June 9, 2014
above the rest
We had passed by this place couple of times and thought it would be too expensive to stay at. Wrong. Very reasonable for what you get. Had couple of minor maintenance problems and they were corrected immediately. Had a IT problem and they were on it. Great service. Beautiful grounds. Deer came out of the woods to feed right by the road. Only bad thing is the 4 pm check in because we are always there early.
June 9, 2014
telphone wake up call
We had trouble with wake up call two days in a row. On the third day I called front desk who informed me that they did make the call. I requested they try calling me to verify the phone worked which it did not. Front desk stated they would put in a work order. This was at approx. 5:30 pm. I related to them that I had an early morning flight and needed the call to assure myself of getting to the airport on time. I did not hear back from them until I was woken at 10pm by service personal who looked at phone determined they had to replace them as all appeared to work except the actual ringing of phone. They informed my they would replace them in the morning which did me no good as I needed to leave at 4am.
June 2, 2014
JUST NOT IMPRESSED !!! CHECK-IN TOOK ALMOST AN HOUR STANDING IN LINE . MAYBE YOU ALL SHOULD HAVE NUMBERED TICKETS LIKE THE DELI DEPT AT THE MARKET AND LET FOLK WALK AROUND OR SOMETHING OF THAT SORT. NO LATE CHECK OUTS AT ALL.......SO IM ON VACATION WITH MY 5 CHILDREN AND YOU ARE VERY IMPERATIVE THAT I LEAVE BY 10AM AND NO LATER ??? SO I HAVE TO BATHE AND FEED MY LITTLE ONES AFTER A LONG NIGHT OF TRYING TO ENJOY OURSELVES ...YEAH RIGHT ...WHY NOT A NOON CHECK OUT?? I COULDNT CHECK IN UNTIL AFTER 4PM ....SORRY FOR THE RANT BUT IM JUST NOT IMPRESSED
June 8, 2014
We had a great time!!!!!!!!!!! please keep up the good work we will be back next year.
June 6, 2014
Spacious Rooms and very clean
We stayed Monday through Friday. My only complaint was the resort was a little pushy to get you to take the tour for discounted tickets or tube rentals. We had already paid extra to stay on the resorts water park. Other than that, This resort was great. Very Clean spacious rooms. Very conveniently located to all the area Disney Parks and SeaWorld.
June 7, 2014
huge family vacation
I searched everywhere for nice place for our family of 14 vacation and one that was great for value. I am so glad we went with the Orange Lake Resort! Some of the reviews say bad things about it being "pushy" for the timeshare... we were NEVER pushed towards the time share tour or buying in. We loved all the activities that were on the schedule. I highly recommend attending multiple things. The rooms were very clean and spacious. (we had the 3 bedroom villa) we stayed in the east village. Next time we will try for the north. The only downfall that we ran into is that everything seemed to be at an additional price. activities are something we didn't mind paying for...but lazy river tube rentals are expensive especially when you have a group plus would like to get them multiple days. The restaurants are well priced and great food (breeze bar is super expensive tho!) The comedy show is a must for families :)
May 31, 2014
Need bigger pillows
Need bigger pillows on the master bed, otherwise this was a great room for a family of 3 or 4. I look forward to returning for another stay.
June 6, 2014
Every time we visit, which is around 4 times a year, there is a maintenance issue. This time the dryer would not shut off on its own and the shower leaked water all over the bathroom. Many issue I see a housekeeper should see and report them to maintenance. I don't believe that is done.
June 5, 2014
It was everything I wanted in a vacation villa!
For starters, the 2 bdrm villa in the west village looked EXACTLY like the pictures online - what you see is what you get. We were very pleased with the spaciousness and the quality of the bedding. I've read some reviews that stated that their mattresses were "poor" but that wasn't true in our case - we slept like babies! From reading past reviews I already knew what to expect after check-in #being whisked away to a second desk for your "$20 voucher# to listen to a time-share presentation, but I declined politely and firmly and that was that. I also followed the advice of past guests and unplugged the phones as not to be disturbed by early morning calls. That was a great tip! The view from the screened in balcony was wonderful as it was overlooking the golfcourse and lake. We also were able to see the Disney fireworks every night. That was a plus! The only thing that kept me from giving the "room cleanliness" category 5 stars was that there were potato chip and pretzel remants in plain view on the carpet, the refridgerator had some crumbs, and the kitchen counters still looked and felt a little greasy. There were also a few dirty pillowcases in one of the dresser drawers. Other than that we had a great experience with this facility! Oh, and the Hertz car rental onsite helped tremendously - this resort is MASSIVE but they do have shuttle stops to take you from spot to spot within the resort. Close to grocery stores, shops, and restaurants. We will definetly be back!!!!
June 4, 2014
We enjoyed our stay. The room was clean and the grounds were well kept. We enjoyed seeing the alligator in the preserve.