Orange Lake ResortRental Guest Reviews

Room was in bad condition

The customer service was not as good as it used to be. I can still waiting for a manager to contact me for the last three days.

Not a great experience!

We had one major problem at check that ruined our first day and night because of a staff member. I spoke with four managers from in person to over the phone and it seemed like they heard what I had to say but didn’t do anything about the problem or even try to compensate me for my trouble. It seemed like no one wanted to take the responsibility of the disrespect, rudeness and unprofessionalism I encountered. Every person I spoke with said the same thing, they will get someone to call me and the same sales person was working right after I was told they would pull him off the floor. The managers will keep pushing the responsibility off on someone else and this keeps going and going. This is really bad because the place is really nice and most of the staff were friendly but don’t trust the marketing team, sales or the front desk.

Enjoyable stay and plan to return

The accommodations and services allowed our family stay to be very enjoyable. The staff was helpful in all aspects. The amenities offered guests multiple options to meet individual and family needs, along with the opportunity to do something new or unexpected.

Highly recommend!

We had a fantastic family vacation at this resort. Grandkids loved the pools, and we enjoyed the pools and golf courses. The villa was perfect for our needs, dry clean and a great price. Would definitely recommend and stay again.

Overall good facility

Overall a good facility for what you pay. Rooms were spacious and comfortable even for large parties! We will be back again

Amenities, Food and Pool

I had an outstanding stay at Orange Lake Resort in Kissimmee! The resort is beautiful, well-maintained, and offers plenty of activities for families and guests of all ages. What truly made my experience exceptional was the Front Desk team. From check-in to check-out, they were professional, friendly, and always willing to help. They greeted every guest with a smile, answered all of my questions, and went above and beyond to ensure my stay was comfortable and enjoyable. Their outstanding customer service made me feel welcomed and valued throughout my visit. Thank you to the entire Front Desk team for your dedication and hospitality. I highly recommend Orange Lake Resort to anyone visiting the Orlando/Kissimmee area and look forward to returning in the future!

Great resort ruined by timeshare tour!

Apartment was great, facilities were great. The downside of this resort is the forceful check in when you are lied to about the timeshare tour. We were told about going on a tour of the resort for resort credit, we said no but were further pushed by the Rep to sign the piece of paper. When I pointed out that I didn’t meet the thresholds for the “tour” I was told they didn’t matter. I was charged an 80 dollar deposit, later that day I returned to reception and tried to cancel the tour and recover my 80 dollars. This was unsuccessful it was apparently no longer a tour but a timeshare sales pitch, I explained we we didn’t meet the requirements and were lied to by the representative before signing up. To cut a long story short I still haven’t received my 80 dollars. This experience ruined the great resort and I’m sure it would improve their guests overall experience if everyone was pressured with sales pitches when on vacation.

Family Vacation

This is our second year coming and staying at the Holiday Inn Orange Lake resort. The staff is friendly and helpful. The pools are amazing and we love the activities for kids thru out the day

Excellence Throughout

We have stayed at this resort 6 times and we continue to love the stay from the check in to the he exit. The staff are so friendly and helpful. The rooms we have stayed in are so homey and comfortable. It's like a vacation home that has everything you need. The best part are all the resort amenities and activities. You cannot run out of fun things to do or quiet places to relax. We are really so refreshed after staying here.

Home away from home

I stayed here for 2 nights and it was amazing. It's one of the nicest hotels i've stayed in so far. It was a 2 bedroom, 2 bath villa on the 3rd floor. The entire villa was spacious. I didnt want to leave. I would definitely stay here again and longer if the price is right. The 2 issues I had was the elevator was hot and I was really upset about getting a phone from a staff member at 920am trying to sell me services/ timeshare when Im on vacation and trying to sleep. What made me more upset, it was the same guy that checked me in that I told I wasnt interested and he called me 12 hours later about the same thing and was pushy. Other than that my stay was amazing. I didnt like having to go to one person to check in, then stop at a podium to be directed to someone else. 3 stops isn't necessary but i didnt have to wait. The resort was HUGE and everything you need is on the premises.