Orange Lake ResortRental Guest Reviews

Beautiful resort

This place felt amazing when I arrived. The grounds are beautiful. Everything is available, clean, and roomy in the room.

Think twice and do research prior to choosing to stay

We had to jump through too many hoops to stay as ihg rewards member. Resort has a main building that is their hotel. They treat the clients that stay there as sub standard customers. But yet they want you to sit through their timeshare sales pitch. We are members of interval a time share competitor. They have never treated us this badly. Do not pay extra for the water patk. It is not that great. Lazy river looks big, but is small and the water is dirty. Other similar resorts do not charge for something this small. The game closed at 10. Which is fine. But they did not make an announcementioned they were closing 20 min prior. Or I wouldn't have sunk money into the machines that I couldn't use. They just shut the machines off. Needless to say I was disgusted. You have to wash your own towels if you stay more than 1 night. They did not mention this. We stayed three nights. I can understand, wait no I can't the timeshare we stayed in for a week, three days before brought us new towels every couple of days. Location of this hotel is in the old resort area around disney. But yet they are charging as though it is in the new area ne of disney. I can not and will not recommend this property to anyone. They need to start treating every guest as though they are an owner before they walk through the door. And try to offer more solutions rather than just saying nope we can't help. And not force the person staying to get worked up. And then give them what they need after 2-3 phone calls or complaints.

Lots of fun!

Great and service is amazing.staff! We are owners here and love it . Great for kids and even babies! Great place to get away even if you are not going to the parks. Plenty to do here!!!

Great hotel horrible staff

I’ve stayed here many times. This time one of my guests checked in the room before I got there. The pushy sales people got her to sign up for a tour without my consent. Why do I bring up my consent? Because if she doesn’t go I get charged $30. Yes me. So how is it that one of my guests gets to book a tour and if they don’t show up I get charged on my card. I never authorized charging privileges to anyone. I wasn’t told about this. When I called I was told this is the way it is. My guest is to leave early so she didn’t go to the tour. Then they called the top 3 times looking for her insistent that they needed to talk to her if not I would be charged 30. We never received any warning. Horrible service. No resolve.

Great Stay

Stayed four nights visiting friends locally. Arrived 8:00pm and Jairo assisted us in checking in, no issues, answered all questions since this was our first time there. Received our $20 parking voucher and was prepared for the time share sales pitch. Elizabeth went over all details and opportunities , we politely said no thank you. She then offered additional discounts and rewards and again we said no thank you. She was very polite and accepted our answer and we were on our way in under 5 minutes, very professional. We stayed in a two bedroom villa in the East Village and it was immaculate. Clean, well stocked, very comfortable. The place is huge and we didn't use shuttle service because we did not use the amenities offered. Did have drinks at River City Grille one night, very nice with live music. I've read the many reviews and I must say I was skeptical but the entire stay was wonderful. Grounds are beautiful and well maintained. Just a great stay and I will be back and I will take the time share tour.

Disappointed overall

Be prepared for a lengthy check in process. We arrived at 4:10 with a 4:00 check in. 8 people were in line ahead of us at the front desk. 35 minutes in line to be checked in. Then to another counter for the sales people to try to get you to buy into their timeshare before you can get your parking pass which was another 8 minutes before she finally took no for an answer. So 43 minutes of waiting to be able to leave to get into our room. Room was big and comfortable. The pillows in the 2nd bedroom were all piled up on one end of one of the beds with no pillow cases on them. We looked all over the room and there were no pillow cases for us to put on. There was no toilet paper in the 2nd bathroom. The sofa and chair cushions were all out of their place. Every cupboard and cabinet door was left open. The windows and glass table tops were not clean. We found cheerios on the floor by the sofa. We called housekeeping and had to wait an hour before a gentleman showed up with a plastic bag with pillow cases and two rolls of toilet paper, handed them to me and left. Um ok aren't you supposed to put them on? 25 minutes later another knock on the door and it was 2 women with housekeeping there to put the cases on and hang a roll of toilet paper. Mind you we already did it. Handicapped parking is slim and is at the ends of the buildings not in the middle which would be shortest distance to the elevator. We went to dinner and when we returned at 9:00 PM all of the parking spaces at and nearest the buildings were full. I now see a charge of $8.95 which I am currently on hold to find out what that is for as we didn't order anything extra. I certainly expected better than this for the cost of the villa. And added an additional $8.95 which I am still on hold to find out what that is all about. Disappointed with my stay at this Holiday Inn.

My First Stay at Orange Lake

This is a great resort with friendly staff who personalizes your visit. When our room ran out of something it was replaced within10 minutes of letting the staff know. The resort is absolutely beautiful and makes you feel like you are on a tropical island in one sections and at a country cabin in another area.

Excellent value!!

We had a wonderful experience staying at this resort last minute.

These rooms are awesome

I Love traveling with a group of friends or family and this place is perfect for that. I so look forward to coming back here in my travels

Don’t believe the hype

This was one of the worst stays staff was busy holding a conversation with others so that would explain the problem on how they assign us a room that doesn’t exist Staff was very rude and lazy took 45 minutes for them to finally realize that the room they assigned wasn’t a number they even have to lazy to assist sends security who apparently they still didn’t believe so had us just wait No service in the room couldn’t get anyone to come clean room or make beds I wouldn’t recommend this to a stranger Everything to spread out definitely not for elders NOt kid friendly Remind me of a unattended nursing home