Orange Lake ResortRental Guest Reviews

Nice Room but with strong smoke smell

Our 5th time to Orange Lake. We love the property and all it has to offer and previous trips have been great. This one was great as well, but had a couple issues with the room. When we first walked in, there was a strong Odor that smelled like a cleaning solution but not in a good way. It didn’t bother us much but as the week progressed, the cleaning smell went away but then we realized that it was to cover the smell of cigarette smoke. We also discovered our washing machine didn’t work. Went down to the desk to discuss our issues. Person behind the desk didn’t seem to care much about the smell other than a “ sorry about that” and offered to have someone come and check out the washer. Repair person showed up quickly but told us machine needed to be replaced but was going to be at least a few days when we only had 2 days left. So not only did EVERYTHING we brought into the room stink like smoke, we had no way to wash our clothes before leaving for another part of Florida. Still love the place but not sure we will be back mainly because of the lack of interest of the staff in resolving our issues with the room.

Be cautious on staying here.

A little background here. We were going to Kissimmee, Florida for a college softball tournament. We had been up for over 36 hours. All we wanted to do was check in and unpack then go to the pool for a little bit. Walked into the lobby. A bit overwhelming with all the counters everywhere. Get in line to check in. The person that helped me was named Day. She was pleasant and welcoming. This was our first time in Florida. She thanked me for being an IHG member. Great so far, now for the twist. She informs me to go to the podium where two ladies were standing. I get there and they tell me Austin is available. This is where I will not give a good review about this place. He asked the reason for our visit and I explained about the tournament. He asked me if I have time for a 90 golf cart tour. I explain that my time is all taken and wouldn't have time. He still tries to get me to do it and I could get a 7 day stay somewhere and I would get the 3 day park pass for half price which comes out to $20 per person. Again I explain i wouldn't have time. I ask if I could just buy the 3 day pass for full price and he tells me no, I have to do the tour to get it. When looking for a place to stay. The website said all these restaurants and pools with a lazy river and water slide. No where on the site it mentions that I have to do like a timeshare course in order to use the lazy river or waterside. After repeatedly saying no, I was finally able to go to our room. We get to our room and the time was 5:00 pm. The door was open. There was a cleaning lady still cleaning. Why would they give me a room that wasn't ready. She said she is almost done. I tried calling the front desk but couldn't get a signal. Luckily they texted me asking about my stay so far. Bad timing because I was getting frustrated at this whole situation. I explained that someone was still cleaning and they looked and said we could go into the room. Then a maintenance worker walks by and says we can't go in there until after a supervisor inspects it. I texted the resort again mentioning that now this worker says we can't go in. We are then texted that we can go in. Finally a supervisor comes and inspects the room. Now we enter the room and it has a strong odor. We are hoping it was cleaning supplies. There were stains on the carpet but was manageable. The next day the smell was still there after we had left for the tournament and came back. After the first two days we didn't smell it again unless we just got used to the smell and not noticed it. So be cautious if you are planning to stay here.

Misinformed

We have been staying here for 8 years. Added another night to our stay but front desk is unable to accommodate that so we used our IHG app. Evidently they cannot tie the two together like they promised at the front desk and we had to move out of our room and they wanted us to move from east village to west village. Even though everything there had Holiday inn written on it they are a 3rd party. Frustrated & disappointed

Great location but beware of false promises

Love the location, amentities and accomodations, this is our 3rd stay at this location, because of this we did attend the owner presentation. We were told because we were IHG Diamond Elite that we would get a weeks stay at this or another location of our choosing OR a cruise . We said ok wed prefer the week stay here. We attended the presentation, we were not given the weeks stay. After many visits and calls, we still have not received the weeks stay we were promised. We have been given the runaround and have given up. We stayed again just last week and they made the same promises that we would get a week and a gift card if we attended the presentation to get a complimentary week at that location. We are still waiting. We do have all the paperwork saying they would give us the week, so be aware even if it is in writing you probably wont get it. At check in we had to talk to the sales reps to get the keys, the keys did not work on the door so we had to go back to registration to get them fixed, Check in takes a LONG Time and sucked way more out of our first day then we had hoped. I will say this does not deter me from staying at the location it is a very spacious clean and comfortable resort. There is a lot to do and is close to wherever you may want to go.

Love the accomodations

The IHG resort is very nice, very clean, very spacious, i love the location and the fact that we can spend time comfortably with the family. we did have several issues, 1. Even thought my son had his name on reservation and the confirmation number he had issues getting in. 2. The phone didnt work in the room so we kept having to drive up to the front desk and wait in line which takes ALONG TIME. This is our third stay here and only once did the phone ever work, it makes it hard to replenish supplies or get things taken care of that need to be. 3. I paid with my cc online they took my sons card since he checked in first i went to replace it with my card to be on file and the people did not seem to know how to do it so i went the next day. We are still waiting for the pending charges to be removed from his card. 4. Finally My husband and i stayed in January and attended the presentation, we were told we would get one week to stay there again complimentary for attending a 90 min presentation. We still have not received the proper compensation we were promised. I do REALLY like the cleanliness of the resort as well as the privacy. We are staying there again in a couple weeks and i hope they have some of the issues taken care of

Roll in Shower bookings NOT a guarantee!

I book with IHG every where I travel. I’m a Quadriplegic. When I book a roll-in shower. I always get it. Accept at this Holiday Inn Club vacation resort at Orange lake. I was informed that Roll-in shower rooms are only available if unoccupied when checking in. No matter how far in advance you book a roll-in shower suite. Unacceptable. After a few hours on the phone after checking in. They had moved us to a suite with a roll-in shower. But, not until the next day. Having to pack up check out at 10am. Then getting the room around 4pm. Any Quadriplegic knows packing up a lift and track system takes time. It was extremely inconvenient we lost a whole day of our 10 day vacation to Florida. Still very thankful we ended up in a roll-in shower suite afterwards.

Double charged and no one cared

The resort was nothing short of amazing. However check in needs to be better we waited about 45 minutes, not to mention there was no soap in neither of our bathrooms I told the guy at guest services he said “wow you folks are showering a lot” which is very disturbing because we literally checked in Friday and the body wash was empty upon arrival. I woke up to double charges Saturday morning and was told it was a property error no kind of empathy was given

decent

decent but there is a very long wait at check in and they make you go see multiple reps to try to sell you a vacation club membership. the location is good. felt safe

Great stay ! Lacked Customer Service.

When we checked in I requested a bungalow, but was told that they were fully booked. Since I couldn’t get a bungalow I then requested to be a least on the first floor view. I was traveling with a 16 month old. I was denied that as well. It made it very inconvenient to go up and down the stairs with luggage and all of the things that the baby needed. Very hard to believe that on the whole property there was not a 1st floor unit available.

Wonderful resort with many options for fun activities

You can't ask for a better location. So much shopping and plenty of dining options so close by. Weather permitting you have to spend the day at the lazy river!