simply not true. Management needs to retrain their staff on property details, and this specific employee needs to go back and check the property records because she clearly did not know what she was talking about.

Awesome and clean resort.

This resort was incredible!!! Amber and the staff at Breezes contributed to our amazing experience. Great food and better staff! Very knowledgeable and professional. My husband and I honestly looked forward to visiting this establishment, and looked forward to Ambers smiling face!

We really enjoyed the property,

We truly enjoyed the property, we felt a few of the employees were a little rude. However, for the most part they were friendly we felt the tubes for the lazy river was a bit too high. We do feel that people should be charged for them just not that much but a few issues with a room there was either let them come in and fix it while we were there or just live with it, lol we just lived with it which we found that to be a little weird.

Roaches in room

Roaches in room and the room smells, dusty and dirty, I’ve stayed there a few times before never have any issues but this time was a total disappointment.

Awful Experience

Victor at the front desk was quite rude at check in, when I called the day prior they promised a late check out of 2pm and we also discussed the room I was staying in etc. I spoke to someone three times that day (prior to check in day). Upon check in I was never given any instructions on pool towels, etc. So when we checked in and went to the pool we had no towels and the guy at the pool said they were out towels and we had to bring our own from the room. So myself, my husband and my daughter (5) were stranded wet at the pool. What a joke. Then that evening the room was blazing hot with no fan, we called the next day asking for a fan with no luck, they don't have fans on property. Then the coffee maker didn't work. Then when I called to ask about the late check out they said they latest we had was 11 because owners were checking into my unit and I asked to switch rooms since I requested a late check out of 2pm and they couldn't accommodate that either. The room was nice but the service/communication was an absolute joke and I have no doubt we will not be coming back. Completely waste of a weekend for my daughters birthday. Not to mention how rude Victor was at the front desk. Ridiculous.

Overall great resort a little tweeking need when w

Beautiful resort, perfect villa for a weeks stay but next time i would request not being all the way in the back in reference to pool locations. Shuttles at times were hard to find. More information given at check in regarding the costs for most activities offered. Also my adult child purchased fun pass and wasnt informed that she couldnt use it with peircings! Also on check out morning before check out time house keeping was knocking on our door .Overall we enjoyed staying at orange Lake dispite my opinion on some “dislikes”

Great for families

From check in to check out you are welcomed by friendly and knowledgeable staff. The check in process is so smooth, took maybe all of 10 min. The golf cart rentals are great to get around the resort without having to load kids in and out of a vehicle. Rooms were very clean with lots of room for the whole family. I love that they offer shampoo, conditioner, and body wash- less I had to pack. All pool areas are well maintained and the kids loved the slides.

Great stay

Our stay was great overall, and we really enjoyed the comfort of the space. My only suggestions would be to include a pan and basic cooking utensils, as none were available during our visit. The unit is a bit dated, but aside from that, it was a pleasant and enjoyable place to stay.