Orange Lake ResortRental Guest Reviews

Love Staying Here!

This was our 5th stay in a 2 bedroom villa. We loved how peaceful, clean, and spacious it was. We especially enjoyed watching the Sandhill Cranes that live there and the kids could not get enough of the lazy river. We ate at several places on the resort property. We were served quickly and the food was great- make sure you try their all you can eat ribs.

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I've been coming down to Orange Lake for 25+ years. I grew up at the resort and have watched the business grow from a single clubhouse of condos to several different villages with lots of options for family entertainment right there on the property. However, as OLCC becomes more and more corporate, especially with the latest partnership with IHG, there is more red-tape and less attention to detail than ever before. Landscaping and resort cleanliness have lacked, and I have seen a decrease in the addition of amenities over the past few years. The fact that each condo or room is sold a minimum of 52 times suggests that the resort should be in pristine condition, all the time. You are selling your customers on the idea that you will provide a 5 star experience at an affordable cost. This is not reality. I think OLCC needs to focus more on customer satisfaction and providing value to it's timeshare owners. This is a lifelong investment for most buyers, and therefor they should continue to see returns on that investment. OLCC used to have that "Disney appeal" where every detail was thought out and attended to. No stone un-turned when it comes to cleanliness, upkeep, and appearance. Outside of this, I have two major suggestions that continue to frustrate me year after year - - Provide more transportation options for guest within the resort - Keep one of the pools open longer! Please! Of all of the pools on the resort, only 1 is open past 10pm. This causes for an overcrowded, non-adult friendly environment at the one pool that offers relief to those guests that might want to enjoy a late night beverage and the hot tub or pool. There are no lifeguards on duty, and liability should be covered by the posted signage. I get upset when I think about the amount of money my family has paid over the past 25 years, and we can't get in the pool after 10-11pm. You say it, we bought into it - I am an OLCC owner. I should be able to use the pool at my leisure. I am a mature adult, if I don't act like one than you have every right to remove me from the premises. All that to say - I love OLCC. I think it's a great place for families and is convenient to many Orlando attractions. I just think you could do much better by way of providing some increased value to your loyal customers and more flexibility with amenities.

Spacious room

Disappointed began upon check in when we arrived after a 4 hour drive to be told our room was not ready although we were supposed to have checked in 3.5 hours prior. We were told the room was dirty and housekeeping was en route to check the status. The man at check in who by the way was not very courteous told me there were no other rooms and that he was waiting for a call from his manager. His way of asking for my ID and credit card was by sticking out his hand until I asked why he was standing there like that. We eventually were placed in a room. Room was great, very spacious and great. Unfortunately our tub did not work in the master bath which was another disappointment. I would recommend just because the room was great and pool areas were well kept. Service was not the greatest. Be warned, right after checking in u will be told to claim your "welcome gift" which is not really a gift at all but a person at another desk trying to get u to take a timeshare tour in exchange for a discounted price for a theme park ticket.

A BIG FAMILY HIT - River Island accomadations can't be beat!

We booked a River Island package that included the 4 FUN ZONE passes and got every pennies worth of them...LOTS to keep kids and teens busy....and the absolute LOWEST price "ISLAND " drinks that I've ever seen! $9 with a $6 refill can be used at all bars AND restaurants!. 2 Bedroom Villa included everything we needed for 8 people's stay. As for the timeshare pitch, we had no trouble at check in once we said we weren't interested, but I did unplug the phones as suggested by another reviewer just in case. Be sure to visit the other "Villages" pools....we did 1 each day.....great fun on the lakes jet-skis, best food at BREEZES in the West Village - YUM! Food only OK at the River Island restaurants. Scuba lessons for the 6 and 8 year old $15 and $25 at River Island Lazy River were unbelievable....instructor was fantastic! Only 2 minor cases of unfriendly staff at the lazy river, but not enough to matter. There was so much to try I wish we had stayed more than 5 days - never really left except to hit Publix 3 minutes away. All in all, 5 adults and 3 kids agree this was the best family vacation EVER!

Perfect stay

2nd time we stayed here. Clean big rooms. Clean pool. On site Starbucks Supermarket nearby. Close tot disney parcs. We Will come again,

Very clean rooms

I really liked this place. It was a great place to stay. It really felt like being at home. We had a 2 Bedroom Villa. The only thing we didn't like was that they tried to force us to take the tour for time share. If we had to take the tour to stay there, we would of left. Over all it was very nice.

Great place. Something for every age.

We had a family reunion with 32 people from age 2 1/2 to 92 years old. Everyone had a great time. Lots to do, kids loved the water park and lazy river. Adults too. The front desk worked hard to get us all close together and we appreciated it very much. Would recommend it to anyone.

Perfect! Beautiful rooms and great value

Perfect is the best way to discribe it! Everything was great! The rooms were large and clean and up to date. Such a pleasure and I have been telling everyone about our wonderful visit. I even lost my debit card in the lazy river, and it was found and mailed back to me within 4 days of returning home. Highly recommend!! Great for all ages too!

Grandchildren and Mimi

Even though I also went with their parents, the main thing I enjoyed is the many different activities that were available for my grandchildren. The West Village pool was most enjoyable with a large pool with an entry that was easy for all ages and a lot of fun. There wasn't a really deep end with helped with being able to have more fun playing in the water. The water aerobics classes were fun and a nice way to stay in shape. The River Island area was also a lot of fun and we loved each area. It was nice to be able to get out of the sun and play indoors. I also enjoyed the free movies. Overall, we had a great time and would love to come back.

Our Stay Problems

We got locked out after the first night of our three day stay, and had to call resort services. They brought us new room keys within 1 hour. A bag of towels, etc. was left outside our door, and nobody came to pick them up so we brought them inside, so it didn't get rained on. They charged us $3.00 extra on our Visa, I guess, because we called when we could not get back into our villa and they had to bring new door keys.