Orange Lake ResortRental Guest Reviews

spacious and clean!!

Units were large and very clean. Kitchen was well stocked with dishes, silverware, etc. It was great to have a washer/dryer in the kitchen too!! A great homey feeling to come back to after a long day at the Disney parks and Universal.

nice! but you need to pay many extras.

The hotel is beautiful and clean. the pool area is too small for that many people. you have to rent the tubes for the lazy river and pay for the attractions.

Great Property

The property is large with a lot of kid friendly amenities.

enjoyed the stay

have stayed many times on this property and really enjoy its conviences.

Orange Lake

excellent place to stay if visiting the Disney or Universal attractions. Don't do the Club Vacation tour, it's 3 hours long even though advertised at 90 minutes. Traffic is horrible around the resort, plan on additional travel time anywhere. Staff is friendly and accommodating. Easy access to the local grocery and other amenities. Plenty of off site places to eat.

broken bed, broken stove

Bed broken, stove only work on half side, no ice maker and air condition was not u to par.

Overnight stay for 1 day attractions

Facility cleanliness was most impressive. Service was ok but several staff members had limited information responding to inquiries of the facility and/or vicinity.

Air Conditioner worked as a fan

Stayed for one night. No air conditioning. Took one hour for staff to come check and concluded the AC needed repair by a specialist by then it was past midnight. An item was left behind in a bathroom. It was not found by the staff.

Kids Loved it.

The resort was great. Close to every attractions. Lots of things to do in the resort. The staff was very pleasant. They were willing to help. The only thing I did not like was that they give you a set of towels and if you would like more they will charge you for them, or you can wash them yourself. This was minor. Overall we loved our stay. Great people.

Not Relaxing and Endless Sales Pitch

We wanted to relax for 2 days at what we thought would be a fun resort. The halls had an awful musty smell, the staff was not friendly and looked unhappy to be working there. When we checked in we were told that our room was not ready and they would call us when it was ready and to check back in at 2pm. We went back at 2pm and they told us it has been ready for an over an hour. I asked why they did not call as promised, they said we do not call until 4pm. Additionally the sales pitches never ended from requiring us to speak to the salespeople in order to get our parking permit, to call after call in our room. I told them we were not interested from the beginning they just did not stop bothering us. As an IHG member we booked through there website and paid full price. Knowing this they should leave us alone. Also the the River Island and West Village pools were very dirty. Luckily we found the North Village Pool to be nice. We have traveled to Orlando for the last 4 years and we will continue to do so just not at this resort. It's to bad because That property could be very nice if managed properly.