Orange Lake ResortRental Guest Reviews

Frequent visitor

This is a great resort and location for a large family to stay together. The two and three bedroom condos are great with little ones.

Not so good this time

AS A OWNER I WAS REALLY DISAPOITMENT THIS TIME WITH SEVERAL FACTS. 1-A TERRIBLE ODOR OUTSIDE THAT WE CAN'T EVEN HANG OUT AT THE TERRACE, SHOULD CHANCHE THE TYPE OF MULCH TO ODORLESS. 2- ROACHES IN OUR UNIT 3-DISWASHER IN POOR CONDITIONS 4-STOVE PARTIALLY WORKING 5-OLD TV SIGNAL FAILING CONTINUOSLY 6-NOT ENOUGH TOWELS AND LINNEN TO OUR FAMILY

towels need to be thrown out

the towels at this resort looks like a rag for your floors. resort fees were not disclosed at check in We will not be staying here again

September 20th-23rd, 2013

I am in love with Orlando's orange lake resort. I will NEVER stay anywhere else whenever I choose to travel to Orlando. I had a 3 bedroom, 3 bathroom villa in the west village. It was awesome! The entire place was spotless! The villa's come with everything you could possibly need. There is no housekeeping daily but I called once for towels and washing powder and they brought that along with everything else I could need including tissue, soap, dish washing powder, etc. without me asking. The pool in the west village was amazing I laid out on the hammocks for hours. I made plans to do too much and didn't get to check out the entire resort but I know next time to just plan to stay on resort property.

Best Pools in Orlando area

This was our second visit. I love the lazy river and pools. I find your restaurants to be reasonably priced and the value for the room excellent. The kids enjoyed the pools and miniature golf. Large, clean room and friendly staff.

Beautiful resort!

We stayed here for a week in a villa and it was beautiful! Large villa with full kitchen, two bedrooms, two bathrooms. It's a bit of a drive to get to each pool which was unfortunate with small children. Next time we would ask to stay in the hotel rooms that are right next to the pool I think. River Island has the best food and best pool with a lazy river. Delicious dinner especially!

Great atmosphere helpful staff

Always enjoy staying here. Great atmosphere and lots of activities for adults and kids. Staff is extremely helpful and friendly.

Comfort is their motto!

The rooms were spacious and comfortable. They made relaxing a pleasure, and had all the comforts of home. I will definitely be returning to this resort.

EXTREMELY DISAPPOINTED

This was our 3rd stay at this resort. Our previous experiences were great. Sadly, we are very disappointed with our recent stay. We arrived around 10pm. The first room assigned to us was in a dark unlit area without parking. When we returned to request a change in villa, the check-in clerk was unfriendly and had an attitude. The second villa did not have a welcome mat. When we closed the door the cover for the door handle fell off. We called room service and they came to install it. When we unfolded the sofa bed it contained a dried blood stain and heavy dirt particles. The manager was sent to our room and the mattress was exchanged with the next door villa’s mattress. The second day of our stay, we woke up to a huge palmetto roach on the kitchen floor. On the second day we also rented two jet skis and one swan. Ten minutes into the swan ride, the paddle boat started taking in water with my two daughters in it! You can imagine how upset I was. The paddle boat was exchanged. Later that day, we headed to the Southern Magnolia. Everything was going great. Until we saw human feces floating in the pool. The pool was closed for an hour. My husband and I bought frozen non-alcoholic drinks in the S. Magnolia area. Unfortunately, I knocked one over. The attendant was visibly upset. I apologized numerous times. He didn’t even offer us a napkin. When we returned to the villa, small roaches roamed around the clean dishes in the kitchen. That night, we took our kids to the game room. We enjoyed the games, but at least five machines were not working. The hot tub in the Southern Magnolia area and lazy river were very pleasant. Needless to say, we are very disappointed. The staff lacked customer service and a connections with the guests. I’m grateful that our daughters were provided life jackets and they know how to swim (13 and 11 year olds). We were not harmed from swimming with human defecation. I’m extremely disappointed with our experience during our last stay at this resort and highly doubt we will ever return.

Labor day stay

The 2 bedroom condo was clean and comfortable. We stayed in the West Village area and enjoyed the kiddie pool and splash pad area very much. I was put out at the very heavy sales pitch to attend the Timeshare breakfast for 90 minutes. They actually escort you after you check in to the sales desk. It left a bad taste in my mouth.