Maureen & John
October 15, 2018
You won't complain if you know before you go!
Having just returned from a 2 week stay (10/1 - 10/15/2018) at Orange Lake Resort (Building 82000 at River Island), I'd like to offer the following information to those planning to stay here in the future. 1. Know before you go. Regardless of who you book your accommodations with to stay here, do as much research on the property as possible, beforehand! Read as many Guest Reviews as possible from the many sites that have them, look at the vast number of videos about the resort/different room types/ etc. on YouTube, and, by all means, telephone the resort directly if you have any questions. We learned beforehand that Building 81000 at River Island was undergoing 'renovations" during our stay and that their parking area would be affected, so we asked for and got a 2 bedroom Villa, poolside in Building 82000. Parking close to the entrance was still difficult to obtain, even though I have a Handicapped placard. There are just too few Handicapped spaces, and I would imagine that the 'staff/resort personnel' parking area won't be relinquished or displaced to accommodate more Handicapped spaces (at least not as long as the Time Share people and their golf carts continue to 'need' them!) 2, Learn the "System." Having stayed here several times in the past I learned all of the resort's "tricks" that appear to generate the most complaints of those who haven't, such as Orange Lake being a 'cashless' resort ( just keep ALL of your receipts so there are no 'surprises' when checking out, AND, make sure you get receipts when checking in for the resort fee and 'deposit') ... having to pay $9. per day, per person, to 'rent' tubes for the Lazy River at River Island (buy them as you actually use them. Don't get the 'package' and find out that you can't use them because everything gets closed when thunderstorms happen) ... receiving over-the-top high pressure from the Time Share people when trying to obtain your "Parking Pass", and them calling you in your Villa for several days afterwards (do NOT engage them in extended conversations when they offer 'freebies', JUST CONTINUE TO REPEAT THE WORDS, "NO THANK YOU!" and un-plug your phone in your Villa so you don't get any early morning calls)... the 'quality' of the food at the River Island Grilling Company breakfast buffet (they are open from 7 am to 11 am and the food is well-prepared and hot when it is placed into the buffet area at, or shortly after, 7 am. Many people expect that food to stay that way even though many of the guests using it before them don't always re-cover the pans the food is in properly, or they show up after 10 am and expect everything to be hot or recently replenished) ... having to wait for the site shuttles to get around the resort (the resort is HUGE! Yes, you will be waiting unless you have your own vehicle, and even then it takes time to get from Point A to Point B with numerous stop signs, 'speed bumps' AND, at 23 mph! ... "Our Villa was dirty, this or that didn't work, they didn't change the sheets or towels, etc.." (ours was VERY clean and EVERYTHING worked, and because we stayed for over 10 days, we got fresh linens and re-cleaning! If you find something wrong, CALL HOUSEKEEPING, IMMEDIATELY, especially on the weekends when most of the check-ins occur. Use the washer/dryers, vacuum cleaners and broom/dust pans if you need to. Remember, that PEOPLE are performing the housekeeping, cleaning, etc. and like all of us, sometimes they miss things, they might be having a 'bad day', or are getting pulled out of one Villa to address a problem in another) We absolutely LOVED staying at Orange Lake Resort this trip and we will definitely be returning. Many thanks and special kudos to Ally at Registration and Kelly at River Island Grilling Company for your outstanding Professional and personable mannerisms that made our stay at Orange Lake Resort excellent!
October 17, 2018
Free Breakfast for two only on three bedroom rentals
Breakfast front desk service to get seated was terrible, wait staff was slow and not very attentive when you just ordered buffet
October 14, 2018
Decent stay but missing the mark
I recently stayed for 2 nights. My impression of the hotel was good however they did not clean my room at all. Furthermore, there was no soda machines as you typically find in a hotel. Instead they sell you a cup for 16$ that can be refilled as many times. That is of course, unless there is a problem with the machine. It only lets you dispense once every 8 minutes so when the machine was out of that particular drink, I could not even use the other machine to get a drink. My suggestion, if the hotel reads this, is to offer 1-2 of these cups for priority club members.
October 8, 2018
Expensive resort and somewhat deceptive with cost for using tubes in the lazy river...extra. Staff was friendly and food was delicious. Advertising 9 restaurants is not true when 50% of them were snack bars. We didn’t know our phone was not working in our villa, but they have my cellphone on record and didn’t contact me to inform us we needed to stop by the front desk and settle up our balance. Instead they deactivated our room card and we couldn’t enter our villa one evening. Very inconsistent and a huge inconvenience.
October 6, 2018
No current in lazy river!!
My daughter made reservation for me and didn’t tell them I’m an IHG member so I didn’t receive my points! Lazy river was absolutely disappointing!!! I wasted a lot of money on rafts and nobody was moving! This was the reason I chose this resort. My daughter has stayed several times and said the lazy river is never “not” had a current. I asked the 2 staff members twice why it was not moving and they didn’t do anything and said it was on-but I’m curious as a Florida resident I’m aware of off season saving money was the reason?
October 12, 2018
Hands down, the best value for the money. We got a 2 bdrm apartment that was awesome!
October 7, 2018
Beautiful grounds, awful room
Beautiful hotel grounds, a lot of pools. Didn't like having to pay for the tube at the lazy river $9 a tube is crazy, didn't like the room there was no window it was like we were in a cave. Staff were good besides the lady who wouldn't let me get my parking permit until her sale pitch was over. After a long day in airports traveling that's the last thing I wanna here.
October 6, 2018
The mattress was old. The springs were loose. The pillows were not at all comfortable. There were old. I was about to go to a store to buy new pillows.
October 6, 2018
Orange Lake stay
Villa accommodations were beautifully styled and clean. Love all the amenities of Orange Lake Resort and it's proximity to Walt Disney World. We have stayed before and will continue to stay in the future.
October 4, 2018
Ok but not great
Check into he rooms and don’t expect an updated room