Orange Lake ResortRental Guest Reviews

Very nice BUT...

The Resort is very nice. We only stayed for 3 days. I was disappointed to have to rent tubes for the lazy river. Thought it would be included. The main thing was the big push to buy into the time shares. Very pushy. Facilities were very nice and clean. Its a large property. Will try someplace else next time.

Reward night stay

Our stay was not good. We used our reward night points for this stay. We were expecting a lot more from the pictures that were online. Our room was out dated and looked like a flash back from the 70's. We checked in at 9pm, when we got to our room the king bed had stains on the sheets, one of the queen beds had white crusty stuff on the comforter and the pull out had throw up on it with dirt. We requested this all be changed and it took them until 1 am to get the sheets to us. The pull out did not get changed until 11am the next day. After all of this was found, we requested the room be cleaned, they did come out and clean, but it was a spot clean. The staff only cleaned what could be seen. Under the end tables there was about a inch thick of dust and old crust leaves. The fake plants had a build up of dust on them as well. This was all throughout the rooms. No one has cleaned this room in months.

Clean rooms

I would have been happier had we not been placed in a handicap accessible room, I find the showers awkward to use. We were on the first floor with a parking lot view and I asked to be higher up. The walls were thin, but it was only a problem for one night (crying baby and children playing ball in the room after midnight).

Very nice villa and facilities.

The villa and amenities were great. Jasmine, the person who checked me in, Jessica, who went above and beyond to help me and Mary in Resort Services, also the guard, who was so kind. These people are an asset to Orange Lake Services. I had a problem with the coffee pot, which almost caught on fire, but was soon replaced. I could have really enjoyed the vacation had it not been for the constant harrassment of the resort trying to sell me a timeshare. You are harrassed from the time you checkin until the day you leave with phone calls and messages. I feel once you say no, that should be it. No means NO. The person who talked to me after I checked in about buying a timeshare, was very rude asking me why I came to that resort since I lived in Orlando. Also beware, you have to pay to use the water slide, play putt putt golf and an inner tube to use in the lazy river. AND if you don't go on the tour, it is a very expensive charge per day. This was not revealed during the rental process. Had I read the comments before I made the reservation, would not have gone.

Great stay

Enjoyed our stay in March 2013. Spacious villa, great pools and activities for kids, good choice of restaurants on resort. Only complaint I would have is we used the sleeper sofa and had to call to request linens for it at 10:00 pm. After an hour, we were brought 3 sheets. No blanket, no mattress pad, no pillows. A bit uncomfortable. We did have some ants in the kitchen, which we reported and they sent an exterminator the next morning. Read reviews ahead of time, and were prepared for the "hard sell" we received upon check-in. We declined the tour, and were not hassled about it beyond that. Would definitely return if ever in the Orlando area.

LOVED every minute!

we had an awesome time, loved everything about it. We'll be back!

Unit 2300 and Traffic

Unit 2300 has some items that need attention: 1. the paint on the paio wall is peeling badly 2. the lamp in the second bed room, the switch is broken 3. the front door has mudd or dirt no it Traffic at resort: 1. other guest and employees are exceeding the 23 MPH speed limit (I was past by a car when going to the pool) 2. drivers are not stopping at "STOP" signs 3. drivers are not yielding to walker This is what I saw during my stay at Orange Lake We did have a restful vacation during our stay

Great resort poor service

It took 3 people and finally a manager to be able to hold my sister's luggage because she was earlier than the check in time on a friday that was not busy. No pool wait staff. The market place had one checkout person also doing food orders and did not have anyone to help me with a purchase. We did not have a laundry area in our hotel room but we were told we had to wash our own towels. Had we known this prior we would not have waited for the maid. Oh by the way, we were also not informed that there is no daily maid service in the hotel, either. As an owner at Orange Lakes, I was anticipating seeing all of the new upgrades which were wonderful. However, I am wondering if they are getting too big and service is being neglected. The grounds were beautiful but evidently guests are no longer a priority. Disappointed! I highly recommend management attend a Disney Management Seminar. Great service starts at the top.

comfortable but some issues

For the price of resort I was a little disappointed with the fact that I had to do my own laundry, I do alot of traveling this was my first experience of doing my own laundry. I wasn't told at reservation or registration about the laundry process, I felt a little miss led.

A good family location - beware the sales pitch

Ok. generally a great place to stay. The two and three bedroom layouts are awesome in that it allows you to spread your family out. Having laundry facilities in the hotel suite was great so you can pack light and just do a couple of loads. They even give you dishwasher and laundry soap to use (about 5 loads worth). They do not change the towels during your stay so we just washed them a couple times. No big deal. The resort is really big, with large distances to travel. I suggest Tennis Villa drive if you want to be near tennis courts, mini golf and the pool. We had someone in a wheelchair and they managed to get around pretty good. We did the sales pitch which allowed us to have the $15 braceletts allowing for unlimited mini golf. The lazy river was pretty lame but on a hot day would be ok. Doesnt really pull you along. The sales pitch for a condo also gave us a little discount on tickets. If you already have disney tickets...you may want to skip this as the pitch is pretty tough. They say it is 1 hour to 90 mins but it is a solid 2 hours +. Pick a rainy day to do it otherwise you will be wasting a good chunk of day...also do the 8 am one to get it over with.