Orange Lake ResortRental Guest Reviews

Do not stay here

Too many things to mention but here are a few! Upon check in they proceeded to let me know that I wasn’t checked into River Islands newest upgraded rooms(which I requested over the phone and they said not a problem) and then said that they would, but charged me an additional $85 per night…kind of a scam. Then the room was not clean very well…dirty floors, counter tops, etc…I wiped everything down and the wipes were totally dirty! Then the next night we had a huge group of people partying on our floor…I called security 2 times and they still proceeded to party until 2:30am… if that wasn’t enough, they started construction under our room the next morning…woke up our infant sleep. Tried to get a refund for one of the nights and they totally refused to help in any way. And here’s the kicker…needed a late check out…but I had to argue over text with a manager…finally they said 12 pm…there’s so many more details…but just overall, I’ll never stay at this place again…how they sell time shares to people is beyond me…

Relaxing!

We had a great stay! Room was nice. Rented a golf cart which was very helpful. Gilbert (I believe that was his name) was great at check in. Bartenders at Windward were excellent. Trying to use my food and beverage credits was time consuming and I got different answers each time I called to try and figure out how to apply them to my room. Brianna the manager got that straightened out. Wish there were ice machines in each village.

Orange Lake

We had the most wonder time vacationing with our kids! The beds were so comfortable, the staff went above and beyond to enter and engage with guests, and the amenities were great! Our next visit is already booked, can’t wait to be back!

Frustrated

First, I was put off by the "do your part" Holiday Inn commercial on the TV regarding pool towels. This is a cheap tactic to save the resort time & money at the expense of the customer. I paid to stay here and I'm on vacation. It's not my social obligation "to do my part" when paying for a vacation stay. What will next year bring...do my part and wash the dishes at the restaurant after I pay to eat? Secondly, My unit had (4) registered guests and I paid for breakfast to be included in our stay. I received a $30 daily credit instead. $30 a day will not feed (4) people breakfast on property. This is deceptive. Third, you only allowed me (3) wrist bands and charged me $2 for a fourth. My unit had 4 registered guests...really? Lastly, and most frustrating, you force me to endure a sales pitch for a timeshare every time I stay even though I clearly say I'm not interested and just want my wristband/key to settle into my room after a long day of travel. I'm always told I MUST listen to the pitch before allowing me to have my keys/bands. I stayed at your Port Canaveral property the day before and didn't have any of these issues. I've stayed at Orange Lake three times and this will most likely be my last. It's sad. Orange Lake is a real nice property. Unfortunately, corporate greed wrapped in deception has taken over.

Absolutely loved our stay

Everything about this place was beautiful, from the rooms to the grounds 10/10 recommend. Will be returning

Week in Review

Free washer/dryer. Outside seating at Breezes had bad service. Ice cream shack closed. In-room internet poor. No additional input for TV. Good golfing. Good bingo at pool. Guard at entrance was snotty one time.

Great stay, no IHG benefits

Fantastic break. The other reviews tell you all you need to know. It’s a big great resort with plenty to do. We stopped 13 nights and had a relaxing time. But a few small niggles take off one star: - lazy river was too cold - other pools were heated fine - our room 2 bed villa didn’t match the pics on the IHG website - it was a bit dated in places - but was still good. TV a bit small - someone billed some F&B to our room somehow - took over a week for them to remove it Finally, don't expect any IHG benefits here (other than being able to use your points for the stay). No breakfast or late checkout offered for Diamond members

Vacation

Second stay at this resort.The first was excellent but this one was not.

Nice stay but can't get reciept.

Stay was good, room floor was dirty(black feet) but trying to get my hotel bill is an adventure. Tried 3 different days to get it and still no success. Today I was constantly transferred and call dropped. They say they send it but nothing arrives in my inbox or junk folder. Very frustrating that something so simple can be so complicated. It is like they don't want you to see what you have been charged during your stay. Guess I should have got a copy before I left.

Poor management

Request late checkout which is benefit of Platinum Elite.Patrick states it is a time share property and refused request with no further conversation.You”re just a number at this property which not only has gone down consistently every year, but has management decisions with no thought process of review in making decisions of loyal guest request.