Scottsdale ResortRental Guest Reviews

Great place!

We traveled with 3 kids and the space here is amazing!! Way better than a traditional hotel room! There are 4 pools but we mostly used the one with the slides. My ONLY complaint is that the slides closed at 5pm and when those turned of so did the splash side of the pool (where the buckets and sprayers are) and that was a bummer. It’s such a great place I started looking at their other properties so I could plan my next trip.

Nice location, spacious rooms

The location and size of the rooms is great. However upon arrival our room smelled like cigarette smoke, it was so bad we had to change rooms and after the second day we realized our floors were very dirty. Our feet were black after walking on the floors- we wore no shoes inside so it wasn’t tracked in dirt it was dirt on the floors. We also had a hard time getting clean towels, we asked several times and never received them. If you are looking for housekeeping there is none and it’s hard to get additional items when needed. The pools are clean and well kept and the water is warm which is a plus!

Amazing service, clean and comfortable

We enjoyed our stay and have every time we visit. The rooms are always so clean, very spacious and bed are comfortable. The activities they provide for the kids are always so much fun. Our family loves visiting and we make it an annual trip!!

Great hotel, amazing rooms, fun vacation!

Guest services were not up to standards and need some work, there is no one after like 9pm until 7am to help with anything if needed or in an emergency. Only security on staff after hours. Food not so sure of but the drinks were horrible and expired! Pools were freezing cold. Other then that, it's a wonderful place to stay!

Great place for the family

This is our “go to” place for trips To the valley. The rooms are nice and spacious, the staff is friendly and the grounds are nice. Our family always enjoys our stay here. There could be a bit more attention to detail in cleaning the rooms (floors), but it’s a great place to stay.

Loved the pool

The kids loved the pool. We just wished that it opened sooner and stayed open later.

Great experience!

My family and I stayed for 1 night and overall we loved our visit. The room is HUGE and an amazing value. The splash pad was perfect for our kids (3

Rons stay

Very clean comfortable resort, the only thing is that you could hear the people from above walking, and when they dropped something

Love this resort!

This is our favorite resort when we all get together! It is so clean, spacious, has everything for everyone! Our grandkids love it!

Dirty Rooms and Unaccountable employees

Dirty and sticky floors, walls were also sticky, food stuck all around bar stools. I swept and found a half dried strawberry, a dried piece of strawberry on the lamp shade, hand prints of master headboard. I’m disgusted in the lack of cleanliness, I had a party scheduled 3 hours from the time I addressed the cleanliness with front desk, I advised the lady this was a huge problem for me as i have a baby that is crawling can you imagine my son putting that strawberry, hair, rubber band in his mouth. I was asked for these pictures as well to show the housekeeping manager. I was told Rose would reach out at take care of the issue, She arrived 2 hours later with two housekeepers, As i am setting up for my sons birthday party with not much time left I asked for them to just clean the living and dining area. That cleaning was not much different, Rose returned asking for a 10 rating when i receive my survey. I am disappointed no follow up from front desk or management cared to ask if our room was cleaned or how our stay could be better, I will not be returning.