June 8, 2018
Would not recommend
I didn't see anything at this place that looks like what they advertise. The room I stayed in looked like it was last renovated in the late 80s or early 90s. It not only looked dated but dirty. The TV didn't work. Not a big deal for me but would have been nice. The blinds didn't work. There was one tissue in the tissue box. I found a box of tissues in a housekeeping bag left in the middle of the hallway floor. It was there for at least two days. It took me two phone calls and an email to finally get a receipt for my stay. I expect more from IHG hotels. There is a Holiday Inn Express down the road and another in the Woodlands that would be better.
Angered at Piney
Staff and Management completely unhelpful
Right after check in we figured out that our building had a serious problem that IHG won’t allow to be posted in a review, stating it’s legally sensitive. This is my 7th time trying to post a review, IHG keeps turning down my reviews, apparently they don’t like honesty in assements of their properties. Then, the 1st morning on the property I find a surprise $500.00 deposit placed on my debit card, cash taken right out of checking, had they told me about a deposit I would’ve given them an actual credit card. Called the front desk, and told numerous times that the deposit was a glitch and it will be conveyed to a manager for reversal. Asked for a call from Mgr, the Mgr never called, finally went to the front desk and confronted the Mgr, he told me he was never told by staff about any of my concerns. He says he’s going to refund my whole stay. No refund for 15 days, and was told by the unhelpful staff on day 7 it’s been processed, just could take a little longer to post. I was even offered a letter for my bank to show them a refund had been issued on day 7. I waited 8 more days, still no credit, called front desk and found out the refund was never issued. Finally issued after multiple stories, asked the Mgr who issued it to send me an email, email never came, called back, got another story about that email and then ding, my phone rings with the receipt showing the refund. Completely unprofessional staff who will put you either on hold, or go in the back room for 20 minutes to then come back and tell you stories about what they did, but never did. I still don’t have the refund in my bank account. As an owner with IHG Club Vacations and a Spire Elite member with the hotel chain I’ve never had such a terrible experience, period. Do Not Stay Here. IHG should remove your good name from this property. The worst experience on an IHG property ever. 100% dissatisfaction, horrible service from multiple staff and management members.
May 21, 2018
I had a beeping noise all night from microwave that was really irritating, but no one was on call but security to help with that
DO NOT STAY Piney Resort
May 26, 2018
DO NOT STAY AT Piney Shores Resort
Building 60 and unit number 486 needs to be torn down since it has rust stains on the outside of the building. There were no sheets on the sleeper sofa nor any sheets to be located in the room. Extremely disappointed with the conditions and will NEVER stay again since the accommodations are despicable. Requesting full refund. Restaurant was closed so there was no food, beverages, etc. on the resort/property regardless I had three grandchildren to feed, which had to leave the resort to locate food outside the city, TX. DO NOT EVER STAY
May 27, 2018
You may not be getting a room on the lake....
We booked our room on IHG. The photos make it seem like you will be staying on the lake. The aerial photos show the buildings on the lake. Most of the rooms are 1/2 mile down the road. They need to add photos and aerial photos of the other buildings down the road. We had to load up and drive to the main area where most of the amenities were located.
May 20, 2018
Be aware, very few rooms are on the lake, or even have a lake view! Unique property, close to town, but in the country.
May 14, 2018
Very nice resort!
I highly recommend this resort. It was quiet, clean, and had friendly service.
May 7, 2018
Wonderful resort and at the best price to value ratio imaginable. Thank you Holiday Inn Resorts!!!
May 6, 2018
Overall our stay was good. The room we were in was in the furthest building away from the main building. It was a nice, large, clean room. We were on the first floor closest to the front door. There were people outside talking until after midnight. (Quiet time starts at 10pm.) But we had a good stay. The property is large and there are many amenities. And there were lots of people, so if you’re looking for something more laid back and quaint, this probably isn’t the place for you.
April 15, 2018
We stayed at the Piney Woods Resort on the weekend of April 13-15. The rooms were clean and well furnished. There is a put put golf course and horse back riding available. We will definitely be going back again.