Orange Lake ResortRental Guest Reviews

Good place to stay

Good place to stay. If you catch a sale it is 100% worth it. If not, still a great place to stay. Probably even better when Covid precautions become more laxed.

Half Cleaned Rooms

There was hair in the sink and on my pillows. No laundry detergent for use like there normally is. Dishes were in the dishwasher upon arrival and no sheets for the pull out couch.

Vacation Resort

Enjoyed spacious room, waterside view and lazy river.

Wonderful time

We loved everything about this resort. We will be back.

Great hotel.

Check-in was a breeze. Room was very large. Could have been vacuumed before our arrival. Found gummi bears, and other food items on the floor. Rest of the room was very clean. Everyone was very nice.

Great service

Overall experience was great but the downside was the Sales presentation, the presenter was very unprofessional and there was not real incentive to further expand our package deal.

Two- night stay

Villa location services need to be improved, especially after dark but overall our 2 day stay was just fine and we will definitely do it again. With the added hassles of COVID and not having our check-in paperwork immediately available, the check-in staff did the best they could to make us comfortable during the wait. They all were friendly, courteous and professional. But finding our villa was extremely frustration. An "x" mark on a paper map WITHOUT any significant building identification was not very helpful. All buildings look alike anyway! That process needs immediate improvement.

Rude staff, bad views, over priced

For starters, I am a platinum member with IHG and they do not even acknowledge it, but I’m not going to get into that. They call the room all hours of the day trying to get you to go on a “tour” of the resort. Even after telling them no, they called several times a day. One of the member services actually called to and told me that I wasn’t even going to get points for the stay if I don’t take the tour. My room, that was not cheap, overlooked the highway. Half the jets in the hot tub did not work, bathroom door locks did not work, dryer did not dry clothes even after being in them for hours. Overall the hotel was clean, but all the furniture is out dated and seems kind of dingy and dirty.

Staycation with grandchildren

Villas were clean, resort amenities were perfect staff was friendly and always cleaning. Best resort, would definitely stay again

A great stay at Holiday Inn Club Vacations

I had a wonderful time at HICV. I felt perfectly safe, as all staff wore mask.. The restaurants were open with social distancing followed. At check in you text the front desk , that you've arrived, then they will tell you when to arrive in the lobby for check - in reducing many people in the lobby... Accommodations were clean and comfortable. Swimming pools are open, with social distancing practiced.