Orange Lake ResortRental Guest Reviews

Poor Check In Experience

Poor check in experience where the parking pass is held until you are pressured into a time share and have to answer personal questions about your stay at their hotel. Avoid this by just asking for the parking pass at the first check in. No early check in despite the request, once I received the call that the room was ready, it was not. Pool was dirty and the hot tub was freighted with middle age partiers smoking pot and chugging booze. Not family appropriate. Most amenities including the lazy river tubes, mini golf, etc are extra ($170 extra pp!)

Great service

My children are older so instead of Xmas gifts we make memories instead ! Thank you orange lake for making some special memories for the past three years ! From the moment we checked in to when we checked out we were greeted and made to feel welcome looking forward to next year

Weekend away

We booked a room on line, upon arriving front desk stated it was not available. They stated there was a water issue. I believe since we checked in late they gave our room away thinking we would not show. The manager was rude and did little to help. We will not return.

Stay away.

The time share experience was a nightmare. The grounds were pretty but not enough tables and chairs around the pool.

Staying for car auction

This is the third year we have stayed at this resort. Although the main building is ok, we really like staying in the larger time share rooms. We never arrive early enough to use the facilities it is a huge and beautiful property.

Villas were plain vanilla

Considering the price, the villas were way substandard. I kept receiving calls offering money if I went on a tour of the property - 3 in fact. Very commercial, not inspiring considering all other alternatives around.

COCKROACHES in room

We found cockroaches in our room Day 1. Day 2 we found cockroaches in our room. Went to the front desk to report it and they said they would send someone to spray. Wouldn’t your first instinct for customer satisfaction would be to move them to another room? They are cockroaches not ants! Someone finally stopped by 4 hours later and said they sprayed and said he would follow up the next day....never followed up. Next morning found two more cockroaches. Next two days found more and try to kill one and it went i to the coffeemaker. Finally the second to last day of our stay I went back to the fro t desk and ask for a manager. She came out and said the best thing she could do was take $150 off our total stay of 7 nights. Worst customer service I have ever been given and will never recommend them to anyone

Family vacation

Our first time here was a very good experience. We came at the end of a two week vacation for a two night stay and would like to have spent more time here, we will just have to come back!

Facility is fine, sales person not friendly, bogus charge

The resort itself is beautiful and comfortable. The young girl who supposed to give me the parking pass was nasty, because I didn’t want to buy stuff from her. The hotel charged me additional $140 that supposedly should be released if there’s no incidental, even though the staff had confirmed over the phone there’s no such charge. I had to call my credit card company to dispute. This is not a good business practice!

Great Hotel

I love it!.. I love to stay in that property.. Very comfortable and convenient location.