Orange Lake ResortRental Guest Reviews

Great Vacation Experience

First time staying at Orange Lake Resort. The Resort has plenty of activities to do on site. Our family enjoyed the large pool area at RI the most. Stayed in a 2 bedroom villa which was very comfortable. Staff at check in very friendly and helpful. Would visit this resort again.

Lovely resort -appalling customer service

Rewards program check in extremely poor - far quicker at general check in. Staff not familiar with resort and gave wrong information. Room/location details not given. Very large resort, and were constantly asked to return to reception which was miles away..literally! Resort itself is lovely, roomy accommodation and comfy bed. Pool areas great, with good shops and dining available. We would have given this resort a much higher rating , but the service received from check in staff and resort services was appalling. Wasted considerable time out of our previous vacation trying to simply gain access to our room, (nearly 2 hours)and were denied meeting with management or contact details. We tried to speak with manager to resolve issues, but met with refusal to even give us his/her name. No paper offered, no late check out, and no courtesy room. Our flight wasn't until 7.30pm, and when I asked to have use of room with shower to change etc, was told to use general restroom. Virtually unheard of in any resort of 3 stars and above. No genuine apology given.

Great fun with grandchildren

I can't begin to express the enjoyment we had at Orange Lake resort. The grounds were so clean and well kept and the staff were genuinely warm and welcoming . We stayed on River Island and enjoyed the many wonder features of this delightful water filled fun area. Even the youngest could enjoy the zero entry pools and hippo slide. Our villa was so spacious and the beds were very comfortable. We enjoyed the screened patio while watching the action. The shuttle service was a plus. Highly recommend is place for family and friends.

Great golf resort

This resort has beautiful golf and professional staff. The stay was excellent and we enjoyed it very much. Lots of activities for all the family.

Great Experience for Families

We have nothing but great things to say about this resort! As a frequent traveller, we expect good service with top notch amenities and clean accommodations. This resort has it all. Plenty to do for the kids, pools are clean and up to date, water is warm and rooms spacious. We had heard some comments regarding bugs in previous reviews. We never saw one! Check in was smooth and employees very friendly and efficient. We ate a Breezes several days with great service and food. We stayed in the West End Village. We were worried that it was too far from the River Island pool area, but we ended up liking it better. The pool in West End was perfect! Overall, I would recommend this hotel to anyone - we will definitely be back!

Not Favorable...

Poor experience. Nice outside of Orlando and seems to exemplify you get what you pay for. Staff was not helpful and in some cases rude. Was told by Housekeeping that they only clean the room once every two weeks (seriously??) furthermore, when I questioned IHG Corporate about that policy, the only response was - "well they are a resort so they may operate that way" and that they would have someone call me. no one called. The resort had nice pools and golf courses, but there seemed to be a bunch of theft (a couple days we saw people with security filing reports). Mostly, there was NO recognition as even a points member much less a platinum member. if this is how they treat people already members, why would I even consider a timeshare (other than sitting through two annoying hours to get discount tickets). What Holiday Inn Express has done in re-making an image, this place takes four steps back.

We love the River Island Area! We slept horrible on the master bedroom mattress.

We love the River Island area! The rooms are clean and new. Friendly and helpful service. The master bedroom mattress is horrible. They really need to change the mattresses. I slept horrible the entire week.

Why negative reviews?

We recently stayed here and let me say I am a bit confused over people's reviews. I don't know if people rate one problem as their whole experience, but we didn't find any of the negative reviews helpful - just complaining. The only thing I don't like is being taken to a sales person to sell their timeshare - but, it's just me. We quickly shut it down - with 'no thanks' and that was the end. No one ever hit us up again. The room was very clean and my husband, son (7) and I were very comfortable in there. Very pleased with the cleanliness. As with all resorts/hotels - main areas get 'worn' looking somewhat - but who's looking at details? It's simply a place I walk through on my way somewhere else. The pool was great! BUT, beware of people 'reserving' chairs. Although there are signs to NOT do it - people are just rude and don't think rules apply to them. We figured some people must go out around 8 or 9 am and put towels and a magazine down. We sat at the pool for over two hours and saw 4 sets (4 chairs or more) never have a person claim them. When people were looking for areas - we told them no one had been there for two hours!!! Sorry if your one of those, but ... Overall experience is 98% great. One little incident happened - which happens at all public pools and resorts - but it's not worth talking about.

Worst experience ever!!!

Staff was very rude! Everything was very spread out so it was not convenient with children! Would not recommend this hotel!

Not my Style

While I appreciate that the resort caters to a certain kind of traveler, I did not find myself at home in this environment. Too busy, strange layout, difficult to get basics like breakfast or coffee, everything spread out etc. Food selection was not good. Room furniture was a little weird also, which I've never experienced before. For example the coffee table thing for the couch was way too tall and hard to just sit and watch TV. Also, TV was like 3 stations. Also did not enjoy the hard-sell on the timeshare - the salespeople were pushy and unprofessional. Overall just a very strange experience that wasn't my cup of tea.