Smoky Mountain ResortRental Guest Reviews
(610 reviews)Resort rating is 4.4 out of 5 stars. Click to see all 610 reviews.
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Smoky Mountain Resort
March 28, 2019
Dirty room awful management
The whole experience was awful. I called and reserved a room they couldn’t locate my information. I stood at the desk for an hour before a manager came out to help, he showed up and it took another 15 minutes. They finally found my information and the room was not clean. There were dirty dishes on the counter half used shampoos in the shower the room was not clean. They didn’t do anything for wasting my time. I told Them we were in town for a few hours only. They did not care that I stood there that long.
March 25, 2019
This place is one of the best if not the best in Gatlinburg as soon as I walked in I was greeted by Scott in the front desk and he actually remembered me from last year stay. I will highly recommend you to stay here. Room was super clean and the staff was really nice. Thank you
March 23, 2019
Hotel was wonderful but don’t expect to be able to have Bre there. They have no dinning on site. The water park was great for kids and our son really enjoyed it. Rooms were clean. Great location and easy to walk to everything.
March 14, 2019
The hotel is in a great location. But the pool facilities and staff leave something to be desired. Front desk staff were good, but the vacation desk woman was rude and acted like we were a burden for walking into the lobby and wanting to check in (there was no one at reception for ten minutes so we had to ask her for help.) We had the bare minimum towels provided and very limited coffee supplies upon arrival. The pool facilities were horrible. So many chemicals our eyes burned and we didn’t want our child swimming in it. Overall, not my favorite HI.
March 20, 2019
Great place to stay
Nice pool Nice facility quiet great location Reasonable price
March 15, 2019
Horrible stay but great location
Room in horrible shape, dusty and dirty. And we were told to wash our on towels. I understand not having "daily housekeeping" but that just means there is no in room cleaning daily - it should not mean that guest should do the hotel's towel laundry. For the amount of the stay per night being charged for villas, asking for a refresh of towels is reasonable.
March 15, 2019
Great location but dirty room and not resort quality.
I was told at check in to listing to the representative go over the pamphlet with another customer that was checking in. I was never acknowledged as an Elite Gold member at check in or when I revisited the front desk to speak about the room. The room must have not been used in a while and it was not cleaned. Shower in master is horrible stained, has mold and falling apart. Toilets had brown stains and started linking running over the bathroom floor. Dusty was so thick you would think the room was involved in a dusty storm. They offer me to have the room for a "cost" because they do not have daily housekeeping services. I told them I would not be playing the club for cleaning a room that was never clean in the first place. This is the worst club and even IHG hotel that we have ever stayed in...pool is shared by two properties which over crowd the kids indoor pool area, no onsite restaurant, no spa, no true game room, one hockey table which is located in joining Holiday Inn Express. If I could have booked another resort during our vacation time, I would have.
March 11, 2019
HI Smokey Mts.
Great hotel. Service was great. Rooms were great. Close to everything.
March 10, 2019
Very clean room. Great water park for young kids.
February 23, 2019
A diamond in the rough
Still needs some exterior cosmetic work and they should include free breakfast at the holiday in express which is attached to this very hotel. A 10% off voucher at the pancake place across the street is hardly sufficient for the premium you pay to stay at this property. Other than that the rooms and the pools are fantastic.