Orange Lake ResortRental Guest Reviews

Our unit had mold

This was our second stay at this resort and unfortunately, even though we’ve had a great experience before our room had mold and made my wife very sick. We stayed at this resort due to its close vicinity to Disney and our first two days there were action packed and we really didn’t have time to notice until my wife got sick that the primary room we were staying in was molded. My wife began exhibiting respiratory issues and seemed like she was coming down with a cold so we decided to leave a day early. When we were packing up we realized the primary closet was full of mold, and the reason that my wife had become ill. This is very unfortunate because we’ve had a great time on our previous visit.

Great stay

Everything was perfect. Clean room great service. Loved the amneties.

Great Alternative to the Theme Parks!

Comfortable, recently-renovated villas with wonderful on-site amenities! This is ALWAYS our go-to resort when we go to WDW, but we find ourselves spending less time at the parks and more time at the resort!

Great accommodations for our Disney vacation

We were staying in upgraded accommodations on the first floor 2 bedroom villa in a low rise. Clean, comfortable and quiet. We did not eat at any restaurants on property because we spent our days at Theme parks. The lazy river and pool provided a good restful day also to allow some rest. Will definitely stay here again.

Stay

Very nice units and amenities. The problem I had was there was a lot of loud noise in my building. It took three phone calls before security came and did anything about it on check-in. The sales rep for the timeshares was extremely pushy and would not give my keys after telling him more than 10 times I did not want to buy a timeshare and was not interested at times though it was confusing driving around the property. Things were not marked clearly.

Extremely filthy unit. Terrible customer service

My family and I stay here twice a year for 2 weeks each visit. That’s 4 weeks out of the year. This stay was different than most. On day #2 of our 14 day stay, I contacted the front desk stating our floor was extremely filthy. Our feet were black and our white socks were black from walking on it. My infant son’s knees, hands, and clothes were black and filthy from crawling on the floor. I confronted our issue with the front desk on day #2, stating we would be out of the unit all day on day #3, if someone could come clean the floors it would be greatly appreciated. They apologized and said absolutely they would clean the floors. When we returned to our unit on the day the floors were supposed to be cleaned, we noticed no difference. Our feet were still black with filth, and another one of my son’s shirts had to be thrown away. When I brought this up to the front desk on day #4, they were adamant the floors were cleaned as asked. They were in fact, NOT CLEANED. As evidenced by multiple pairs of white socks needing to be thrown in the trash, my son’s onesies needing to be thrown in the trash. Also, I never received a receipt after I checked out. I was told it would be emailed the morning of check out. I contacted the resort the same day as check out, the next day, and 3 days after that, stating I never received an email of my receipt after check out. And to this day (5 days after check out) I still have not received an email with my receipt. After staying here twice or more a year for several years, this is our first time looking at different hotels for our next stay.

Hotel Room Issues

I recently stayed at this hotel with my family during a trip to Orlando to visit Disney World. After spending an exhausting day at the parks, we arrived at the hotel late at night looking forward to getting some rest. Unfortunately, what should have been a relaxing end to our vacation turned into a very disappointing experience. The first issue occurred at check-in. After receiving our room keys from the front desk, we were directed to another desk where we were told our keys needed to be "validated." Instead of simply activating the keys, the representative tried to sell us a timeshare presentation. We politely declined because we were tired and just wanted to get to our room. What we were never told was that the representative failed to activate our room keys after we declined the sales pitch. After speaking the sales representative , we left briefly to get something to eat off the property. When we returned, our room key would not even open the entrance gate to the hotel. A security guard had to manually let us through. We then made our way to our room only to discover that the key still did not work. Exhausted and frustrated, we had to drive all the way back to the front desk. That is when a hotel employee explained that the person who had tried to sell us the timeshare should have activated the room keys but never did. This unnecessary inconvenience could have been avoided had the staff simply completed the check-in process instead of prioritizing a sales presentation. Unfortunately, the problems did not end there. Once we were finally in the room, I discovered a dead cockroach. Because I did not want my children to see it and have our Disney vacation ruined, I removed it myself. Finding a cockroach in a hotel room is unacceptable, and it immediately made me question the cleanliness of the room. I spent the rest of the night wondering if there were more insects hiding elsewhere. Given how late it was and how exhausted we were after a full day at Disney, moving to another hotel simply wasn't a realistic option. While this was thankfully only a one-night stay, it was overshadowed by avoidable problems, including: * An unnecessary timeshare sales pitch during check-in. * Room keys that were never properly activated because we declined the sales presentation. * Being locked out of both the property and our room. * Having to return to the front desk late at night to fix an issue caused by the hotel's own staff. * Discovering a dead cockroach in the room and worrying about the room's cleanliness for the remainder of our stay. These experiences caused unnecessary stress during what was supposed to be a memorable family vacation. I believe it is reasonable for the hotel to provide compensation for the inconvenience, wasted time, and unsanitary condition of the room. At a minimum, I would expect a refund for the night's stay or another form of meaningful compensation in recognition of the poor guest experience. I hope hotel management takes this feedback seriously and reviews both its check-in procedures and housekeeping standards so future guests can enjoy their vacations without experiencing the same issues.

Great Amenities, Some Process Issues

Our experience was mixed. The property was clean, family-friendly, and had plenty of amenities in a convenient location. Check-in was frustrating: our room wasn’t ready, we were told we’d receive a call, but never did. We also could not reach the front desk by phone. The “tour” was being driven directly to a sales office where an agent asked how they could help us, rather than providing a property tour or presenting the available packages. Overall, we enjoyed our stay, but these processes could be improved.

Great Vacation Spot

Spacious and immaculate suite with all the comforts of home. It fit our kids and grandkids easily. Service at the office was great

First Time stay

First time stay at Orange Lake - other than checking in because they tried to get a “resort fee” again out of us which we pre paid everything was great - nice lazy river pool …. Villa was great - need to replenish coffee supplies though for multi day stays- definitely coming again next yr -