Orange Lake ResortRental Guest Reviews

THE PITTSBURGH, PA REVIEW

I've been an owner @ OLCC since 1996. The quality of the resort has remained consistent since that time. - I had issue with logging on to the computers in the business center

Vacation

Villas were very lean quiet and comfortable. Staff was very pushy at check in to sign up for 90 minutes to introduce time share.

Great place to stay in Orlando!

We came to Orlando from southeast Georgia to visit Universal Studios. We had 6 adults and 3 children. A couple of us had been to the resort about 10 years ago but did not remember much about it. We did remember the water park though so we went out on a limb and made resevations. Boy did we make the right decision! Our condo was like new, very clean and was very near the water park. We all enjoyed that and we also liked being able to walk to the restaurants and being able to have a short drive to the supermarket. The only problem we had was not staying long enough! We will next time! I would reccomend this place to everyone,whether you have kids with you or not.

Last time!!!

We been in this hotel 3 times and this one will be the last after a not too good stay 9 months ago we decided to give them an other chance... Big mistake first as soon you decline the timeshare tour customer service goes away, the room was dusty, the hairdryer cable had mold. No clean towels in the room or any service at all. The lazy river was nice but they need to control better the amount of tube in the water they were time it was a traffic jam.

Great Amenities, but dirty floor litered with popcorn

We truly loved our stay, but with the "high volume" at the time when we stayed our room cleanliness was not top priority. My one year old was trying eat the old/strangers popcorn--YUCK! However, the rest of our stay was great. It has up-to-date decor and wonderful amenities to meet all kinds of family needs.

Not as expected

I been in this resort 3 time and give them an other chance, what a mistake. As soon you decline the time share tour all the courtesy goes away. The Lazy river nice but need to control better the amount of people in it. it was times that the river didn't move at all. The room was dusty creating a asthma attack to my son, we call the number 6100 as the clerk give us and all the time they will say if they answer we will send someone but nobody show. We went to Publix next to the hotel and clean the room our self.

Did not meet our expectations

My parents have been bringing our family to orange lake since the resort was newly built. My husband and I rented a one bedroom, while my parents stayed in their usual two bedroom time share with other family members. When I made the reservation I was already aware that my parents were staying in the West Village. I asked that our unit also be in the West Village to allow for easy visiting. Upon arrival however, we were told that our unit was in River Island a long car ride through the resort to visit our family instead of being able to walk a short distance to visit. I explained this at check in and was basically told 'too bad we don't have any one bedroom units in the West Village". We'd driven 14 hours to get there in the first place, so what were we really going to do? Nothing, and they know it. It used to be sort of quaint and relaxing. Over the years it has obviously grown into a massive property with little personalized attention, except for the attempts to get visitors to commit to a tour of the property for freebies. It was REALLY crowded and there is not enough pool space to allow for relaxation away from screaming children and inconsiderate adult vacationers. People were literally elbow to elbow in pools. And the service at the pool bars was SOOO slow. If I never came back there, I wouldn't care one bit. Which is a little sad considering I've been coming to orange lake for more than 20 years with family.

NOT SO GREAT

Refrigerator leaked and ruined much of our food. They finally fixed it on our last full day there. Bed in the master bedroom was so hard that it was impossible to really sleep well - bad back ache every morning. No clean towel service and the washer/dryer in our unit did a poor job so it was hard to keep up with them. They did however delivery us extra towels when we complained. Staff misled husband when he purchased attraction tickets from them, costing us extra money. Be forewarned that you need a room key or charge card for arcade. We sent our teenaged kids there with twenty dollars each and they could not use it. Restaurant on premises was just okay. On the plus side, it is a pretty resort and there are lots of nearby restaurants and shopping and it is close to theme parks. Also it has a shuttle service on property which is nice. Overall we were disappointed and next year we will return to the place we stayed last year where we can rent two units for the same price as this one but have a better experience.

Wonderful stay

Our five-year-old granddaughter's first comment when walking onto the balcony that overlooked the waterpark complex was "This is just gorgeous!" The villa was spacious, clean, and furnished to suit our needs. We especially enjoyed the beauty of the pool areas and grounds. The kids loved riding the shuttle from village to village. For us, four nights just wasn't long enough, as there were so many things going on but not enough time to experience them. We heard about many from people we met while chatting around the pool, etc. It would have been nice to get a master list of activities going on each day. I would definitely recommend the resort pizza restaurant, which was running a great special the night we ordered take-out. Extra charges for tubes at the lazy river and the too strict rules for the slides would be two things management should reconsider.

Good for what it is

My family spent spring break 2015 at Orange Lake. We had gone for the total Disney experience in 2014, wanted to go again, but at a lower cost. We saved 35% by staying off property, a definite positive. Orange Lake pros: amenities and proximity to DisneyWorld, restaurants, and shopping. Kids loved River Island, the pools, and slides. Cons: elevators didn't work for two days. Try checking in at 10 pm with tired kids, 7 pieces of luggage, and bags of groceries. We got no help from staff, who seemingly could have cared less. Customer service is non-existent - Disney it ain't! We stayed in the "recently refurbished" River Island - not particularly clean, rips in some of the dining chairs, and horrendous bleach stains in the hall carpet. Overall, it was a decent to positive experience. Cost and amenities offset other factors.