Smoky Mountain ResortRental Guest Reviews

Hair on our bed and not vacuumed

I had stayed at the Holiday inn Smoky mountains in Gatlinburg Tennessee for two nights February 4th to February 6th my stay was not pleasant I was inform that there was going to be a sticker on our door letting us know that it was sanitized and clean and there was no sticker also I found hair on our bed which I do have a photo of and my 2 year old had picked up m

Great stay

Loved everything about the villas! There were 7 of us and we were very comfortable and had plenty of room! Would recommend and will stay again! Staff was excellent!

Family time

We just wanted a change of winter scenery. This was the perfect home like place for us

Very clean, very accommodating

Came for a vb tournament for my daughter, brought the entire family, very convenient to downtown, very clean and sanitized, the grandkids loved the indoor waterpark, very easy access in and out, very convenient parking.. overall an amazing stay!! Would highly recommend and would def stay there again!!!

Great room space!

The property was beautiful. The room Was a great amount of space with a beautiful view.

Great Location

The room was very nice. It is a short walk to the main stripe. Not to far even if it is cold out. The pancake house across the street is a great place to eat. The room needed a little maintenance but nothing that would stop me from coming back and nothing that I had to call maintenance for. We will come back in the summer.

Great location and accommodations

Convenient location for exploring the park and downtown Gatlinburg. Accommodations allowed us to relax and enjoy the setting.

Hi

It was great. We had a lot of fun. There was even a parrot up fro t that was cool.

Nice place but won't stay there again

We booked this hotel due to the location to downtown. So that was great. But as far as sleeping, not soo much. I travel all across N. America and S. America and this by far my families worse sleeping for the week. Noise was ridiculous. It was like our beds were outside by the pool. So it was not relaxing at all!

Needs some improvement

Poor check in experience that needs attention, could easily improve if management reviewed it. Does not mandate masks and we felt uncomfortable with amount of people not wearing them. Problem with stove that caused an awful odor in villa when turned on. Bathtub dirty upon check in. Marketplace outrageously high prices for basic necessities. More interested in pitching timeshare than our stay. Indoor waterpark requires you to go outside to enter. Three days after check out and I still cannot get confirmation that two baby items we left behind were found. Disappointed overall.