Overall good experience with some odd issues
The grounds, facilities, and common spaces are really nice here. There is a lot to do at the resort and the pools were all fantastic. My biggest concerns were with our room, the frogs (this is the weird part) and check-in. Check in was terrible. We came to the gate and were told where to go, waited in an oddly configured line for a while went to the counter and was told I needed to do a pre-check with a text message? Never got notified by email about it, they said the gate was supposed to tell us. So then I had to go to another counter, did a pre-check in - was about to be handed the keys and then she said oh wait no now you have to do your full check in. Brought be back to the first line, waited again, then was brought over to someone else to check me in with all the same stuff and hand me the keys. I have no idea why I had to go to three different counters just to be handed room keys. Overall a total waste of 45 minutes after traveling all day. Rooms were dated but not terrible. I was in a friend's condo that was recently renovated there and it was very nice. Mine definitely had not been renovated and needed it. We had a whirlpool tub and although I generally avoid hotel bathtubs, I let my daughter use it after begging forever. The moment she turned the jets on, black specs of some substance came flying out and swirled around the water. It was gross, do not recommend using those. Okay the frogs - this was so bizarre and almost comical if not for the incredible annoyance. Every night we came home after dark, there would be 3-7 frogs (tree frogs as well as the bullfrog type) on and around our door. One night we tried to get in, a frog followed us and was really difficult to get out. My kids were a bit freaked out by the tree frog for sure. Again, it's not roaches or anything but trying to shoo frogs away and run into the house before they do every night was certainly a pain after coming home exhausted. Again, picturing it might make you giggle but what a total pain. I couldn't figure out why it was just our unit with the issue either - perhaps proximity to one of the ponds?
April 24, 2021
Great place overall
It is where I go when I go to Florida. Great place
April 27, 2021
Hotel, beautiful.. Staff.. rude
Beautiful 2 bedroom villa Super spacious Lovely variety of pools and activities for the kids Clean, comfortable.. Did I purchase a timeshare, yes.. did I get treated differently afterwards, yes, staff became rude after I got the timeshare. A lot of time wasted at check in.. most of my first day was wasted checking in after I drove almost 16 hours from PA.. other than that we had our fun.
Mom of Hcubed
April 19, 2021
The space we need when traveling
As a family of 5 space is definitely needed while traveling. I love the condos that Orange lake offers. I wasn’t too big on the location this time. It was a bit noisy, busy, and hard to find park at times ( high rise near basketball courts) but otherwise it’s was a good stay
April 26, 2021
Great time place to getaway and recharge. Had a mom and daughter vacation. Did not feel like we had to leave the resort!
April 24, 2021
Best Family Resort
My family vacation a lot and this was honestly one of the best places we ever vacationed at with the children. From beginning to end the staff was great, there were endless things to do with the kids without having to leave the compound. They catered to everyone, there were activities that anyone can do, the restaurants had great food and the possibilities are endless. We’re definitely going back.
April 23, 2021
It is a beautiful resort! Perfect for a family getaway! Much to do right at the resort!
April 14, 2021
Can’t wait to go back!
Family had an incredible stay. Room was spacious and felt like a great place to go “home” to after long days at the theme parks.
April 18, 2021
Not what I had expected
I've stayed here before. Normally its great and there is no issues, this time however we didnt have a good check in experience and the front desk staff were extremely hard to get ahold of, had to go to marketplace to get issue resolved on day 3 or 4 of vacation. Then after our stay I found out I wasn't even credited on my account like I was told I would be. I don't know if we will be back because of this situation.
April 12, 2021
9 night stay
Pros - good sized rooms, great property (although starting to show its age), excellent pools, some staff Cons - loud nearby traffic, room parties until 5am, rude security, front desk problems, lunch took almost 2 hours for simple fried food