Orange Lake ResortRental Guest Reviews

Perfect for the entire family

There is so much ch to do here, my family had a great time here.

Not what I expected, in a bad way...

My family and I have been in the market for a timeshare and we thought this property might be a good fit. We typically don't buy into the whole VIP tour, we like to see what a stay at the property would actually look like if we became part owners. Unfortunately What we experienced during our stay helped us avoid a bad commitment. First off upon check in we were notified that our room hadn't been cleaned yet, it was after 5pm so not sure why it wasn't ready. But no big deal the associate was able to find us a "clean" room it just took a while. after that we were given a coupon to be redeemed by setting up one of the VIP tours, The sales person wasn't pushy but when I informed her that we weren't interested she immediately became dismissive as if I was the one wasting her time. So we move on to our room. I don't think I have ever been in a room that was more cave like. There was no natural light, it reminded me of being in an interior cabin on a cruise ship. Along with being very dark the room had also not been cleaned very well at all. The tv remote had a white calcified substance all over it (im gagging just thinking about it) The tile in the bathroom was scummy and mildewy in the corners. The worst was my son dropped a toy that had rolled partially under the bed skirt, when i went to grab it i saw that there was dried up food and a thick layer of dust just inside of the skirt. SO GROSS! I went to stand up and put my hand in what appeared to be a dried up paste on the ground. So hands washed and that toy went directly in the trash. It looks like they just ran a vacuum through the middle of the room and left the rest. Now on to the staff interactions. We didn't encounter too many members of the staff, its almost like they were hidden and didn't want to be bothered. On Saturday morning we went to the north village pool, I was looking for pool towels and asked a few of the maintenance staff that were standing around talking if they could point me in the right direction. They acted as if they didn't understand me and continued their conversation. Now to the situation that infuriated me. we were returning from the magic kingdom late Saturday night. I was looking for a parking spot, I stopped near the building to take a left turn but I was yielding to on coming traffic. As I stopped a white maintenance van came speeding out of your service vehicle lot, they sped around me nearly clipping my bumper and then nearly hit the other car (that had a family in it!!!!) head on before they swerved left and took off through the lot. I tried to follow them but they were going so fast I lost them immediately. MEMBERS OF YOUR STAFF PUT MY FAMILY AND ANOTHER FAMILIES LIFE IN DANGER. needless to say we couldn't check out fast enough on Sunday morning. Is this the kind of experience you get when they don't think you're going to buy what they're trying to sell you?? If you become an owner do they treat you "right"? Im not sure im willing to find out.

The majority of staff was very helpful and engaging.

The amenities on the resort were super. There were multiple pool complexes that could be accessed and a shuttle if transportation was needed to and from. The drive to Disney was 10 minutes and quite easy. There were additional on-site opportunities I would love to try in the future, including water activities and golf.

Better communication

Make sure when booking you let people know there is hotel fees and that they need to plan to have an additional 300 on there card and that the amenities throughout the resort will be additional cost there for I could have searched other resorts to make sure I picked the best one for my family being military I am on a budget and this resort put me in a akward place with my family

Great outdoor Atmosphere and overall nice stay

This resort is like being home away from home. Enjoyed the outside atmosphere. The kids love the pool and being out on the patio/ golf course. We had issues with our jacuzzi, DVD PLAYER, and there was insufficient linens for our extra pull out sofa.

reservations

I had originally asked for the building close to the pool and a handicap room,this did not work out

spring break

Another great week at Orange Lake my favorite place to visit.

Excellent vacation experience

Overall my spring break vacation was well spent at the resort.

Terrible

1sr reservations were messed up. Manager was suppose to look into it she never called back. Wasn't able to get in out room till after 6 it wasn't cleaned. The tour is a joke was told it was a half hour never picked us up. Later called it was an hour an a half just to get discounts on tickets???? Wasn't getting a discount on the room. Very unsatisfied

Poor management

I stayed exclusively at only IHG properties due to there points program . We arrived at this hotel after driving 800 miles . Arrived 2 hrs before check in to exercise one of a spire members perk of early check in. We were told that we would receive a phone call when our room was ready. Check in was at 4:00. With 5 calls to IHG customer care and over 2 hrs of hold time we finally got our room at almost 6:00 . By far the worst check in experience I have ever experienced . And at this time IHG nor the hotel has done anyting to make it right .