Orange Lake ResortRental Guest Reviews

Resort Cleanliness - broken bottles, discarded beer cans not cleaned up.

Our most important requests were taken care of immediately. Response to our request for housekeeping services was excellent, i.e., request extra blankets and pillows and they were delivered immediately. On the day we arrived, the entrance to our unit had broken beer bottles and waste paper basket remnants, etc., lying on the sidewalk outside our door. We picked up the remnants and notified a member of maintenance re the broken glass. Rather than removing it, he swept it into the bushes and it was still there when we left. When we arrived at the East Village pool on Saturday, March 8, although a worker was on site, attending to trash duties, the hot tub area was littered with beer cans. One hour later, the worker was still on site in the trash area, but the dozen or so cans still had not been removed. As we were leaving, we notified him but he did not appear to speak English well. We mentioned it to a second worker who had just arrived. Also, the Lazy River had bottles and cans tucked into the bushes on the River side and it appeared they had been there for some time.

We LOVE orange lake

As always, we had a fantastic week! We loved staying in a 3 bedroom unit. We always highly recommend Orange Lake to all of our friends and family and have brought many people with us over the last 7 years! We love some of the new changes you have made to the rooms. We will be back soon!

Best Vacation in Years!!

As a frequent Traveler with my family,this resort was 5 Stars.The Villa was spotless,ultra quiet and in a Perfect Spot.This was probably the Best Vacation we have had in Years,Quiet,Peaceful yet everything was within walking distance or the continuous Shuttle Service.the Villa was gorgeous,well decorated,new appliances and most of all Spotless.Even the bed was so comfortable as was the Shower and Jacuzzi Bathtub.Everything we need was in the Unit and we weren't bothered by anyone.The Kids loved the lazy River,multiple Pools,Game Rooms,Special Events etc etc.Within 5 Miles of some of the Best Restaurants,Old Town,celebration and International Drive.this was a Wonderful Vacation Experience for all 6 Of Us and Priced very good.Highly Recomended for Families,Couples,Seniors etc as theres something for everyone.We will see you again soon!!

Too much of a good thing

Felt overcrowded and easily lost in this resort that was like a mini city

Very Disappointed - 3/15 thru 3/22

Made reservations in Sept. 2013 for three rooms close together for family of 10. On arrival, not only were the rooms not close together, but in different buildings. Your staff ended up breaking up my family into three different Villas, which were not close together. I called 3 times before we came there to make sure we could be next to each other, and all three times your staff said it would not be a problem. We could not use the patio area because of golf balls hitting the tables and the back of our Villas. One came very close to hitting my 4 year old grand daughter. VERY, VERY DISAPPOINTED - WOULD NOT RECOMMEND THIS PROPERTY

Had a nice time, but had an issue with room assigned

The resort itself is very nice, but extremely large. Despite the size of the resort we were relatively close to the River Island pool and restaurant area which were very nice. When I made the original reservation we were under the impression each room had a balcony area which we were looking forward to after the long northern winter. Unfortunately when we first arrived our room was not ready which was not a problem, but we quickly realized the room we were given was in the main building and did not have a balcony. We requested a room change and was told no other one bedrooms were available, but we could upgrade to a two bedroom for an additional fee. We accepted the upgrade and proceeded to check-in as this room was ready. Very nice two bedroom unit with a balcony, but there were issues such as the oven and dryer not working properly. I feel if you provide and as a guest the expectation is that these amenities should work properly. As far as the beds I did not feel they were as comfortable as some of the competition for this resort. My wife and I travel to the Orlando area twice per year for relaxation and this was the first time we tried this resort. We will most likely not return to this resort due to better experiences at a competitor. With that being stated, overall we enjoyed our stay, the weather was great and the staff friendly.

relaxing vacation with everything you need on site

We had a condo in the West Village for the first week and we were not real happy with the location. But the second week we moved to another location and it was all we thought it could be. If we could have had the second one for 2 weeks we would have been extremely happy. We are thinking of coming back next year and if it would be possible to stay in the same condo for 2better than 2 weeks we would be booking already.

Get ready to deal with sales

Didn't like that the eminates cost extra and that when you check Inn they try and set you up to purchase a time share. Rooms are really spread out so we had to drive to the pool or the restaurant ect..

Great place to enjoy Orlando.

The grounds are immaculate. The room was very spacious and clean. The staff very attentive. Only thing for me was the mattress was too soft for my liking but others might actually like that . I will definitely return.

Always a great experience

This was our fifth time staying at Orange Lake and it was great to be back. We love the atmosphere of the property and our stay is always comfortable. I have found over the years that any concerns about your unit are taken care of promptly. This year we had an issue with a tv and within an hour from phoning resort services, staff had looked at and replaced the tv. Some things I find that go a long way in our week long visits are: buying a container of Lysol wipes for the bathrooms/kitchen, buying a couple of liquid soap dispensers (I got them at Walmart $1 each) as I do not like a bar of soap sitting on the side of the sink, bringing a few fabric softener sheets and dishwasher tabs (as we do prepare several meals and use the dishwasher daily). The one thing I have noticed in our past 3 stays is that there hasn't been any information in the units about some operational things - tips for running the garbage disposal (I have no idea what can and can't go in and how to operate it properly#, information on recycling, the handling of garbage, etc. I believe there is supposed to be an Orange Lake Resoirt booklet in each unit, but I am not sure all of this information is in it #and it has not been in our units#. A one page fact sheet that you are provided with in your welcome package would ensure everyone gets the information and it could be easily updated if procedures change. One thing to keep in mind is that you are staying on a golf resort. They maintain the grounds early in the morning because like all golf operators, they need to stay ahead of the golfers #to minimize interference with play#. Also - the golf course is not a playground - it is dangerous for kids to be playing on the fairways or in the bunkers. So if the noise from maintenance is going to be an issue, then you may want to request a unit that is not directly adjacent to the course. We did not have a positive experience with the condo tour a few years ago, but we just decline the offer when we register #and when they provide the follow up call). It is ok to say no, you just need to be firm. The staff are persistent, but this is Orange Lake's business and I am pleased to have access to the resort without being an owner. It is a challenge to consistently provide a high level of service on a resort with 2,500 units. Overall, Orange Lake always meets our expectations. You can't satisfy everyone and operational issues are not always in the control of the resort. All I know is that staff have always been approachable and responsive.