Orange Lake ResortRental Guest Reviews

So Disappointed - Would not recommend unfortunately

My family and I travel to Orlando almost every year for the past 10 years. We have stayed at many different resorts, and were hoping that the Orange Resort would be wonderful, just as all of our other resort locations have been (Westgate Lakes, Sheraton Vista Anna, Wyndham, Waldorf/Hilton, etc). Unfortunately, we were greeted by a cockroach on our first night in the suite in the East Village (which seems to be run down with an "old" feel to it - TVs from the 1990s are in the 2 bedrooms#. We are not the complaining type, so we got rid of the roach and continued on. On the 2nd day, we saw a 2nd cockroach on the wall of the family room area next to the kitchen area. At that moment, I happened to receive a call from the Orange Resorts' salesperson attempting to get me to do a 90 minute presentation #she had been calling our room Sunday morning starting at 8 AM sharp, but I finally picked up around 11 after we woke up from traveling the day before#. I expressed how upset we were with the suite and that we saw 2 cockroaches. Her response - "ahh yea, well it's Florida you know?" Nothing else was said. I declined the 90 minute presentation, as that was all she cared about rather than deal with our predicament. I then called the front desk - they had us moved to another "old" feeling room in the East Village. The suite again had a depressing, "non-vacation" feel to it. We were moved to the 86700 area from the 86200 area of the East Village, which just seems so far from any sort of vacation feel to it. We could see the golf course behind the suite, but that was it. Very disappointed with our stay there. We have 3 young children, one of which is 1 year old. We were scared to let her roam on the floors based on what she might find. We ended up not doing any activities at the resort #water, golf, etc# because of our disappointment, and because everything costs extra to do anyway. We had such high hopes for this place, but were so upset by what we received in return. There wasn't a feel of pride from the staff - there was a black garbage bag outside our room for 2 days - when we called to ask someone to pick it up, we were told that that is our replacement towels and sheets.

great place for families

loved it for our family of five- lots to do for everyone

theme park access, kids water park, comfortable stay

All though we could have done without the "time share" meeting, the hotel is wonderful. Great water park for the kids, easy access to the disney parks and universal. The living facilities were outstanding and very clean. Love staying here and since our home is only two hours away, we plan on returning in the near future.

Great rooms,beautiful pools,very clean grounds

We stayed at Orange Lake Resorts oct 13-oct 20.Check in was a breeze,no waiting at all.Our room was a two bedroom villa in the river island complex.Very nice villa,everything you need was available.Pots pans dishes etc. We walked downstairs and out the door and the pools and lazy river were right there.There was a game room ,miniature golf course, waterslide and a few more for the kids. I went with a friend and her daughter along with my daughter both are 15.They enjoyed the lazy river and pools fom morning unill they closed.Tube rental was available to rent for an additional cost,but we enjoyed just floating down on our backs.The resort itself was very big but easy to get around either with your own car or their free shuttle they provide. We went to the publix for groceries and the prices were a little high but not to bad. We went off property several times to eat and shop and the prices were much better. I would definatly recommend this resort. Had a great time and miss it already!

Great Trip to Orange Lake Resorts

We had a wonderful time at this resort. The kids loved the pool, lazy river, water slides etc. We loved having a kitchen where we could put snacks and cook breakfast everyday. We saved a lot of money that way! We stayed in River Island and we will definitely stay there again! The villa was renovated and so spacious. The beds were comfortable with updated bedding. The place was very clean. If you looked really detailed you could see dust in spots like baseboards, lamps etc but it was not a big deal to us. This is a great family friendly resort!!! Loved all the lounge chairs available. Wish pool towels were bigger and more plush, but we just grabbed a bunch and layered them on the chairs. Next time would just bring my own. But again no big deal to us. Having a washer/dryer was key as we went home with all clean clothes. Everything was provided for us soap, dish soap, towels, everything. Overall really liked everything this resort offered. My husband played golf early in the mornings and he really enjoyed the low fees and the greens. It was good practice for him. Next time we hope to stay longer!!! We are definitely recommending this place to our friends and family.

room service

overall the stay was as expected. BUT, it took a trip to the front desk(could not get house keeping to answer the phone), to get some one to replace the towels. this is a resort so they don't clean the room daily. in addition , they NEVER get the bottom$ corrected to the original reservation price, it is always a few $ more.(been there before). overall it is a good , clean and easy excess to Disney property.

'Comfortable bed and excellent service

We liked everything about our room. We did not, however, know that it is a time-share and equipped with full refrigerator, micro, etc. We would have brought milk, etc. if we knew ahead of time. The room cleanliness was not the best, however. The vacuuming was not good. Stuff on carpet and in bathroom. But, the bed was the most comfortable we ever had. I would come again.

Happy Hoosiers

We've stayed at many resorts over the years with our family and individually, but at his one tops them all. The staff was exceptional, making us feel so welcomed and they answered every question and gave us all the information we needed to make our stay perfect. We'd love to come back again!

Amenities galore

We had 8 people in a 3 bedroom suite. There was plenty of room for all of us, the washers and dryers in the room were a great addition. The kitchen was stocked with everything we needed , and if we needed more they would bring it to your room. The pool areas all had something different and fun to offer th family. Best vacation we've had in a while.

Amenities, but you'll pay for them

We used to live in Orlando and have therefore seen MANY resorts as friends and family came in town and stayed at various places.I had always known about this resort so for our most recent trip to Orlando, I decided to stay here. VERY disappointed to find that I had chosen this hotel for the amenities but that everything except the pool had a fee. Tube slide: $9/hr. Putt Putt: $9 per person. Tubes for the lazy river, you'll need a wrist band for that. Actually tried to sell me a $55 per person wrist band so my family could use the amenities without hassle. Really? For that price I can get into a park! If you want a lazy river and a water slide, stay at one of the Hiltons (Bonnet Creek amenities are bigger than Convention) - probably my favorite resort in Orlando. The condo was large, but OLD. This is an older property that Holiday Inn has purchased to make one of its own. We won't stay here again, too many other newer options in Orlando with free amenities. I am a Platinum member, no big deal. They made SUCH a big deal about this upon check-in, took me to another counter ... only to sell me on a timeshare tour so my family could get the $55 per person wrist bands for free. Once I said I wasn't interested the guy's face literally changed from super friendly to flat - he handed me the flyer and showed me the door.