Orange Lake ResortRental Guest Reviews

Great Resort

I have been to this location 4 times in 12 years and I am always pleased overall. The following issues very well could have just been isolated but did not hamper the 6 night stay (should have been 7). 1. The parking pass fiasco...you are required to see the Time Share Salesman to get the pass. I don't know what part of NO they don't understand. I would question if some type of action could be taken in form of harassment (because the will call your room as well...easy part was the hang up!). In the future I will tell H.I. I don't have a car; as my room key will open the entrance gates. 2. The lack of menu items available off the menu. Went to the family Trivia night at the Legacy Restaurant. We were told there was no dishes that needed Shrimp, no Chicken Tenders, no Fish n' Chips as well as several other items. We were told the truck has not showed up. And the orders we did have that involved Chicken (pasta and salad) were so scarce one would wonder if they were stretching the chicken too. No apologies no compensation for the inconvenience. (a drink or app would have been a nice gesture). 3. The 2 bedroom suite in East Village. The room was very clean and well appointed. My issues was with the screened in patio and windows. The room was non smoking and no smoke was evident but the patio just reeked of smoke, the screen must capture the odor. And the main living room window does not appear to have been cleaned in some time (the outside), inside was fine. Now for the Outstanding items. 1. Front desk was great. We were delayed by 12 hours getting to resort (plane issue). We notified the resort the night we were to check in because did not want to loose the room as they were sold out. Following morning(9am) front desk was so understanding and did all she could to get us in the room before the 4pm check in. 2. House keeping was also excellent. Called for extra towels and pillow. Received them in less than 15 minutes. A resort of that size, pretty incredible. 3. Pro Shop personnel were friendly, helpful and just nice people. I was able to get two rounds in and I enjoyed talking with the staff very much. 4. Lazy River pool was great. Clean and enough lounge chairs. Again the staff was very nice. The guard protecting the Lazy River could have been nicer to the scoundrels(kids 9-13yrs old) who attempted to use a tube without a paid wristband. If she had a tazzer they were going down. 5. The room was great. Full kitchen had everything you need. Internet was outstanding. Beds and living area were comfortable. But the truth of the matter is..I am going back to Orange Lake. In fact I have to back to Orlando for work in two weeks for a few days. Even though its a little farther to Downtown I am bringing my college daughter and her friend so they can enjoy the resort during the day while I go to work. I know they will have plenty to do; if they wish. And I know they will be safe.

Large and comfortable resort

Very large with many amenities and had most of what you might desire. Close to Disney and other attractions.

Business Stay

Very nice hotel-resort. However, took way to long to check-in. 45 mins to check-in and another 30 mins to check-out. Not enough people working the front desk and no Elite Member Express Line.

Orlando

Great resort. Nice rooms with all things you need. Spacious showers. Get parking early in evening or face a long walk to your room. Wish they had better lighting on the entrance way to elevators. Great for families or couples 3rd time staying there and very pleased

Better than a hotel. Its a resort.

Great place to vacation with or without family. Comfortable apartment style room. Had 2 bedroom with 2 full-bathrooms with showers. Full Kitchen, living room, dining, screened deck. Full size washer and dryer. This has the comforts of home with several recreational options. Pools, lazy river, hot tubs, mini-golf. Two regulation size golf courses with club rentals available. Golf carts. Video game room. Free Y-fi. Restaurants, bars, gift shop, mini-market, ice cream shop, Starbucks Coffee shop. On Orange Lake. Pontoon rental, jet-ski and paddle boat rentals available.

Great family resort

Great family resort with multiple pools and tons of activities! Unit was perfect for our family and very well kept. Close to highways and easy access to Disney and other attractions.

Villas Great for Disney

The 2 bedroom villas in River Island section were nicely appointed and comfortable for our stay! Though, the pIllows were extremely dense and thick -- bring your own! However; the bed was otherwise very comfortable.

Feels like home

Villas in this resort are excellent, kids and family friendly resort.

Great rooms and ammenities, horrible service and business practices.

I have never waited more in line at any other hotel. 30 minutes to check in, 30 minutes to check out, and 30 minutes for any guest services including giving us a new key after our existing one wasn't working. There were lots of check in stations, but less than half were manned. After waiting in line at 9pm for 30 minutes to get a new key, I suggested to the desk agent that they should have more agents to speed up the line. She replied "this is a huge resort with 1500 rooms so it is always like this and there's no way to make it better", to which I replied "I've stayed in lots of hotels in Vegas with 1500 rooms and have never waited in line there for more than 5 minutes, ever." Then she said, "besides, there are only 130 guests checking in tonight so it's not even busy"...so I asked why the lines then? Then she started to get an attitude with me, and I asked why she was being so rude, and she made a very fake attempt to say that she wasn't being rude and seemed like she was mocking me. I have never experienced this at another mainstream hotel. I think the personnel needs some training on how to treat customers. Also, why a $250 deposit when you check in? I've never heard of this before, unless paying with cash (which I was not). Also, the high pressure timeshare sales pitch everywhere you turn and phone calls of the same got tiring very quickly. I was there for business, and not interested in timeshares. If I would have known there was going to be all the sales pressure I would have stayed somewhere else. I think the HICV is a poor representation of the overall HI brand and now I would think twice about staying at a normal HI again. On the flip side, the room and amenities were very nice, but overshadowed by the service and strange business practices.

Not pleased

Poor customer service when trying to purchase or wait for the seminar for your tour guide