Orange Lake ResortRental Guest Reviews

Excellent

Great place to stay for vacation. I will go back next year. I am a Travel agent and I will put this Resort on my list for Clients to go.

First time experience with Orange Lakes

The Pros I am a new owner to Orange lakes. The place is wonderful when you first walk in. I was treated like royalty. Nice touch. The grounds are clean and trim. And there are plenty of activities to do there. If it rains, the staff will move everything indoors to keep entertaining the visitors. The child playroom is really nice. My only concern was i was watching a staff member babysit a few kids and notice kids running in and out of the playroom. Then I hear "Hey where's your brother??" from the babysitter talking to one of the kids..... Needless to say I will NOT be leaving my kid there. The pools are clean and fun. The arcade had some nice classics mixed in with newer games. West Village is peaceful even though its busy. The cons: Being this was the first time I was coming down to Orange Lakes as a owner. I asked to be taken on a tour of the resort. So I can learn the property and rules etc etc etc. Instead I was sat down and Pitched more of what I already have. NO TOUR That was frustrating cause I had to tour the place on my own with my family in tow.. Still dont know all the ins and out of the place! Our fridge stopped working the first night we arrived. A maintenance man came by and fixed it with in minutes. Great. he told us the defroster part needs to be replace. They will do it in the morning. Next day another maintenance working came by but the fridge was working fine so he it left. That night the fridge went out again. It started working before another maintenance worker came by and said the fridge will be replace in the morning. Never happened. talked on the phone repeatedly to guest services who said a manager will be over ...that never showed up! The good thing is the fridge made it through the rest of our stay. Went to a couple of resturants : Breezers and Tradewinds Bar & Grill. Breezers was ok, But Tradewinds was NOT good except for the Ribs (they were great) My family (8) were very disappointed by the food there. I and my Dad had the ribs..we loved them. My wife ran out the kitchen after a 2-3 inch cockroach appeared in middle of the floor. I tried to kill it but it ran under the stove. I could not find it. I called guess services and they scheduled exterminator for the next morning and house keeper came by to clean our kitchen at 11pm. I turned her away because the house was already clean and I needed bug killer. Good thing it was our last night. Just feel sorry for the people who come after us. I reported it to the front desk on check out. over all I really like Orange lakes resort, and hope that next year I wont have the same issues.

Poor mangement and Poor Communications w/ 800 # and front desk

Extremly poor management and bad communication with front desk. Never honored quote that was given at time we called the 1 800 #. People at desk tried to charge me double of what my quote was. Still owe us money and have not straightened out bill since we left last week. Front desk could care less and management was supposed to call me with this matter and never did. I love the property and actually considered buying a timeshare with them but never took the tour because I was so aggravated. I saw the way they didn't take any concern with the bill I said no way.

Excellent place

Had a greT trip loved the room the grounds everything u needed only thing missing is the ocean. Would've liked later checkout

Not perfect, but nice stay overall.

Two complaints: 1) The sheets didn't fit. They literally had what appeared to be a full size sheet on a queen size bed. The king bed had a mattress cover on it that only covered half the bed. Just laziness on the part of whoever made the beds. Pathetic. 2) The dining table had a very thick layer of dust on it. Had it really been that long since they'd rented that particular suite?? Other than that, the stay was nice. Suite was spacious and comfortable. Nice kitchen. Grounds are nice and great location. Not perfect, but we'd stay here again.

AMAZING!

This was our first visit to Orange Lake and I can't wait to come again. We came for Disney World but, made just as many great memories hanging out by the pool and at the resort. The rooms where beautiful. Every comfort you could dream of was there. The resort is huge! We shopped, played putt putt with the kids, and ate and never got in our car. The kids enjoyed the Hippo Slide, entered a Air Hockey Tournament, played basketball, enjoyed the arcade and of course floated the lazy river for hours. Orlando is about making memories and at Orange Lake we did just that. Orange Lake feels like a world all it's own. One where everyone is helpful, everyone is having fun and when you leave you know you will miss it all. This was the perfect vacation week thanks to Orange Lake Resort.

Excellent Experience

Stayed in 2 bedroom suite in Lazy River. My wife and I were very happy with room decor and cleanliness. Kids loved the property and all the amenities. Were at the parks most days but enjoyed 2 good days by pool. Service in pool area (bar and food) good. Not crowded. Chairs easy to find. Received a few calls by timeshare folks but we were not in room to receive them. Not pushy at all. Would return next trip.

To Little Time and To To To Much To See And To Do

I have always enjoyed resorts and have owed two in the past,but Orange Lake Resort out rank them . I have never encountered so many,many plesant people in one place,who appear to love their job. I stayed five days ,.three in th Club house ,River Island and two in the in the West Village,both locations were very good. I loved River Island the best. I ate at all the restaurants and cafes . River Island Grilling Company was great for breakfast and dinner. The matket place good for items you needed quickly to commplete a meal you cooked. The rooms were clean and stocked with all the items you needed to feel at home. The shuttle was excellent, considering that I was two miles from the main building.The pick time of shuttles was geart one was always coming in very short period of time .We had left our phone charger in our first room,we reported it lost within hours it was located.

Dirty Rooms

Checked in and was given the wrong room number. Not fun after a long drive with a 3yr old and someone answering the door you are trying to get into. After having to call front desk and being given the right room number we were a bit disappointed to find a really dirty room to walk into. There was a lot of hair on all floors of bathrooms and even in the kitchen. We were mostly surprised to find a dirty q-tip laying on the entry to the master bath. It seemed like we had to sanitize and clean the whole place before relaxing. There was also crusty pizza cheese stuck to one of the living room chairs. After mentioning to the front desk, we were not offered any room change or extra cleaning service, which was disappointing. Overall the room was just not very clean.

Vacation to Disney

This place is excellent for family as it houses a lot of activities within the property and is very close to Dinsey parks...I wouold recommend this p[lace time and again..